Thank you to Roman and Shawn at the Nanaimo Jordan's store. After a couple of store visits, I was…read moreable to lock down a custom-size rug, thanks to advice from my designer (shout out to Black Caviar Decor), and service from these two lovely gentlemen. I really appreciate the fair pricing, and their product knowledge, and their eagerness to help me get the best quality rug to suit my budget. I can hardly wait 'til my project is finished, so I can post pix. Also - selection at this store is excellent.

I wasn't there to actually find carpet for my home , but a sample piece for my catio renovation !…read more No other carpet stores had any and most sell them or said no, they didn't have any small pieces for cheap. ( Hard to believe ) phoned Jordan's and the lady was so kind , she said she would put my name on a couple . When I arrived Shawn said . "Oh yes , your pieces are there , help yourself ". When I asked how much It was 0 + tax ! Can't beat that! So nice to finish my project , and because they are so helpful for a gal looking for a project piece I can imagine buying a whole room or house of carpet would be a pleasant experience ! So for houses big or small ... I recommend .

We just installed new laminate in our renovated 2 story. We chose Pacific Planks laminate because…read moreit is 14.3mm thick and seemed really solid. We really needed something durable but we didn't want our floors to have that laminate flooring feel. Absolutley no complaints about the material, just where we bought it from. Pacific Planks Laminate is great! Solid, easy to install and beautiful. FLOORS FOR LESS IS NOT GREAT! Seriously, don't be fooled by the website price and don't expect any customer service from Floors For Less. Buy elsewhere!

Very unhappy customer! I took a small sample of hardwood flooring home with me from the store to…read moresee what it would look like in the 400 sq. ft. room. I was uncertain about the color of the floor but A contractor, along with the store representative talked me into buying it. Upon delivering when my product I was told I had to unload it myself! I then opened a box of the flooring and found the colors greatly varied from the sample piece I earlier brought home and realized it would not work for the setting I had. So a couple days after it was delivered, I called the store to see if I could return it/or exchange it for something else. then he tells me I could not return it! After paying $2500 for it not even a store credit ! Bad business , I advise everyone I know to not buy anything from this place

Bob completed installation of wool carpets in 2 large rooms at our home.He was highly recommended…read moreby the flooring store to do our job. He is very pleasant to work with. Punctual and his coworker Tony was also great. They helped empty the rooms with most of the heavy lifting and took great care with the installation. Thanks guys!!

From the owner: Well known install of all floordread more

This company installed all the flooring in the new house we bought 3 years ago. After a year,…read morecarpet in the bedrooms started to lift. When contacting the company, we were told they would come to fix the problem. They didn't show up at the pre-arranged time, and then didn't return any of my calls. Laminate boards started to discolour in ways that could only be because of defective boards. There was no explanation given as to why this would happen, and left up to us to replace the affected boards. After only three years in our home with brand new flooring throughout, we are already looking at needing to replace carpet in all the bedrooms. Not impressed.

This company also installed flooring in my home 3 and half years ago. The carpet in the bedrooms…read morehave all started to lift. When my wife called to discuss the concern and what can be done about it she was hung up on. My brother owns a floor laying company in another province. I took video of the carpet in my home. My brother indicated to me that the install was incredibly poor and the company should stand by their work and repair it. I am incredibly disappointed with this company and how we were treated. I would recommend no one deal with this company as they do not stand by their work and use sub par materials but charge as if they are top quality.

We decided to change our existing carpet in the Master Bedroom, outside the Main Bathroom, and in…read morethe Second Bedroom/den. Having done a lot of our own research as to the different types of flooring available to us, our next step was whether retailers would have what we liked. We found many did not have the selection to give us more choice. We needed to find a good retailer who has good customer service and has staff who do excellent installation because we were not going to do it ourselves. At one big box retailer we were not too impressed by their impersonal sales staff, because they provided us with limited information on what would be involved to have the existing carpet removed and have the underlay and the new floor installed. A good friend had used Metrotown Floors and Interiors before and had referred us to contact them with our flooring project. So we made some time to contact them and to go visit their showroom. The showroom had a very good selection of all types of good to high quality flooring. The customer service representative Al Eris welcomed us as we came through the door. He asked us what was our plan and what needed to be done. Then, he made a home visit to measure the work space and bring up any concerns that needed to be addressed. For example, what baseboards could be used that would go best with the current door frames, trimming of the doors, and to consider that we may need to level the underground floor before installing the underlay and the new flooring. We were impressed by Al's professionalism and his attention to detail. So impressed that we chose to go with Metrotown Floors. Once we chose the underlay and flooring we wanted Al was quick to give us samples of the product, and he advised us of the cost estimate within a reasonable amount of time. He put the time and effort into understanding our needs and he was there for us before, during, and even after our job was completed. Reaching out to us to see if we had any concerns with the installation and if we are satisfied with his customer service and the hard working staff who did the installation. As such, it goes without saying that we would not hesitate to recommend Metrotown Floors and Interiors to all our family and friends. Sincerely, Kenneth and Nancy

We had a pipe burst in our home that did considerable water damage as our tenants were away at the…read moretime. Al at Metrotown Floors worked closely with the restoration company that was coordinating the clean up. Metrotown supplied and installed all new flooring and cabinetry to our home that looked great and were in consultation with us constantly. Their pricing was very competitive with other suppliers and their installers were top notch. I would highly recommend Metrotown to anyone looking for new flooring and cabinetry.