James Watkins was referred by a coworker and did not disappoint…read more He charged NO FEE to inspect and quote me on the project, unlikely many competitors. He communicated well. He scheduled me in under a week and had the system to and running in around 2 hours. He ran through the instructions and system details with me. He also followed up the next day to make sure all went well and there were no leaks or issues. Highly recommend.

here today gone tomorrow , follow up service or additional work they aren't always reliable from…read moreour experience last year. dont recommend them

We had an issue with our septic being clogged. Called a company they came out and could not locate…read moretank, then called Duck Duck and got a same day appointment, it was later in the afternoon, so we were happy they could still come that day. Alberto stayed very late to ensure us some temporary relief to make it to the next day. Came back the next morning, not only did they fix the clog- but they also actually located our septic and drain, which 2 other companies had failed to do! Great job and great service!

Clogged sink and Aaron bass was the tech. He came in and the sink was unclogged in a short amount…read moreof time and did not make a mess. And what mess was done, he cleaned up. Good company to work with. I'll call them in the future with other plumbing problems.

This has been our go to plumber since we moved here. The staff is always super friendly and all, I…read moremean all of the service technicians are absolutely amazing. They answer all of your questions and listen actively to your concerns. They handled the installing of my automatic chicken waterers and now my life is so much easier. I opted for the concierge plan where if I have an emergency they will come save day to fix the problem, and with lack there of or overflowing-water can be a problem. I have no issues with the pricing as most of the companies charge the same type of hourly rate. Mr. Norman lives in our neighborhood so it's like having extra plumbing security.

you never want to have to call a plumber but when you do you'd be fortunate to get Mitch from Bert…read moreNorman Plumbin. He handled our issues at our home in the historic district both competently and efficientl. Thank you again Mitch!

Scott reached out to me to make this right after the missed appointment. We spoke and they had my…read morephone number wrong in their database which is why I never received a call. We updated this number and they sent out a plumber on a Sunday (sorry to the tech who had to come out, but we very much appreciated it) to remedy the issue. We appreciate the prompt fix very much.

Rude and arrogant plumber boss , called me a dick for not wanting to provide my cell phone number ,…read morebecause I only provided my landline number. The job was completed on time.

Very good service. Went above and beyond to resolve the issues. Recommend service at reasonable…read morecost.

Al works fast and is very well priced! Was great working with him. I have not had such a good…read moreexperience with services in a long time.

Crazy Ted is not so crazy...but he is very good at what he does! He and his crew rebuilt a…read morebathroom wall and installed a very heavy glass block window...it looks great! Top notch workmanship! He and his crew were very respectful and Ted communicated every aspect of project to me and my wife!

From the owner: satisfaction guaranteedread more

Had a back up on a Saturday and called Brian. He was out within an hour and advised us our best…read moreoptions. Very professional and courteous guy. We agreed on a fix and he was able to get us taken care of even out in the rain. Highly recommend and will be using him again for any of our plumbing needs! Thanks!

My garbage disposal was not working so I called on call plumbing. I had purchased a new one from…read morethem in October 2024 and they installed it. They said they would come and look at it. They went out of their way at 8pm and fixed it. Bryan and Buddy were great. i highly recommend them. The best part is that they didn't charge me a dime. They said it was under warranty. This was January 6th 2026.

Totally hooked did an awesome job replacing the pipes in my bathroom sink and now they will begin…read moredoing liner in the sewer lines. Their prices are very competitive and service is outstanding.

Had a water heater replaced and 4 angle stops. Techs were friendly and did a basic job. They put…read morethe shut off valve in backward so couldn't operate the valve because it would crash into electrical box. Instead of replacing the valve or even switching the handle they simply bent it upwards to avoid crashing into the electrical. It's functional but requires far more force to close due to lack of leverage, it's more a knob now than a handle. Overall OK, the service was fast and priced in the middle of other quotes.

Our toilets, showers, and tubs were backed up and this was on a Sunday. After I called I got a call…read morefrom the company who explained the process and that someone was working in our area and it could be up to 2 hours. I okayed that and got a text message 5-10 minutes later and replied Yes to accept the service. Then I got another text about 15 minutes later from the Service Technician saying he will be here in about an hour. After that text he arrived about 20 minutes later introduced himself and I showed him the problem. His name is Mr. Galu - I hope I spelled it correctly. My first impression was he is friendly, clean-cut, professional, courteous, competent, and wearing a mask. He went to the front of the house to look at the round pipe above the ground and saw bush roots around it. He cut the bush and roots, okay by me and I helped, and then got an electric "snake" to go down the pipe and reversed it out. This cleared out everything blocking the pipe and all was back to normal again. He asked if we had a dog and if we bathe the dog in the tub which we do. He saw a lot of dog hair and most likely was the problem after 12 years of baths. More good news! He recommended Roto-Rooter Preventative Pipe Shield Maintenance Treatment - 1 Gallon - good for at least 64 treatments and will last a year. I definitely want something like this. He had some with him and had it added to the invoice. He explained and showed me how to mix it with water, when and how to do. It is only once a month. The next day I purchased a screen to place over the tub opening to keep any dog hair from going down the drain again. I am completely satisfied and highly recommend Roto-Rooter and especially our Service Technician Mr. Galu as he is the best and would like to give him Special Thanks And Recognition (STAR) - Thank you.

the technicians were pleasant enough; however, the quote for our requested plumbing work was 66%…read morehigher than the professionals we went with!