Just purchased a used car for my teenage daughter this week. Alex was our sales guy and he was…read moregreat. Very professional, courteous and warm. Process went smoothly and we (especially our daughter) are very happy with the purchase.

After Troncolli declined to honor 2nd oil change service due to expiration they stepped up and…read morerectified the transaction in short order and went beyond what was require. Have only needed ordinary maintenance performed, at those times they were timely and easy to deal with.

Salesman John Wood was absolutely the best. We drove over 2 hours and the vehicle we came to see…read morewas sold. John immediately went to see if they had something else I would like. After bringing several vehicles for me to check out he found one I really like plus he kept the terms I wanted. I most definitely recommend John, can't say anything bad about him. 5 Stars

Unethical and deceptive dealership. They advertised a vehicle for $90,000 across multiple online…read moreplatforms including there own website for over four days, yet when I contacted them, they suddenly claimed the price was $98,000 -- and had the nerve to say they'd "give me a deal" at $95,000. That's not a deal -- that's bait-and-switch. This is dishonest, misleading, and exactly what gives car dealerships a bad reputation. If they can't be truthful about their pricing, imagine what else they might hide once you're in their office. Save yourself the frustration -- take your business somewhere that values integrity and transparency.

Mike and team are great! Listen, I have had my mind made up about the ratio and likeliness of…read morefinding a considerably great and honorable person to deal with in the used-call vehicle market. I felt the chances of finding that one person to do business with is about 1 in a million. Well, this was that One. I have nothing but positive things to say about this team and his business. I didn't buy the car, I bought the business. The honesty and positive vibes here have left a lasting impression. True to his word, Mike has been! I'm moving out of state now, and will eagerly travel back to Cummings, Ga for my next upgrade! Please Respect Mike and his team. These guys will respect you from the start. So take comfort in knowing this is a trust-worthy team and worth the business. -Micah W

Mike sold me a 2007 Tacoma. This place is fast and efficient. The price was fair and the vehicle in…read moregreat condition for the age. At 79 yrs old I feel like I am a fair judge of character. Immediately I felt at ease with Mike and after a few minutes felt I had known him for years. Thank you Mike. After 3 months of searching I found the ideal truck for my needs.

Excellent service department! Ryan E. Was my Service Advisor. Handled a difficult recall service on…read moremy 06 CR V. It took multiple other people in the department, but it was handled quickly and professionally! Highly recommended them and the dealership! Kevin G.

Excellent customer service and great prices. Live the place for overall value. Very courteous…read morepeople and give excellent pricing that you really don't need to look outside. Great deals!!

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Update 7 months later. Issue was that their tech didn't install screws to the speaker o. The door…read more Tried to charge me 800-1000 for them not reinstalling speaker screws. RUN fast from this(and every ford dealerships)

The SERVICE DEPARTMENT is a SOLID A+…read more From my call to schedule a service repair, to getting in the very next morning, the attention to detail, their responsiveness to my needs through my walking out the door...... I am COMPLETELY impressed!!!! My service guy Daron White was so helpful. He went over and above what I'd call excellent customer service, as did the service manager, Jonathon Freeman. The mechanic, John Russ, took me on a long test drive to thoroughly diagnose the issues my car was having. Again, excellent customer service. They were patient with me, explained what was absolutely necessary and had me in and out. True professionals. Thank you!!

The service department is the worst. I went in for recall work a while back. A week after the work…read morewas done, my alternator went out on my 24 Palisade. We were on Amelia Island so it had to be flat bedded an hour away to Jacksonville. They quickly figured out it was the alternator and said the codes showed an ongoing issue. This should have been identified when it was at the Cumming Dealership for 4 recalls. They also showed that NONE of the recalls were even done. It was not in the system. They had to call the Cumming Location to confirm what was done. I got an email from the same dealership two weeks ago for yet another recall. Set up an appointment over the phone. Showed up today only to find out the recall was already done a month ago. Instead of being apologetic, all I received was smart A.. comments from the service advisor about it not being a big deal. His smug response of...I didn't send the email about service did not settle well with me. Of course, there wasn't a manager on duty so no one even to escalate this too. Clearly see why they get so many One Star reviews. Best part about this is that I planned to go over an look at a GV70 to buy while they worked on the Palisade. In a world of slow car sales this ended up costing the dealership a sale on a vehicle.

I had a great experience in buying a new Tundra. Sarais Morillo was my sales person and she did a…read moregreat job and provided excellent customer service. Best car/truck buying experience I ever had in 70 years! Highly recommended! Great prices.

I had a very pleasant experience at Beaver Toyota purchasing my pre-owned vehicle. I was greeted as…read moresoon as I walked in. Quang Ngo was professional, kind and also personable. Didn't take long for us to test drive the vehicle I went to see. He made the process smooth and answered questions. The rest of the staff (so many faces) were nice. I went to pick up the car the next day and the energy was still the same. Quang also provided some support even after the purchase with answering questions.

Great people and wonderful to deal with, would absolutely recommend them to anyone!…read more Thanks for all the awesome service over the years and the great vehicles I've purchased from y'all!

Just bought my third vehicle from Sonny's -- excellent service, honest, fair! Sonny & Heather…read moreprovide what is hard to find -- reliable cars, SUVs, and vans! I will be back!

Amazing, friendly staff! Wonderful customer service, made my first time buying a car simple and…read moreeasy! Would recommend to everyone! Shoutout to Manuel and Alex!

Guillermo Vitale was AWESOME to deal.. Great knowledge and…read moregreat personality. He a pleasure to deal with

Lisa was very helpful in finding me a car that matched my budget. She explained everything to me…read morevery clearly since I'm a first time buyer and made our part of the process with them a breeze. Edit: so after reviewing all our paperwork we found out we paid 2k more for this car than the advertised price. We were rushed through signing before we even test drove the car. I was originally happy that I got a car but now that I take a deeper look they definitely took advantage of the situation and the fact that I needed to buy a car the same day.

Great location. Friendly and great customer service. People here are very nice ! Will be back !read more