Delivered what they promised - very transparent on repair progress. Communication level with me as…read morea customers was above average, from the estimator, financial department, to the front desk receptionist. Would highly recommend to anyone.

if I could give less than a one I would…read more I had an extremely disappointing experience with Joe Hudson's Collision Center located on ATI Road in Hoover. Progressive Insurance directed me to this shop--over 30 miles from my home--after my vehicle was hit from behind. From the very beginning, the customer service was unacceptable. The shop called me unexpectedly and told me I needed to bring my car in by 8:00 a.m. to schedule the repair. I explained that was impossible because I live more than 30 miles away and work full-time. I asked to coordinate another time that would also allow me to pick up a rental car. The representative told me the shop closed at 5:00 p.m., so we arranged for me to drop off the car the following afternoon. However, the next morning at 10:30 a.m., I received a call from Joe Hudson's stating that I had missed my 8:00 a.m. appointment--an appointment I never made. I reiterated that I was scheduled for that afternoon. Despite this, I left work early and drove an hour to their shop. When I arrived, the front desk representative didn't greet me or acknowledge me--she simply looked up and said, "Oh, you're the missed appointment from this morning," with clear attitude. She then answered a phone call mid-conversation without so much as an "excuse me." After her call, she handed me an iPad, gave very little explanation about what I was signing, checked off several boxes herself, and directed me where to sign. I should have left at that point, but since I had already taken off work and driven so far, I decided to proceed. Next, another employee came out to inspect my truck. She asked about my deductible, and I explained that the other driver's insurance was covering the repair. She looked at my vehicle and said she "didn't really see much that needed fixing." She then pulled off a plastic cover, attempted to snap it back in, and said they would probably have it fixed by Thursday, adding that since I was "late," they'd have to order the part the next day. Today is Friday, and I've received several text updates from Joe Hudson's stating my pickup date is 11/12. Meanwhile, the rental car company has called me twice saying the rental is due back. The representative from Progressive handling my claim has also been unhelpful--this entire process has been incredibly frustrating. Then, on Friday, Joe Hudson's called to say my car was ready for pickup. When I explained I work until 5:00 p.m., they told me they close at 5:00 and could "just leave the keys outside." When I asked if they had a lockbox or keypad, the employee seemed confused and said, "No, we usually just hide the keys somewhere outside." I was shocked--they actually suggested hiding my keys, including my hot pink key fob, somewhere around the vehicle. At that point, I had my parents and then my husband attempt to pick up the car because I was genuinely uncomfortable leaving my keys unsecured like that. That interstate was shut down making it impossible so I had to send my husband to retrieve my key. I have now gotten two additional emails from Joe Hudson one stating I picked up my car and secondly on my experience. Overall, this has been one of the worst customer service experiences I've ever had. The lack of professionalism, poor communication, and disregard for customers' time and security are completely unacceptable. Joe Hudson's Collision Center in Hoover--and the way Progressive coordinates with them--needs serious improvement in customer care and operational standards.

Did an outstanding job on my daughter's car under slightly unusual circumstances. Fair and honest…read moreassessment and repair of the damage. Definitely recommend Jeff and the crew at Anthony's.

Did a great job on my Subaru repair. Sent periodic text updates on the progress of the repairs…read more Quality workmanship.

I am so very disappointed…read more Brought my 2 year old Honda CR-V in because an 18 wheeler side-swiped me. The damage was only about $3,000, so not too terrible. We picked up the vehicle and yesterday noticed paint drips on the door.I will be taking it back, and I hope they stand by their work and fix this.

Recently took vehicle in for body work. Did the repairs quickly and a fair price. Would definitely…read morerecommend them for body work and repair.

My Mazda got hit by an object off the back of a pickup truck and caused some serious damage. We…read morecame here because we wanted to make sure Our Mazda was taken care of. Jason and Micheal worked with us so we could get what we wanted done without costing an arm and a leg. Great quality work and customer service, definitely recommend to anyone!

I have an Mazda, and this is the no brainer place to take your Mazda, since they have a close…read morerelationship with nearby Med Center Mazda. My car was returned to factory, but a few months down the road I noticed I had an issue with the repair, a leak on a seam (They diagnosed that). They took the car back in without costing me a penny, fixed the issue, detailed it inside and out, and returned it to me again looking as good as when I bought her. Great craftsmanship, EXCELLENT customer service!

They repaired my Mazda 5 SUV and they did a fantastic job! It looks brand new! So pleased with…read morejob they did and the way I was treated. So kind, friendly and courteous! 5 Stars for sure!

Easy to work with, car looks great thanks . Color matched perfectly excellent communication as wellread more

Absolutely horrible experience dealing with this company. I…read moretook my car in for body work and met with a man who took insurance information and told me that he me set to bring the car in Aug 7th. That would be a few weeks after the first meeting. I brought the car in on the 7th and they acted as though they had never seen me. By the time I left, I swore that I would never return. My advice is to stay as far from them as you can.

I brought my car here for a quote to get a small dent fixed on my door. I think the gentleman I met…read morewith was Brent? He gave me a rough quote but then told me he knew a guy who might be able to fix it doing a paint-less dent removal and if I wasn't happy I could always bring it back to him. The PDR referral worked out great and saved me hundreds of dollars. It didn't turn out 100% perfect, but pretty darn close that I'm very happy with it. Thank you Cahaba Collision Center! Your honest way of doing business speaks volumes. You will be the first place I go to in the future if I ever need auto body repair work.

This place is awesome. They repaired my daughters vehicle twice, sadly from two different…read moreaccidents. We paid cash and they did a great job.

Very disappointed with their business practice. Drove in vehicle with damage to front bumper and…read morehood for a repair estimate and they tore the front end completely apart which made the vehicle no longer drivable. Then they state that the repairs would the exceed value of vehicle to our insurance carrier, State Farm. I go to the shop to request an explanation of what they found but couldn't get a proper explanation from a couple of their employees. I insisted that we go to the car to be shown the problems and she kept pointing to the radiator and saying the condenser is bad. What??? So I clean out the vehicle and prepare it to be taken away. They hand me some cardboard boxes to place everything into and loan me a tool to remove the license plate. As we are leaving, we speak with owner to make it clear that the car is ready to go. I also call State Farm to let them know the car is ready to be towed. Here is the problem... The insurance company sends a tow truck to pick up the vehicle and Riverchase collision refuses to release it. They say they don't have authorization from me to turn it over. BUT Riverchase doesn't call me to request "authorization" and the insurance company doesn't call me either, it is just a waiting game to rack up "storage fees". Riverchase Collision is playing this game to stick it to the insurance company and guess who the insurance is going to pass that bill on to? When I finally find out what is happening, that fee has reached $780! I reach out to Riverchase collision to confirm what they are doing and am told to fight the insurance company as it isn't right that this bill should be passed on to me. Believe me I tried to do that for months but there is no recourse since I have no leverage here. State Farm just subtracted the amount from the settlement check that is issued for the vehicle. If Riverchase had not disabled my vehicle, I could have driven it back home again. I didn't know about this storage fee scam that they were going to play; else I would have insisted that they return the vehicle to a drivable state. I have learned from this experience and will try to avoid getting caught with it in the future. I have also learned to never again do business with Riverchase Collision Center. Hopefully this review has helped you to watch out for this trap also.

They are TOP-NOTCH. I received friendly and courteous service. Melody was extremely helpful, but…read morethe TOP accolades go to Jagger. He knew all about my car's body parts and what tools to use to remedy my problems. I can't say enough about his knowledge and how rapidly he fixed it.

Rick and his team did a fantastic job on my car repairs! They kept me updated on progress and made…read moresure the car was ready for pickup at a time convenient for me.