Brought my boat trailer in to have repairs done to the bunks. They did a great job at a great price…read moreand did it in only a couple of days. I dealt with Mike and he was a pleasure to do business with.

I am glad to be introduced to Cynthia Galan at utility Trailer Sales Southeast Texas Inc. She has…read moreexcellent customer relationship, diligent and professional. I think this is the best place to purchase your equipment in Texas. Based on inventories and customer service. Mulsanne Millennium Trucking Inc.

From the owner: We are one of the largest and most respected trailer dealers in the country, making Utility Trailer…read moreSales Southeast Texas, Inc. the number one choice for all of your truck, trailer, and tanker needs. Utility Trailers has 10 locations. Each location is available to serve your particular needs recognizing the importance of limiting your downtime.

Bought a trailer from them 06/11/21 and still do not have a title, registration, or license plate…read more Everyone there could care less that this has not been cleared up. You would think they would want to get this trailer out of their name, since we use it and they would be liable for any accidents!

From the owner: Utility Trailer Sales has been proudly serving South/Southeast Texas, Southern Louisiana, and…read moreMexico since 1970. We pride ourselves in courteous, timely, and responsible service. As dealers for Utility Trailer Manufacturing we are pleased to offer an outstanding lineup for you, from the oldest and highest quality manufacturers of refrigerated trailers, dry vans, flatbeds, and drop decks. We are proud to represent Clement Dump Trailers, Landoll Trailers, CTS - Construction Trailer Specialist, Dragon Trailers, Pratt Trailers, Reitnouer, Merritt & XL Specialized in Amarillo, & Travis Trailers in Pharr, Laredo, & Eagle Pass. We also offer long term rentals and leases. Utility Trailer has one of the largest new and used equipment inventory in the south, with complete parts departments available in all our locations. Utility Trailer also sells tanker and pneumatic parts. We offer free local delivery in the metro areas. Our service departments are second to none with 84 full service bays in 7 locations: Houston Blaffer, Pharr (Rio Grande Valley), San Antonio, Laredo, El Paso, Amarillo and Eagle Pass. Utility Trailer has paint and body shops in both Houston Blaffer and San Antonio. In San Antonio we have built a state-of-the-art full reclaim sandblast booth and added an additional paint booth. We specialize in wreck repair. We also offer a refrigeration unit repair shop in Pharr, San Antonio, El Paso & Eagle Pass.

Even though I haven't bought from Jerome Sims yet, I've been following his work and I'm seriously…read moreimpressed. His professionalism, knowledge, and the way he treats his customers really stands out. He's always quick to respond, helpful, and never pushy--which I really appreciate. When the time is right, Jerome is definitely who I'm buying from. If you're in the market and want someone you can trust, he's the one to go to!

Mak Djahanshashi the branch manager at the Fontana location is a crook who falsified financial…read moredocuments to get a sale. Our deal was btw both the Fontana location and the Houston location where the truck was to be picked up. Mak, purposely falsely represented to Dakota Financial that we had secured insurance for the vehicle we were attempting to purchase, however we were unable to obtain insurance and he knew this. He bought a basic policy and submitted to Dakota Financing unbeknownst to us a policy that literally was good for only 30 days and only allowed you to drive it off the lot just so he could close the deal. We told him we were not moving forward as insurance couldn't be secured that was affordable and that would cover us long term. The finance company has been made aware of the fraudulent activity authorized by Mak and they immediately requested and have since received their funds back. Mak is refusing to refund $10K downpayment despite the agreement not being cancelled per their contract "b/c we decided to not move forward or found a better deal"; this was a deal that collapsed b/c we could not secure insurance to fulfill the terms of the finance company. We have made several attempts to recoup our money and the folks at the store are giving us the run around and ignore calls. When told that we are seeking legal representation and that the company will incur legal costs Mak texted and told us to call customer service for refund. To-date it's been a 2mos with no resolve. Mak ignored calls and the customer service manager Meagan, who he told us to call, has not resolved the matter after several attempts. She stated that she can't assist any further and apologized as she couldn't get any of the higher ups to take the call, that being Nazar Zadran who refuses to resolve the matter. It is my understanding that Diamond has changed the name of a few of its locations as Mak's location has been known to conduct shady business such as this. This is the 2nd review I am leaving and will be sure to post this on other platforms should this be ignored as well. Nazar the regional manager is just as guilty of the shady practices, to think they can keep 10K is absurd. Juan Navar a branch manager agreed and knew what Mak had done was shady and attempted to assist, just as Megan did but it was obvious that Nazar made it clear he was not refunding the money and that they were to no longer talk to us. Nazar and Mak are the bigger issues here. The contract they have in place goes against the Unfair Trade Practices Act/Consumer Protection Act/Deceptive Trade Practices Act. These people are crooks I would advise anyone not to do business with them and to read their reviews at all locations of similar occurrences. We will be getting an attorney.

Update: Scott, the manager, after hearing about what happened, drove 3.5 hours to personally…read moredeliver my trailer. Can't ask for more than that. Fantastic recovery.

I'm only posting four stars because the product that I bought in my opinion had inferior tires. The…read moreoverall trailer that I purchased is very good quality and I have had no trouble. I thought the guide rails on the trailer were a little flimsy since I've had to replace them. The staff was very responsive, and when I called back to get some replacement parts and a new rim for my trailer, they were quick to help and got me in and out in a hurry.

They had exactly what I need at a great price. Finding the parts on their website was very easy,…read moreand ordering was also a breeze. Shipping via FedEx was excellent and fast.

They sell trailer parts. But the staff is a bit pretentious when you ask them questions.read more

Nothing good at all about it, I wish I had never went there at all. I was treated like a king when…read morethey wanted my cash and once they got it I became the court jester!!!!

This place is just like any other small used car lot, the place is full of snakes for salesmen…read more (Claudio & friends) I was sold a junk truck that had problems out the gate. I've heard from other drivers, that they too have had nothing but issues from this lot. The only reason they are still in business, is because they'll approve anybody to get financing through there in-house lender "transport funding". That's how they were even able to convince me to get a truck here. There trucks are way overpriced and refurbished fleet trucks. But again, they were the only ones that would approve me. I was turned away by other truck lots because I didn't have a CDL and because I had no experience. Which in the long run was the best thing that coulda happened to me. Unfortunately I stumbled in to this circus (Arrow). I wish I never had. I strongly advise anybody to please save your money and head to the hills before throwing you money away here at this lot. This lot ruined me financially and I was just trying to provide for my family. After its all said and done, I attempted to even return the truck at a fraction of the price that they sold it too me for, but ofcourse they knowingly sell junk, so why would they buy it back. I have had the truck for over a year and a half now. Luckily I have it paid off, but have only put 10,000 miles on it. How can someone be profitable when there equipment isn't dependable. I promise you this is not a post from a disgruntled customer, this is just a warning to others to do yourself a favor and stay away.