As a property manager in Honolulu, I value timely communication, fairness and expertise in the contractors that we work with -- and the guys at Pro Electrician Honolulu are elite in all of these metrics.
Our tenant in Waikiki had some issues with the under-cabinet indirect lighting in the kitchen and from the moment I called Spencer at Pro Electrician Honolulu, I knew we were going to be working with an exceptional company. Spencer is a good listener, and even from this initial conversation, he began troubleshooting what the issues could be. He reached out to our tenants and quickly set up an appointment with them, and even walked through some troubleshooting with them over the phone. Later that day, he contacted me to follow up on where we were in scheduling the repair appointment and shared some thoughts on what the problem could be. Spencer tried to find ways to save us money, and suggested a couple of avenues we could pursue on the issue and left it up to us, with no pressure wither way. He took the time to orient us through the steps of what the repair would look like, and how it would impact the cost and time involved.
Xin, the owner of the company, was able to quickly repair the issue at minimal cost to us. Here is what I really appreciate and respect about Xin and his company -- they place a high priority on truly doing right by the customer, and see the relationship beyond just a job that will make money in the short term. Rather, Xin is a good man who really puts emphasis on dependability, honesty, and integrity. Both Spencer and Xin have been amazing in helping us fix our electrical problems. As a company, Pro Electrician Honolulu is one of the very best I have worked with, as far as following through, following up, and in orienting us through the process of their work. read more