TRACY, at Steve's Auto guided me through a rear-end collision of my beloved vintage 2002 qx4…read moreinfinity. Parts, now hard to find because of the age of the auto were found, at a reasonable price and when they arrived they turned the car around in two days-including a fantastic paint match up. Kind, courteous, competent. Hope I don't need them ever again but if do, they are the way to go! jeffkelley

I would have left less than one star for Tracy's Terror Towing but that wasn't an option. Do…read moreyourself a favor and never give your business to Steve's Auto Center. The "owner" is a vile excuse of a human who feeds off of the misfortune of others. Said owner goes out of her way to make someone's horrible day even worse. I was in a near fatal accident, no fault of my own, didn't choose to use this so-called company. I 'm not from this town and knew nothing of the services provided. Owner literally yelled at me after my car had been on their lot for 1 day (After I left the hospital in my home town and contacted the company inquiring on the next steps). Again, I'm not from Conway, nor do I live in Conway but I sure hope this is not how the natives actually treat people in general. Owner did everything in her power to make paying for my tow service and having my totaled car removed more painful than the actual 5-time roll crash itself. She most likely needs Jesus. When you show the owner the same level of respect that she has shown to you while she's hiding behind her phone, but you offer your respect more genuinely in person, she tucks her tail between her legs and hides in her office, sending others out to do her work because I guess she doesn't want to play anymore. This company requires their customers to come in person and pay for the release of their vehicle with cash so she says, (regardless if the customer lives three hours away and attempts to pay over the phone and has scheduled a pick up) when their website clearly states that Steve's accept cards. Probably because they charge $60 a day storage until you can get back to this town in person and pay with cash and be there the exact same time as the tow company removing it from Steve's trashy lot...I suppose it's a plot to make more money and much easier to pocket cash from the price gauging than it is to pocket the credit card slip, huh Trace?! For those following along, my vehicle was on this lot for less than 1 week from the time of incident and I paid $1,167. 00 in cash with the receipt clearly showing the towing fee was $200. That's suspect . If you or a loved one has been bullied by, belittled or taken advantage of by this sham of a company, contact the Arkansas State Tow Board and file a complaint. Also, reach out to the Arkansas State Police in effort to get Steve's contract revoked. Somewhere along the line Tracy became self-important and a bit too big for her britches but YOU AS A CUSTOMER DO HAVE A CHOICE what businesses your money supports. Choose not to support this atrocious scheme. Thank you for your time.

We were traveling home to Iowa when we had a tire blowout near Conway Arkansas. We called a a tow…read moreservice and they said they could get to us but not till the next day. It was 97 degrees and we were in a parking lot on the side of the road in a small town. Next we called Michael Phillips Wrecker Service and he said he could be there in 90 minutes. He was there inside of 90 minutes. Michael was polite and efficient. He took great care of our car and got us to the tire shop. If you're ever near Conway AR and need a tow, call Michael Phillips Wrecker Service! Thanks for providing great service!

I was stranded on I-40 by the Dave Ward exit with a flat tire. I couldn't get one of the lugs off…read moreand thought it needed a lug nut key. I didn't want a tow to Little Rock from there and so we ended the call. Minutes later I get a call from an employee that said he was on his way to help. Turns out that I didn't need a key, but the the threads we stripped. Mike didn't charge me anything even though I got his out of his house at 8:00 PM. I would trust these guys every single time!

I needed my Daughter's newly purchased (2011) RAV4 checked out for safety etc…read more The manager made time for me the same day with a smile The mechanic was really professional and friendly Did not try to sell me anything, just let me know the brakes were good for now and they may need attention in the future as the pads had a lot of life left and the rear rotors, while good, may need attention if they start to shudder or squeak He topped up the fluids without being asked to and checked the transmission fluid too The transfer case was an unknown but the mechanic verified it had enough fluid but the joints may need a recheck in the future as they were leaking a bit I asked what the diagnosis charge would be; and the manager waived it This is going to be my Daughter's shop from now on Just an old school honest mechanic shop with professional staff

My son and I broke down on the interstate. The manager went out of his way to help us find a tow…read moretruck that could haul our truck and pull our trailer. They allowed us to leave the trailer behind their shop while they hunted for replacement parts for the truck. The manager even used his own car to take us to a nearby hotel where we stayed until the truck was repaired. I can't say enough good things about the care we received from Total Tire and Automotive. I recommend them and give them the highest rating possible.

Chris is a lifesaver! Engine issues with our 40 foot Class A motor home; he towed us almost 1,000…read moremiles from Arkansas to Florida! Chris is very professional, trustworthy and reliable Highly recommend!

From the owner: A-State Towing & Recovery stands as a pillar of reliability and professionalism in Conway County,…read moreArkansas, and its neighboring areas. As a family-owned and locally operated towing service, we take immense pride in delivering top-notch towing and recovery services to our community. With close to a decade of industry experience, we've established ourselves as a trusted name, known for our unwavering commitment to customer satisfaction and safety. Our comprehensive range of services encompasses light, medium, and heavy-duty towing, local and long distance hauling, equipment transportation, and roadside assistance.

Dustin is very friendly and thorough! Always so polite. Thank you so much for your service.read more

AAA sent out Jim Smith Wrecker Service to assist me this evening after receiving a flat on I-40E…read morejust outside of Conway on a cross country trip. AJ literally arrived about 20 minutes or less after the dispatch request was made. It wasn't just me, but also my kids and pets, so I felt a bit stressed trying to figure out how to handle everything. Unfortunately all tire shops were closing in 5 minutes so it would require an overnight stay. AJ went above and beyond with kindness. He dropped us at a local hotel and my car at Discount Tire. (So glad this all happened only a mile away from an exit with everything needed to make this easier!) He didn't only do his job but recognized my need for someone to show they understand being human and helping them be seen when life happens. I will never forget his amazing kindness to turn a stressful situation into something so much more manageable! Thank you for making my life a little less stressful!

Rented a uhaul truck from this place. Paid for it and when we went to pick it up the store was…read moreclosed. We called the number and the man told us too bad they aren't open on Saturdays. Even though their website says they are and they collected the money. We actually had an appointment for 0900 Saturday. Very shady and unhelpful. The man on the phone was rude. Do NOT recommend.

This tow company is the rudest . My brother in law used their services I called down there I…read morethought I was loosing signal he told no sir I hung up don't know what that was about . I think the guy answering the phone was on something just my opinion. So we drive to Conway to check on everything we get to the yard and the windows are down and it's raining . No way I would ever recommend this company. If there are good reviews it's probably family members leaving them for them . I have asked around since my encounter not heard anything good yet

Worst service ever. They couldn't even identify the problem properly. They said they would come…read moreback with a fuse box and never did. They left me stranded on the side of the interstate over night and never even did anything to my truck. They are the crappiest mechanics I've ever dealt with. Plus they over charge.

Answered our call Said they were coming and never showed up…read moreand didn't answer the phone after that again Not reliable to even show up in a time of need

Amazing customer service from some guys who really know what they're doing! Well priced family…read moreowned business. Perfect towing experience with them and will be using their services moving forward!

Don't waste your time waiting on them. They said they would call me within a hour to tow my vehicle…read morefor me. 3 hours later they called me back. I had already made other arrangements.

Absolutely amazing people. Made random call, he quoted price, and they picked up car in 30 minutes…read more Driver was amazing. Was for elderly Dad, the driver put him at ease. They sent digital receipt.

I received a phone call from our daughter that she had a flat near Conway and her jack was not in…read moreher car. She was in tears and definitely was not having a good day. I told her to relax and I would get her rescued. I live in Benton so I reached out to Heart of Arkansas Towing to get her going again. They were really great people, responded very promptly, and had her happily back on the road. The price was very fair, and the people were friendly and very helpful. If I am ever in need of help on the road near Conway, I know who to call.

Got all new tire on our Jeep Wrangler, I asked on a local city website who was really good and fair…read moreand honest in town for good service lots of tire dealers and a huge majority of replies said Austin Brothers...They were right!

My family has been using Austin Brothers to service our fleet of used cars for 20 years now. They…read morehave proved themselves trustworthy over and over again.