I highly recommend that you DONT ever do business with pro max. Took my 4 wheeler in for repair in December and took 4 months to get the needed part to make it run. I understand this, due to covid. But when they called and said it was ready, I showed up and when they loaded my 4 wheeler, I mentioned a missing side panel. The guys immediate response was to lie to me and try to avoid any responsibility. Saying the panel wasn't on when I left the 4 wheeler. First, the guy I was talking to, was not the guy I left it with, he didn't see it when I left it. When I noticed that BOTH side panels were gone, then I got, "well, I'll look around in the shop to see if I can find them." They weren't found, and I was told they would order the parts to replace them. More than 3 months later, I've heard nothing. I doubt they ordered or will order the parts. (I was told the parts had not been ordered but would be, when I checked back a couple of weeks later). I got the 4 wheeler home and it did not run properly, it was way slower than before I left it. (I was told they did a tune up). After being used 3 or 4 times, their repair was leaking oil and smoking. One forward gear was unavailable, I asked that the transmission linkage be adjusted properly, I was told that it was. It was not. I took the 4 wheeler to another shop to fix the "repairs" pro max said they did. The second shop redid the carb boot replacement properly, cleaned and adjusted the carburetor and transmission linkage and replaced the spark plug. The showed me the old one, and it apparently was not part of pro max tune up process. I now have all gears, the thing runs like a top, doesn't smoke, and has the speed back it had before going to pro max. They did a really poor, I hate to say "repair" job in my opinion, lost parts, and lied to me. There's no second chances after that. read more

Took an ATV engine there over 2 years ago for rebuilding. Paid cash up front for all parts and some labor. Took 1.5 years for engine to get built. Decided to take the atv to them to install motor once it was complete to figure any issues out. 6 months later, still couldn't get the atv to start right. Bring it home, sits in my shop for 3 days, develops an oil leak. Took the atv back to them, sits there for 3 more months to fix the leak "don't even ask to mess with the starting issue", go to pick up and hasn't been touched. Absolute worse shop to do business with and Kenneth the guy at the front desk called me 1 time the whole time this process was happening and it was to ask to order an $80 piece. read more

I dropped off my 4 wheeler at the end of October 2019. They were very nice when I dropped it off and said they would look at my brakes and the exhaust system. I wanted to convert the snorkel system back to stock...they said no problem. 3 weeks passed no call. I called them and the guy that was working on it was at lunch but would call me back. A week later still no call. I called again, he "would have to get with guy working on it and give me a call back". Guess what? You got it! NO CALL. I stopped in one day to find out if they had even looked at it and they said they were working on the brakes and they should have it next week. They would call...guess the phone doesn't work. Stopped in AGAIN (this time a little more aggravated). Was told that it was ready. He tried to start it so we could load it and it would not start (this was never a problem for me until I took it to them). They would have to look into it and see what the problem was. A couple of weeks, no call. Stopped in again...it NOW will need a new timing chain and they were waiting on parts. (No quote to fix at this point). Called down there and now it needed new pistons and rings but assured me "this is on us". "We will get it. We are so sorry for all your problems and inconvenience, there will be no bill for this 4 wheeler". Wow! Now THAT is good customer service since the lack of communication and un-organization left me without a 4 wheeler for almost a year. They called and said it was ready to be picked up again "at no charge". I finally got the time to stop in and get it. Got it loaded up and was actually gonna run in real quick to see about some tires since they DID after all make it right with me. They laid a bill for $625.80 on the counter!!! They replaced the intake/exhaust valve (which I asked for). Piston kit (not asked for or even given a quote because it was "on them") $360.00 for a valve job, bore cylinder, replace top end bleed brakes clean and. Rebuild carburetor (non of which was quoted or authorized since it was supposed to be "on them".). Charge me twice to bore cylinders. Timing chain and engine gasket (not authorized). Then they acted surprised when they slap this bill in front of me and I got upset! The exhaust system I wanted taken care of as well as the brakes. That should have been all I owed. I asked the owner if He in good faith felt right about doing this to a customer. His answer "yep I'm fine with it...been doing it for 30 years". Comforting. When I called back down to find out why they double charged me in the bore cylinders he said that was his mistake and he would credit it back if we came back down. Went in and pleaded with him to be more realistic and split the bill even since we never got a quote or authorized any of the additional work to be done. "Can't do it". I did get the $100 credit back. That's it. Buyer beware!!!! read more

Absolutely rude and horrible service. I pull up with my son hauling a trailer. It's obvious I am there to purchase as we look at at the bikes. I was going to spend about $3500 there that day. No one comes to talk to us so I walk in . A guy is sitting a the counter and doesn't even look up. Another employee is shooting the breeze with a couple other guys about "dinner last night". No one even looks at me. We browse around for 10 minutes. I walk out look at more bikes and walk back in. Still nothing. Finally I stare at the guy shooting the breeze and he finally greets me. I ask if they are open. He says yes. I said I've been in here twice and no one has spoken to me. He gives me a scowl and says "one more minute. We don't have enough people here yet." They had been open for an hour. He proceeds to turn back to his buddy and say loudly " as I was saying". Total non professionals. I wonder how this Podunk store stays in business. If I could give zero stars I would. Oh and by the way guys I spent $6 grand on dirt bike equipment this month but not at your lousy store. read more

BUYER BEWARE DO NOT USE PRO-MAX POWERSPORTS IN SPRINGTOWN! Ordered an exhaust system on 04/20/2016 and the parts were delivered 04/21/2016 and bike was dropped off same day. It is now 05/05/2016, and we are still waiting for the bike to be released to us!!! Talked to the owner which explained that they wrong system was delivered to them and it took 3 days for the company to send the correct system. Still clueless as to why, even with a 3 day delay, my bike (which I was quoted as a 3 hour job) is STILL NOT READY!!! Manager would not correct situation and advised the bike will not be ready today because he's is busy working on a Ranger and it may be done tomorrow. Kept running around the issue that he is running a poor business! Hoping that when my bike is released that it is in one piece. read more