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Prize Candle

1.2 (45 reviews)
ModerateCandle Stores
Closed 9:00 am - 5:00 pm

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Prize Candles - two of four broken.

My daughter had sent me a Prize Candle a couple months ago. I really like it so I ordered four of them as gifts on December 9th. They were on sale and with shipping ($12.99) the total came to $44.99. I received confirmation of my order, but no tracking information followed. I sent an email requesting shipping info, but did not receive a reply. Finally I received a shipping email on Dec. 22, saying my order would arrive on Dec. 24th, which would be in time for Christmas. The order arrived and the box was in good condition, but the sound of broken glass was unmistakable. Inside two of the candles on the bottom were broken. They were not packed in separate gift boxes like the one I received and only a small piece of foam separated the top candles from the bottom. Prize Candle's website is down and emails to them come back: "Delivery to the following recipient has been delayed." and "Technical details of temporary failure: The recipient server did not accept our requests to connect." I'm not holding my breath that this will be resolved. A lovely concept poorly executed.

Candle broke during shipping, packaging was very poor
Julia H.

What happened to this company? I have ordered from them in the past with no problems but I am extremely disappointed and frustrated with my most recent order. I ordered four candles and three bath bombs and athey arrived in the timely manner, however, one of the candles was broken due to extremely poor packaging and three of the candles were missing boxes that the candles are supposed to come which give instructions. I like these boxes because they make the candle a better gift and then I don't have to explain to the person I'm giving the candle to what they have to do. I have called the customer service phone number several times now in the last week and it says that the number is disconnected. I have also emailed the company with pictures of the broken candle and the missing boxes explaining what happened and asking for a resolution and I have not heard back from them at all. I will be filing a complaint with the Better Business Bureau. I don't think I will order from them again and I'm very disappointed because I have been so happy with their candles in the past.

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3 years ago

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9 years ago

I will not buy from them again...slow shipping,no packing to keep candles safe, just a rip-off...BEWARE!

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Review Highlights - Prize Candle

Despite not receiving a shipping email or any responses to my inquiries about order status, I actually did receive my order.

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