I'll try to make this review as fair as I can. I've been coming here about 3 times a year for 5 years so something had to be okay with it!?
Out of the 4 people In My family who've gotten their hair done here, 2 of us continued to get haircuts at this place (while the other 2 absolutely hated their first experience). Anyway, I would come In and get a trim here and there, and I would always walk away pretty satisfied, and the customer service was nice enough so I didn't look elsewhere. The prices have gradually increased over the years too, and in my opinion they're charging more than I think is acceptable for this place... they've begun to think they can charge people salon prices when they're really just a dingey hole-in-the-wall by Safeway. My dad has even said, and I quote, "They think they're some kind of artists or something."
So what brings me to write this review after 5 years of coming here?? A $200 dollar mistake. I repeat, two hundred dollars. I REGRETTABLY got my hair dyed here the other week, and all I can say is it definitely wasn't what I wanted. My family even warned me against getting it dyed here, but I didn't listen bc I felt comfortable coming here.
I made an appointment for highlights and showed the girl two pictures, and she replied "oh no, don't worry, what you want is an ombré I'll take care of it" and little ol' me trusts her, cuz hopefully she knows what she's doing, right?
At the end I was disappointed and I think she could tell, and we made an appointment for the following month to "try to bring the color up." Then after paying I walked right out, like duces guys. I went home and cried for 20 minutes in the shower as I washed out the heaps of product and hairspray she put in it at the end to style it.
I gave myself a few days to see if i could get used to the new style, but I just hated it every time I looked in the mirror. I understand they're not mind readers, but I was still so disappointed and the price really stung. I went back to talk to the manager to cancel my appointment because I obviously didn't want my hair dyed there again, and i intended to work out something with the price. he basically told me that I should have communicated better, and he didn't offer any kind of reimbursement.... which is what pissed me off the most.
So long story short I'm very disappointed with the color, price, and service I got after I came in to try to work something out. My family has been coming here for a while, but we definitely won't be after this.
Since then I've gone to an ACTUAL salon and had my hair fixed as best I could for way less money. Lesson learned. read more