We hired Pro Asphalt and Concrete to do a job a month ago. It was a bad experience from the start. The owner Dan rarely shows up when he is suppose to, and almost impossible to get him to return your call(not exaggerating). Unfortunately, that's the best part of the experience.
The job is still not complete. Turns out he never laid a grade on the concrete to see if what he proposed to fix our drainage problem was going to work. IT DOESN'T WORK! On top of that, what asphalt he did put down, 3/4 of it is coming up. When I asked him why its coming up, his response was "that since we rushed him (remember he wouldn't show up and return calls after starting a portion of it) that he had to use cold asphalt and it didn't take". Another words, trying to make it our fault that he used asphalt that apparently was not at the correct temperature. No accountability.
I have given him every opportunity to do what he was originally hired to do and fix our drainage problem or refund the initial payment we made to him up front. He never showed back up, returned my calls, nor refunded our money. Feeling as though, we had no other choice, we sent him an email stating that if he was not going to do the right thing than we would have no choice left but to write bad reviews and take him to court. Finally, we did get a response. Unfortunately, not a response that one would hope to get from a reasonable business owner trying to do the right thing. Instead he threatened to counter sue. I just don't even had words for that response to a customer service issue from a business owner. Horrible!
After doing a little research during this total debacle, turns out, that he use to do business under the name of American Asphalt and Concrete here in Conroe. I wish I would have seen all the horrible reviews that people left under the name of his other business, before hiring him. I can see why he changed names. The name might of changed, but the same horrible service and workmanship lives on under Pro Asphalt and Concrete. read more
