I was extremely thrilled to have this business open in the area closer than Orlando. Unfortunately…read moreit closed before I could visit, heart broken. I only drink High Alkaline water and must go back to Winn Dixie gallon jugs!

Paul came out to our home and fixed our nasty well water. He was very professional and even came…read moreback to retest the system after install. He really cared about our family's needs. J. Collins Yulee, Fl

Brandon, the technician, softener and reverse osmosis water filters today. He made sure we…read moreunderstood how everything worked and encouraged us to contact had any problems or service!

My water is NEVER delivered as scheduled. Some kind of delivery problem will arise, and then they…read morewill just move my delivery to THE NEXT MONTH. I am supposed to be getting water delivery every 2 weeks, but for whatever reason it keeps getting changed to monthly. In the last 2 years I have owned my store, this has happened countless times.

This company has had the worst customer service of any company I've dealt with since moving to…read moreJacksonville. I've had a rental cooler for 2.5 years since my husband is often deployed and we live on the 2nd floor of an apartment so carrying jugs of water up with 2 toddlers feels pretty impossible. In the last 2 weeks, they have brought my order 2 days late, had me wait on a phone line for over an hour to speak with a human, double booked my order then charged me for it AFTER 2 DIFFERENT ASSOCIATES CONFIRMED THE 2ND ORDER WOULD NOT BE COMING, ignored 5 different email requests due to the chat being down and now they are responding to emails from 6 days ago. I want to cancel my service and now that I'm trying to cancel, they are refusing to respond as well. This is the worst value for the price you pay for services. They also said I could not keep my cooler after renting for over 2.5 years and paying more than $80 extra from what it's worth. DO NOT BOOK WITH PRIMO BRANDS!

Very disorganized company. Impossible to cancel service. They delivered to some other house.read more

they are the worst when u stop water delivery they still deliver then charge u any way the drivers…read moredon't know how to knock they just leave on ur door and the kicker they don't tell u when u cancel they charge you 50 dollars any other time I need a supervisor it's quick today they can't find one. go with who ever but not this company!!!!!!

I have been a residential customer for about 4 years, and have been very pleased with their service…read moreand flexibility. This truly is a family business. I appreciate that when I call, I get the same one or two people on the line - they don't know me but it's nice to have a little familiarity. One thing I really appreciate about their service is that when orders sometimes go off schedule (though MY fault - say there's a holiday, or I'm traveling, or I messed up and missed the truck), they do make an effort to work with you and meet your needs. This morning for example, just like most weeks during Covid, my mental calendar was off. I completely forgot to leave out my many empty bottles, but it was important they be counted in this particular bill, just because of roommates coming/leaving. The error was mine, but when I realized I had erred, I called in, and the man answering the line arranged for the driver to come back for my bottles, even though I'd offered to drive out and bring them to him. I prefer to use family companies and small business whenever possible purely for economic reasons (support small business! Monopolies are not good for the middle or lower class!). Anymore, I rarely anticipate that companies will make efforts to work with you, and meet your needs even when they're off schedule. I really appreciate that McCullough is a family business that treats me like a human instead of anonymous caller #395735B, and after 4 years have nothing but good things to say about their operation (especially now that they have paperless statements!)

From the owner: Great water with or without water…read more The water treatment experts at McCullough Water Service in Ocala, FL offer water solutions and bottled water delivery throughout the communities of North Central Florida. We are a family owned, local business that has been in the water business since the year 1975. We take pride in providing effective water treatment services to residential as well as commercial clients. We are also known for our highly efficient water distribution and delivery services.

The worst water delivery company and customer service socks too they keep skipping the delivery and…read morecustomers service don't care don't pick them. Second month with no delivery. Customer service wasn't any help either.

The worse water service I have ever encountered. The sad part of all of this is that the…read morecompetition is just as bad!! The water is scheduled to be delivered and the empties picked up and it never happens. Two weeks have passed without my delivery and the water bottles on piling up outside my condo door. This is my first review since I have given them opportunities to correct this horrible service and it continues to be the same. In the last 3 deliveries I had water bottles that were also leaking and I didn't receive any credit. I had water all over my kitchen floor and had to empty two 5 gallon bottles into containers. They continue to charge my credit card BUT NO WATER SERVICE!!! What ever happened to good customer service. Not even a phone call letting up know that we are not getting the delivery. Once I find an appropriate replacement I am GONE!!!!!!!!!!!!!!!!!!!!

Extremely nice. punctual. Gave me honest opinion. Did not replace water softener but did do…read morerepairs. Good people to do business with. Thank you Adam.

Affordable Water installed a water softener at our house. Everything went great and service tech…read moreanswered all questions completely. I would recommend this company to anyone.