Starting a legal case now. Truck purchase gone wrong unable to work the truck. Kept having to bring…read moreit back for def and they kept patch working it. Truck never ran more than 2 days at a time. After like the 4th time we took it to a certified mechanic and that's where they showed us the dealership has deceived us and were covering up an engine problem. The work cost 42,000 and the truck was 50,000 and cost payment hasn't even been due. Retaining a lawyer as dealership does not care or take accountability

ABSOLUTELY DO NOT BUY ANYTHING FROM THIS DEALERSHIP!!!! They are LYING SCAMMERS that will say…read morewhatever to get you locked into a deal. They will make it sound good but trust me they are LIARS JT OUR SALESMEN ON UP. If you decide to do business with these SCAMMERS DO NOT GIVE THEM any money they LIE AND SAY IS JUST TO HOLD THE TRUCK and that it's refundable watch your paperwork they charge a doc fee then try and SCAM you out of another doc fee saying they didn't know to keep your 1000. they sale trucks everyday how don't you know. They DO NOT DO REPAIRS they will LIE and say they do but they don't. There are a few truck lots in that area do yourself a big favor and keep looking I guarantee you can do better SOMEWHERE else!! LUIS had JT TRY AND BRIBE ME TO TAKE DOWN THE REVIEW TO REFUND ME MONEY THATS MINE ALREADY!!!

I have always had not but great experiences with my guys at RUSH…read morewhen I need anything they make it happen no matter what it takes. Robert and Brad go well above the call of duty. Our success is in large part due to RUSH and everyone there.

Waiting an hour for a part put in will call yesterday is unacceptable. Literally 5 people in this…read moredealer and we are all just waiting. The point of will call is to order the part ahead of time to get in and out, not order the part ahead and then sit at the dealer. The service is terrible.

Nothing good at all about it, I wish I had never went there at all. I was treated like a king when…read morethey wanted my cash and once they got it I became the court jester!!!!

This place is just like any other small used car lot, the place is full of snakes for salesmen…read more (Claudio & friends) I was sold a junk truck that had problems out the gate. I've heard from other drivers, that they too have had nothing but issues from this lot. The only reason they are still in business, is because they'll approve anybody to get financing through there in-house lender "transport funding". That's how they were even able to convince me to get a truck here. There trucks are way overpriced and refurbished fleet trucks. But again, they were the only ones that would approve me. I was turned away by other truck lots because I didn't have a CDL and because I had no experience. Which in the long run was the best thing that coulda happened to me. Unfortunately I stumbled in to this circus (Arrow). I wish I never had. I strongly advise anybody to please save your money and head to the hills before throwing you money away here at this lot. This lot ruined me financially and I was just trying to provide for my family. After its all said and done, I attempted to even return the truck at a fraction of the price that they sold it too me for, but ofcourse they knowingly sell junk, so why would they buy it back. I have had the truck for over a year and a half now. Luckily I have it paid off, but have only put 10,000 miles on it. How can someone be profitable when there equipment isn't dependable. I promise you this is not a post from a disgruntled customer, this is just a warning to others to do yourself a favor and stay away.

We recently purchased a box truck at Selectrucks Houston. One week after having the truck the truck…read morebegan to leak oil. The truck had been stored for that week. We took it in and it was "fixed". We get the truck back and a few days later it started leaking oil again. Which we went to go get it "fixed" with them. After the repairs, my husband started driving the truck out to deliveries and not even a week later the truck engine light came on. We took it to an international dealership to get it checked because it was moving very slow and they found a list of issues that the truck had. Few of these things were ( charge pipes leaking oil, tire alignment, steer axle hubs low on oil, air dyer filter needing changing, fan belt cracked and weathered). Considering we only got the truck about a month ago, the dealership is not wanting to take responsibility for all the repairs needed. The manager ( Ken Dominque), is not evening responding to our concerns. This has cost our company money, and having our deliveries late. Causing risk to our safety. We have had to invest in hotel, services, due to the irresponsibility of Selectrucks. Due to our personal experience I would highly recommend for you to go else where to buy. Find yourself a place where they will sell you a safe truck to drive and be responsible.

I recently went to purchase a truck. The Finance person Megan put the wrong information on the…read morepaperwork. I went in on Monday to complete the transaction and had a few questions. He did not have the answers so he went to get Megan for assistance. Megan was very rude when asked questions, as though I did not have the right to ask and questions and that I should just sign the paperwork. Again, the title application had no box checked indicating what the paperwork was being submitted for. She rudely checked the box and was in a hurry to go home, I would assume. There was no sense of professionalism, and this was the second time she jeopardized Eddie's cash sale. I would not want her dealing with any of my customers, the ones who are financing and especially not the ones who make cash deals. I would suggest that management send her to classes to brush up on her people skills and let her know that she has no entitlement, and her actions could cost the company losses in sales. Very poor service.

Even though I haven't bought from Jerome Sims yet, I've been following his work and I'm seriously…read moreimpressed. His professionalism, knowledge, and the way he treats his customers really stands out. He's always quick to respond, helpful, and never pushy--which I really appreciate. When the time is right, Jerome is definitely who I'm buying from. If you're in the market and want someone you can trust, he's the one to go to!

Mak Djahanshashi the branch manager at the Fontana location is a crook who falsified financial…read moredocuments to get a sale. Our deal was btw both the Fontana location and the Houston location where the truck was to be picked up. Mak, purposely falsely represented to Dakota Financial that we had secured insurance for the vehicle we were attempting to purchase, however we were unable to obtain insurance and he knew this. He bought a basic policy and submitted to Dakota Financing unbeknownst to us a policy that literally was good for only 30 days and only allowed you to drive it off the lot just so he could close the deal. We told him we were not moving forward as insurance couldn't be secured that was affordable and that would cover us long term. The finance company has been made aware of the fraudulent activity authorized by Mak and they immediately requested and have since received their funds back. Mak is refusing to refund $10K downpayment despite the agreement not being cancelled per their contract "b/c we decided to not move forward or found a better deal"; this was a deal that collapsed b/c we could not secure insurance to fulfill the terms of the finance company. We have made several attempts to recoup our money and the folks at the store are giving us the run around and ignore calls. When told that we are seeking legal representation and that the company will incur legal costs Mak texted and told us to call customer service for refund. To-date it's been a 2mos with no resolve. Mak ignored calls and the customer service manager Meagan, who he told us to call, has not resolved the matter after several attempts. She stated that she can't assist any further and apologized as she couldn't get any of the higher ups to take the call, that being Nazar Zadran who refuses to resolve the matter. It is my understanding that Diamond has changed the name of a few of its locations as Mak's location has been known to conduct shady business such as this. This is the 2nd review I am leaving and will be sure to post this on other platforms should this be ignored as well. Nazar the regional manager is just as guilty of the shady practices, to think they can keep 10K is absurd. Juan Navar a branch manager agreed and knew what Mak had done was shady and attempted to assist, just as Megan did but it was obvious that Nazar made it clear he was not refunding the money and that they were to no longer talk to us. Nazar and Mak are the bigger issues here. The contract they have in place goes against the Unfair Trade Practices Act/Consumer Protection Act/Deceptive Trade Practices Act. These people are crooks I would advise anyone not to do business with them and to read their reviews at all locations of similar occurrences. We will be getting an attorney.