A Vehicle That Matched the Listing My experience with Car Lux Inc. was very positive. The vehicle…read morewas exactly as described online, clean inside and out, and the staff made the process simple.

What an absolute waste of my time today. They dont deserve 1 star. I was assaulted by an employee…read morehere because I walked out of the door while they were trying to run a scam on me. Yesterday I requested these parasites give buyer's order and I never received it. That's when I should have walked out. Yesterday, hours upon hours of my time was wasted because they were trying to pressure me into accepting financing from them. My own fault for letting these crooks waste my time yesterday. And my own fault for coming back the second day to let them waste my time some more. For those who dont know or too lazy to Google it: A buyer's order is an official, itemized document from a car dealership that outlines the exact agreed-upon terms, pricing, and vehicle details before a car purchase is finalized. Car salesmen often resist giving out a buyer's order because it allows you to leave, shop their price at competing dealerships, or secure cheaper outside financing from your own bank or credit union. A legal buyer's order forces them to tie every single dollar to a legitimate, accountable line item. Without it, they could treat your wallet like a moving target and tack on hidden fees and other charges like they just tried to pull on me today. Absolutely disgusting. I came in with my own financing from my employer's credit union. My credit union approved me for $19,604. Today, Car Lux tried to get me to pay $2400 for some made up fees when I have still never received a buyer's order. They showed me a print out of a DEALER MANAGEMENT SYSTEM PORTAL showing the price of the car. The manager straight up lied to my face and told me that printout of that portal was a buyer's order. Are you kidding me???? These people prey on naive people and they literally BANK on people being stupid enough to fall for their BS; your inability to think critically makes them money. I asked again for a buyer's order, and the employee Ken disappeared for what seemed to be almost 10 mins, only to come back with what I didnt ask for. He handed me a RETAIL INSTALLMENT SALE CONTRACT. That is NOT a buyer's order!!! I have wasted precious hours of my life dealing with these delinquents just to get a car!! I have been at this place since 12:00 pm!! When I received the retail installment sale contract, I prepared to leave. On my way out the door I said "I know you people wont make a commission off of me if I use 100% of my financing, which is why you are trying to charge me fees you just made up when I haven't received a buyer's order". I walked out the door and across the lot to leave the premises, and a car salesman I havent had any contact with yesterday or today prior to this ordeal popped out of nowhere and assaulted me trying to snatch the retail installment contract papers out of my hand!! He said the papers were his. Um excuse me these papers have MY information on them!! There is nothing confidential about you on any of these papers!! There is a review on Car Lux's Google review with someone saying this place tacked on the optional AMO to increase their sister's loan. This exactly the same BS they tried to pull on me. They asked me to pay the $2,400 loan increase. They also pressured that person's sister to use the full amount of her pre approved loan. That is exactly what the manager here tried to do to me by using my credit union's 125% bank limit as an excuse to max out my loan for their own profit. I was approved for $19,604 and they tried to increase the loan to $22,0004!!! And tried to pressure me into paying them the $2400 out of pocket to drive the car off the lot. What a bunch of disgusting lowlife subhumans. I will be sure to sue this place for assault!

This was my second vehicle purchase from Airport Marina Honda. Overall, I would say their lease…read moredeals are fairly competitive, although I haven't found the purchase deals to be quite as attractive. What made this experience stand out was the staff. My salesperson, Fulton, was excellent from start to finish. He was professional, knowledgeable, and easy to work with throughout the process. Carlos in Finance was also very pleasant and helpful. The real highlight of my visit, however, was Danny, who finalized all of my paperwork. Purchasing a vehicle can be a long and sometimes stressful process, but Danny's personality completely changed the experience. He was welcoming, funny, personable, and kept me laughing throughout the transaction. We quickly built rapport, and his positive attitude made the 4.5-hour process much more enjoyable. His customer service skills are outstanding, and he is a tremendous asset to Airport Marina Honda. My one area for improvement is the customer waiting experience. When customers are making a major financial commitment and spending several hours at the dealership, it would be nice to have some basic refreshments available. Even something as simple as bottled water or a popcorn machine would go a long way. Sitting in the dealership for over four hours during 90-degree summer weather with nothing offered was disappointing. That said, the excellent service provided by Fulton, Carlos, and especially Danny made the experience a positive one. Danny's charisma, humor, and professionalism truly turned what could have been a frustrating wait into an enjoyable experience.

do not use them even with costco auto dealer program. put a different zip code for a different…read moredealership. they still play the same games as people in the past have commented on yelp: car is not on their list of approved costco discounts, car fell off their list of approved costco discounts so you cant get the discount, absurd mark ups on dealer installed items. if you do use them ask for costco master price list immediately or just walk. costco reps confirmed they are required to show you at the time of meeting with a sales person. they play games and do not show you the agreed upon costco discount so you have no clue if they are being honest about their discount or not. how costco hasn't removed them when the same issues since 2018 have not been resolved is beyond me. they force you to do dealer adds even on cars in transit. they are extremely slow to respond once they get you in. they were so fast and helpful when you put your request in to costco but once it came down to discussing the deal, thats where everything fell apart. unwilling to move on dealer adds, try to double dip on dealer installed items and will try to charge you extra for labor even though their price list says "installed price". high pressure sales tactics to try to play into your fomo. they the embodiment of why people hate dealerships and why people want direct to buy from manufacturers. EDIT: Spoke with Brian the GM and he did apologize for the experience. He was extremely friendly but unfortunately what is done is done. If we are in the market again for a car, I will try to contact Brian to give their dealer another chance. Will increase to 2 stars from 1 as he was very open to criticism and understood why we were upset with the whole situation.

The three stars is simply for the manager at this location. His name is TJ and seems like he is a…read moremicromanager. I took off a star simply for his practices. Our family has purchased quite a few cars from CarMax over the past few years across different SoCal locations and have always put a good chunk of money as a down payment. However, this is our first time purchasing from this one and the manager despite us having a cashiers check (like we have provided at other locations) still wanted to look at our online banking info through our phone "for verification". I let him know that we have bought cars from other CarMax over the past few years using a cashier's check in the same amount and have never had our privacy invaded. He doubled down saying it's policy which was a lie because the other stores never had to do that. Also cashiers checks are different from regular checks because it's guaranteed funds from the bank! It seems like this guy just wants to be involved with every sale. We would have avoided this location altogether but the associate who helped us was really nice and the car we bought was exactly what we were looking for. Just come to this location with caution because you may feel distrusted from their manager despite being a long time customer.

Even though we ended up not buying a car there (we decided to purchase a new car), we appreciated…read morethe no pressure and honest approach offered by their sales representative. I'm so used to having a "manager" come out with high pressure "got to buy it now before someone else gets." Not the case here. We were actually ready to buy but their appraiser for our used vehicle wasn't available. So they held the vehicle for 4 days, nothing to sign and no obligation. This was a big plus for me. Nothing negative about the experience. Had our vehicle been appraised we almost certainly would have driven away with the car we chose. Given our experience there I recommend this business.

I called and made an appointment with Jaheim today. He's…read moreamazing! He checks all the boxes. Professional, knowledgeable, helpful and sold me an awesome truck. He answered all of my questions, gave me options, and kept informed on the process. And, I drove away in an awesome truck! Highly recommend! Ask for Jaheim and Daniel Medina

A classic bait and switch at Chevrolet of Culver City, this place was very deceitful with me . We…read morecommunicated for a week about a used car that was "available" to come see. When I finally did, the floor manager, who went by Blake on the phone and Daniel in person with me, said "the car did not pass its final inspection as of 15 minute ago." Daniel / Blake came to me and said, "Do you want the good news or bad news?" The good news being that they could offer me was a similar car for $2,000 more. The deception at Chevrolet of Culver City started with Jonathan on the phone but it was mostly Daniel / Blake. He told me the car was ready for me to drive the day before I went in and again the day of. When I came in, Daniel/Blake said it was his GM, "Nick," that pulled the car back at the last second and I could speak to him. Instead, Daniel/Blake sat me with someone else who tried to pitch me for the same more expensive car too, just at a discount. Their own finance guy was surprised to hear the story of what got to the dealership that day and what proceeded after the car was suddenly no longer available. Just an awful visit at Chevrolet of Culver City, a dealership that seemed proud to be deceitful.

I had an excellent experience working with Bill, my salesperson. He went above and beyond to help…read moreme get into the vehicle I'd been wanting and made the whole transition smooth and stress-free. Everything was exactly as promoted on Facebook Marketplace no surprises. I'd give him 10 stars if I could, and I highly recommend working with him!

I wish I would have seen these reviews before I went to this dealership…read more THIS DEALERSHIP INTERACTION WAS ALL WITHIN 20 MINUTES AND I WAS NEVER OFFERED TO TEST DRIVE, NOR DID I GET TO SEE THE CAR: I was texting with what I later found out was a program, walked in and the guy at the front was completely rude about my last name (I have two last names and gave him both) "Which one is it?". I was directed to a desk where a sales woman named Chi came to greet me. Chi was completely professional and I was instantly relieved by her professionalism after my walk in experience. Chi steps away and brings a print out with the cost of the car, "add-ons", "fees", taxes, etc. I expect a dealership to offer me add-ons so I was prepared for that. I was NOT expecting the add-on's not to be listed with more than a cost of an additional $7000, plus $895 for another fee. Nothing was line itemed and the cost provided to me was more than $47,000 for a car I was expecting to pay $35,000 plus taxes and registration fees. At $47,000 I could purchase brand new Tesla Model Y *Look at Tesla's official website*. Under current California consumer protection principles and regulations like the Consumer Legal Remedies Act (CLRA), dealers must disclose that these products are optional. They cannot be presented as mandatory requirements to complete the purchase or secure financing. I declined and she needed speak with a manager. A guy comes out, does not introduce himself, does not sit, does not shake my hand, explains the "add-ons" without explaining what they are. I say "I do not want any add-ons. Just the car.", he talks again and I can see he's getting annoyed. I say "Are you saying that I cannot buy this Tesla without these add on's?" and he says "Yes!". I stand up, shake Chi's hand and thank her for her professionalism and say "Well this is not the dealership for me.", he says "Great!!" walks away and then I walk out. No "Junk" Fees: Charging for "valueless" add-ons--such as oil change packages for electric vehicles--is a prohibited practice. Bait-and-Switch Prohibitions: If a dealership advertises a vehicle at a specific price, they cannot later force you to pay for "mandatory" add-ons that were not disclosed in the original advertised price. This is considered deceptive advertising. Explicit Disclosure: Dealers are required to provide a written document (often under California Civil Code §2982) that itemizes the price of any products or services you are purchasing. You must give your clear consent for these items. I was a guaranteed sale. I walked in with $20,000 down payment and a $40,000 check from my credit union. I left angry but thankful for (1) I was only there for 20 minutes and (2) Chi's professionalism. I purchased a used Tesla the next morning from Tesla Norwalk (Wonderful experience!). DO NOT GO TO LA CITY.

Called, appointment made to view car, sold car This is a…read moreGreat Company!! Easy from start to finish. Randy was the buyer, honest, straightforward and no BS. Explained everything clearly so there was no confusion on my part( which there usually is). He is very accommodating and very willing to work with clients! I had a couple requests and Randy quickly addressed them and it was a done deal Such an easy process and such a nice person to work with. Thank you again Randy.

Needed quick removal of a car. Called on a Sunday afternoon and came out same day. Great service…read moreand made it really easy. Definitely recommend.

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

I got my car here in the beginning of October, it was such a nice and easy experience! Mike was…read morevery throughout and helpful, definitely recommend if you are looking for a car !