This is by far the worst customer service oriented company I've ever dealt with.
I had a confirmation for an airport transfer from my home to the airport at 4:30 AM on a Saturday morning. The driver never showed up. We were trying to call nobody answered the phone because it's 430 in the morning. There is no emergency line or call forwarding at that hour of the day. So we were left on our own to figure out what to do. We wound up driving ourselves to the airport like mad people in hopes we would still be able to catch our flight. We parked in the closest parking garage, went to security and made it to our gate just as the flight was boarding. It was terribly stressful. When we got to our destination I tried calling and was told that it was just better to email them and somebody will get back to me. I was trying to speak with someone but soon found out they don't answer their own phones. They have an answering service. So you can never directly call the company and talk to someone. They hide behind their email. When I finally did get a reply via email, I was told that I didn't have a confirmation that I only had a request in for a ride. I promptly forwarded him a copy of my confirmation. Upon receiving that I didn't get an apology instead the next excuse was there was a problem with their software and that was generated in error. I asked them to simply reimburse me for my parking expenses and all will be well. He agreed to make that right if I would provide to him all of my flight information the parking ticket and the final receipt. That seemed fairly reasonable to me. However he wanted to see that so that he could calculate how much time I actually had at the airport and if there would've been time for me to park in a less expensive parking garage. Insinuation of me being a liar and trying to make money was laughable. He went on and on saying he would make it right and then he offered me a $60 credit with the company for the next time I needed an airport transfer. Again laughable as if I would ever use them again. He then offered $80 for my troubles based on his calculations of what I should've spent on parking. He was so insulting and attempted to intimidate me. This is a poor run business making poor business decisions. Had they just made this right like they said they would this would've been a much easier deal on them and me. As of today I have still seen zero dollars from private sedan Inc. read more
