Dustin is very friendly and thorough! Always so polite. Thank you so much for your service.

AAA sent out Jim Smith Wrecker Service to assist me this evening after receiving a flat on I-40E just outside of Conway on a cross country trip. AJ literally arrived about 20 minutes or less after the dispatch request was made. It wasn't just me, but also my kids and pets, so I felt a bit stressed trying to figure out how to handle everything. Unfortunately all tire shops were closing in 5 minutes so it would require an overnight stay. AJ went above and beyond with kindness. He dropped us at a local hotel and my car at Discount Tire. (So glad this all happened only a mile away from an exit with everything needed to make this easier!) He didn't only do his job but recognized my need for someone to show they understand being human and helping them be seen when life happens. I will never forget his amazing kindness to turn a stressful situation into something so much more manageable! Thank you for making my life a little less stressful! read more

If you had a wrecker truck with a black SUV on the flatbed portion, and towing a truck in Ash Flat at 4:55 pm on Friday 6/27, he was driving so close to my vehicle that I could only see his headlights,,, and then passed me going up a hill with the solid yellow line, almost caused a wreck head-on. He whipped back in the lane in front of me almost causing the truck he was towing to sideswipe me. He's going to kill someone with the way he's driving. I got the name of your company if the truck, but could get the entire phone number. Started with 501. read more

Mike just helped me with my flat tire. When I didn't have the lug nut key, he knew what to do and loaded up my Yukon and brought it to Crain. He knew exactly who to talk to and got me on the path to getting my tire changed out. He was kind, prompt, and professional. read more

Jim Smith Collision & Wrecker Center - Keys & Locksmiths Near Me - Conway, Arkansas

Cool trucks but the customer service side is poor. Don't remember the name of the lady in the office but she made it seem as if my presence was an inconvience to her. 1star for having cool trucks though read more

I give these folks no stars!!!! What u did to my dad and the other lady involve was wrong!!!! I know everyone has to make money but how a towing service thinks it's legal to charge 500 for a tow of less than a mile. 328.50 is way too much too FYI!!!!!! And don't blame it on the fact the state police called.......,How do you sleep at night owner? You tend to me ppl on their bad days! Be it wreck or tow for other reasons. Yet you seem to just want to make it as bad as possible for every individual. If you got returning customers maybe you wouldn't have to basically rob people smh ‍ DO NOT RECOMMEND read more

Jim Smith Collision & Wrecker Center - Keys & Locksmiths Near Me - Conway, Arkansas

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They damaged our car with their hook when they towed it. They were very unresponsive for over a week and finally just said we couldn't prove it was them instead of a previous tow even though our mechanic was there when it was dropped off and had strong evidence for why it had just happened. read more

Dustin was professional & helpful. He arrived quickly and had my tire fixed in no time. Really appreciate it! Thanks!

Jennifer in Conway was amazing! she helped me and went above and beyond! can't say enough nice things. thank you! definitely recommend Jim smith for all your towing needs read more

Amazing service at reasonable prices. One of their drivers, Chris, sacrificed one of his precious days off to haul my bus more than 400 miles back to my family in Mississippi. Everyone I spoke with was very kind. Despite the incredibly long distance, it took less than a day to arrange once I got in contact with them. read more

DO NOT GET YOUR CAR OR WHATEVER YOU HAVE TOWED FROM JIM SMITH. They like to call their customers liars and defend their messed up drivers when it comes to a mistake. I got my truck towed with a WHOLE different issue but when I got my truck back the transmission was not working. I've talked to several other tow truck companies and EVERYONE has claimed the only reason that can happen is from a TOW TRUCK and especially if it was not properly put on right. I've called several times trying to talk to the owner because it is not fair at all that I have to pay 2k out of my pocket for something I DID NOT DO. They didn't even want to work with me or assure me I'd be taken care of. I paid a big amount for my truck to be towed from Conway to Fort Smith so yes I'm UPSET and yet they still treat their customers this way. AGAIN DONT GET YOUR VEHICLE TOWED WITH JIM SMITH AUTO COLLUSION. read more

When my car broke down on Route 40 on a cross country trip, my Subaru representative sent Jim Smith Wrecker service. The driver, Tiny, was very kind and professional. I was feeling pretty anxious but he put me at ease and reassured me. He took me to a nice, new local hotel where I was able to manage service to my car and for the rest of my trip home to the East Coast. I was able to reach the owner by phone early the next morning and arrange for him to drop my car at the dealership. What a relief to be treated so well by strangers who don't know me. Thanks Tiny and Sam, the owner. read more

If I could give a negative rating for Jim Smith Towing, I would. They towed my car near Christmas, and were promptly unavailable for the next four days. However, because my car was on their lot, I was still charged a beautiful large fee for holding my car that I didn't want towed in the first place. By the next day that they were open, I had racked up $290 worth of fees. They also don't pull parts, so if I left the car there, I would already be in the hole by $20. Brand new alternator, car still runs, but please keep my running vehicle, and let me pay you to keep it! These people are literally Hitler. Worst. Service. Ever. read more

I locked my keys in my car during a visit to the Conway, AR area, during Thanksgiving vacation. My Lock Shop was the first locksmith service that pulled up, when I googled one, so I called them. The locksmith showed up when he said he would, very professional, and unlocked my car in under a minute! This relieved a lot of stress that I had originally had after locking my keys in my car. Affordable pricing! read more