Gisele at the Blue Shield Elderly Independence Division truly deserves a glowing commendation for…read moreher remarkable professionalism and compassion. Her assistance in choosing a 24/7 fall‑detection watch for my 98‑year‑old father with dementia was exceptional in every way. Gisele devoted a full 2hours to carefully walking me through every feature and service option. She clearly explained that the watch continuously monitors for hard falls and sends instant alerts, even if my father cannot reach a phone, and that it operates reliably day and night to provide constant protection. She also emphasized that emergency notifications go directly to family members so there is no delay or uncertainty when something goes wrong. Gisele aslo thoroughly demonstrated the GPS location tracking and heart‑rate monitoring, which are absolutely critical for my father, who can wander and is unable to reliably state where he is. Knowing we can see his real‑time location, monitor his heart rate, and that he can contact his children or 911 in an emergency gives our entire family tremendous peace of mind. Gisele repeatedly reassured me that this system is designed to safeguard him and keep us fully informed. What impressed me most was Gisele's warmth and empathy. She never rushed the conversation, answered every question in plain languageI could understand, and always spoke about my father with deep respect. She transformed what had been a stressful and emotional decision into one that now feels confident and secure. Because of Gisele's dedication, I am convinced my father is far better protected, and our family can finally rest easier knowing we have the right watch and support in place.

Yes, very recommended! When you visit a company like Blue Shield security, you never know what to…read moreexpect little. Could you imagine that it was amazing and had wonderful service and great people?

As of 2026, they are no longer doing same-day refill service, FYI. I was really excited about this…read morebusiness previously because I could get same-day refills and not have to make two trips from far away. Now I have to do round-trip, which makes them equivalent to most of the other places on island.

The service was very friendly and courteous. The attention insisted that he carry the co2 tank…read moreand showed me to the office to pay. The office staff was really nice and friendly and the price was much less than I expected. Kudos to all the staff being friendly, courteous and professional. I definitely recommend this for all your co2 needs on Oahu.

I called to do our annual fire extinguisher service. Sandra assisted me. She put me down for a…read morespot. The morning of the appointment, she called due to a mix up with dates but then was quick to correct herself. Professional all throughout. Staff know what they are doing.

Great deal on fire extinguisher with tag and they even gave me something to hang it up!read more

Best service EVER!!! Justin is super friendly and accommodating. It's like talking to an old friend…read morewhen he comes out!!! Highly recommend!!!

Best service in town Rudy, Wesley, and Alston provide excellent service and are very easy to work…read morewith I look forward to continuing working with them for future project.

Before knowing Alliance Fire Safety was in town, I would have to take my extinguishers with me to…read morePearl City to get their annual checks. I called Alliance Fire Safety, scheduled a maintenance check, and they were parked outside my office ready to slap the seal of approval for another year. By coming to my work we ensure the building has fire protection and saves me the trip. I'll being using their services annually from now on.

John and Erick did such an amazing job of cleaning our office floors. It's so shiny and looks…read moregreat! If you're looking to have your floors cleaned, definitely give them a try. They provided exceptional quality and service!

John and Erich did a great job getting the oil stains out of the carpet on our Passenger boat after…read morean engine swap last minute. Called them one day and they came right away to quote the job then came back the next day to do the job. The carpet hasn't looked that good since new!

Not to take away from the hard-working employees at Aloha Alarm, but the account manager "C" really…read moresucks!!...I've been trying to stop my alarm service since December, since we're moving. No response, left multiple messages with customer service, spoke to a rep 2 days ago in the service dept, always the same answer, "C" is not in today, but when she comes in she'll call you back, and we'll also let another manager "J" know as well. Meaningless dribble...no calls after leaving multiple messages from anyone. Something tells me something is "going on" (management issues, financial issues, etc.) at that company, and not in a good way. When they don't respond to customers and in effect leave decision making to one person, who chooses to either not show up to work or is too "busy" to even return calls to customers, something is definitely wrong. Maybe they need to replace her or the entire management. Customers are not being serviced properly. Next step for me is to reach out to the State DCCA to file a complaint. If you feel you're not being treated fairly I suggest you do the same. Some action has to be taken to wake these people up or else it will remain the same. Me, I'm outta here with these guys, we had service for years but seems current management is sub-par and not taking care of customers. Watch for more reviews, if the negative trend continues, it's telling you something is really going on. Good Luck in the New Year!

Great alarm company we've been customers for over 5 years no complaints great customer service.read more

0 STARS BIG ISLAND…read moreKONA - I called to make an appointment to have my fire extinguishers inspected. I was given a date/time. The day came and nothing, so I called 2 hours after the said time and oops she scheduled the wrong date. Mind you, no apologies. So 2nd time around.. NOTHING. No Call or No Show. So of course, I called again and again and again and got the voicemail. Left several messages return my call and reschedule us for the following week. NOTHING again. IF YOUR SHORT STAFFED, HAVE THE DECENCY TO LET YOUR CUSTOMER'S KNOW BY RETURNING THIER CALLS. IT DOES NOT TAKE 2 DAYS TO RETURN A MESSAGE. Your customer service is disappointing. COMMUNICATION IS KEY!

My company spent a heck of a lot of money to buy & install a new fire alarm system from National in…read more2011. Cut to less than a year later & the fire alarms chirp for no reason. Or worse, the alarm goes off for no reason & we have to constantly press the "alarm acknowledge" button to shut it up! We've had several "techs" come out to check it at $110/hr. with a minimum of 2 hours. They still can't give us a good reason as to why it doesn't work the way it should. Their recommendation? Replacing the whole system. What the what?!! Replace the whole system that we bought less than a year ago & spent tons of money on?!!! When we do replace the system, it will most definitely not be with National!

Jimmy service was impeccable! One of the best fire suppressionists on the island! His help was…read morenothing short of excellent, recommend for all places!

I needed my home extinguisher inspected and tagged. I contacted them via their website and got a…read morecall back the following morning. I made an appointment to bring my extinguisher to their shop in Waipio and did so. Cost was $16 to have it inspected and tagged. Had no issues and their communication was responsive. The tech explained that it's recommended we bring it in annually to be checked and it hydro tested every 6 years. I appreciated the info and will be calling them annually to take my extinguisher in. If you must have them come out to you, they charge $100 to go out.

I was in the market for some awesome Home Security Cameras and seeing the 5 Star Yelp reviews made…read moreme inquire! After shopping around; doing my research, comparing 2 other companies products, and service maintenance fees, I'm happy to say that I have chosen a great deal! The first company quoted me for 4, 4.0 Megapixel Bullet Cameras which costed more and come to find out, they weren't in business very long; don't have as much man-power for maintenance and not as reliable. The second company didn't impress me; they didn't even use Bullet cameras - only Dome; but I was told that Dome cameras are better for indoor because of dust/cleaning, so I'd rather have bullets. I decided to keep shopping around and research. 3rd times a charm! I bought an 8 Channel NVR and installed 4, 4K 8.0 Megapixel Bullet Cameras - Best Clarity I could find - made for outdoors. I also purchased separately; a 4K Monitor at BestBuy to view at home. It's cheaper to buy your own monitor. Lifeline Fire & Security is well worth the price and I have room for 4 more Cameras on the 8 Channel NVR for future camera add-ons. Clarity is great and it's so fun and convenient to view Live from my App when I'm away from home. Lee was very helpful in explaining the products and installation, programming, maintenance fees, during consultation. Ernie and Ray installed the cameras in one day and returned to tweak it after. With some help from their other tech guy Stewart; trouble shooting the App and adjusting Playback - all worked out well! Customer service from Marissa is excellent! She is very nice and helpful. Very reliable service. Mahalo for excellent service and look forward to doing business with you in the future.

I cannot say enough great things about Lifeline Fire and Security…read more. Mahalo plenty to Marissa for taking care of me when I called in with a security alarm connection issue. I truly appreciate the time you took to talk with me about my alarm system..You took common courtesy to an uncommon level and I'm so grateful for your help. Ray you're the best! I appreciate your time and patience spent repairing my alarm. You went above and beyond, warmest thanks.