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Pristine Plumbing Inc

4.6 (1.4k reviews)
Open Open 24 hours
Updated over 3 months ago

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Response time

10 minutes

Response rate

100%

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Services - Pristine Plumbing Inc

Bathtub installation

Bathtub repair

Drain installation

27 More Services

Drain repair

Faucet installation

Faucet repair

Garbage disposal installation

Garbage disposal repair

Gas line installation

Gas line repair

Hot water recirculation pump installation

Hot water recirculation pump repair

Hydro-jetting

Plumbing inspection

Plumbing installation or replacement

Plumbing repair

Sewer installation

Sewer repair

Shower installation

Shower repair

Sink installation

Sink repair

Sump pump installation

Sump pump repair

Toilet installation

Toilet repair

Water heater installation

Water heater repair

Water pipe installation

Water pipe repair

Pristine Plumbing Inc Photos

Recommended Reviews - Pristine Plumbing Inc

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Reviews With Photos

Backed up shower
Jeffrey M.

Wow--this was a doozy! We had used Pristine previously, but this time around it was a disaster. We needed the valve replaced so we could get our new fridge installed. Kevin, the technician, came out and did the work. Price seemed incredibly high at almost $850, but I trusted it (and I just needed it done). He was here for less than an hour and when he was about to leave, there was still a crazy hole due to where he cut the drywall. He wouldn't complete the job, told me he wasn't trained for it, and then told me he should have said at the start he wouldn't repair the drywall. When I talked with his boss, Dwayne, I was told Kevin should have told me he wouldn't repair the drywall and he is not trained for that. Dwayne then said he'd get someone to repair the drywall at 9 AM the next day--that we would be the first appointment. My wife rearranged her work schedule and despite a number of attempts to follow-up to see where the guy was, Dwayne never answered my texts. Ultimately someone showed just after 12 PM. I texted Dwayne to let him know, and he continued not to acknowledge my communication. Yikes! To make it all worse, when we woke up this AM, the toilet was backing up into the shower. This hadn't happened, and the only coincidence is that Kevin had been playing with the water line the day before when changing the valve. The lack of transparency and communication would be obvious to anyone. Such an incredible disappointment! Still waiting for Dwayne to reach back out to me to share how he's going to make this right.

Van D.

I came home one night to a sink leak in my bathroom and put out Yelp inquires based on the situation, and attached a few photos. Pristine Plumbing was one of the first companies to reply with the earliest possible on site assessment. Their initial visit is at NO COST, which is much appreciated. Amanda Yelp messaged me back with some questions and was able to help me with scheduling the appointment. I was given a time frame for arrival. The business also sent me a text with the technician's name and that they were on their way on the day of the appointment. Daniel B. was the certified technician dispatched to do the assessment. He was wearing the Pristine Plumbing uniform with his name on it. It was very reassuring that it was the correct person to let into my home. Daniel was super polite and I appreciated that he brought shoe covers to put on when coming into the house. Daniel was very professional and thorough with his inspection. He found the leak... however there seems to be damage to the wall, floors, and vanity. Yikes! These tiny leaks are so troubling cause they go by unnoticeable. Following the appointment he sends me a job description regarding the situation and also an invoice for the sink faucet. Given how the damage is beyond just the faucet, we have to proceed with a provider who is able to work through all the fixes and able to work with the landlord's insurance. Nevertheless I am very grateful for Pristine Plumbing's support on a short notice and will definitely think of them in the future.

Harrassing Emails

They are overpriced, trying to sell you what you don't need, and have missed something. I could not be present, so I was trusting them to give me an honest evaluation. They are slow to respond and use a call center, so you may get a different agent every time you call their main line, which can add to the frustration. I had an urgent need, and I needed to get it fixed right away. The plumber came out (they were late for their scheduled appointment). Told me what was wrong and quoted me the price. I thought the price was high, but because of the urgency, I had to fix it. They fixed the problem, but the next day it came up again. They came out and found another issue, which they should have found in the first place. They say the job will cost more. Plus, they are trying to refer you to a partnered restoration company for additional business. Both companies are aggressive in trying to get their money and more business. I got three texts within minutes and two emails in less than four hours, harassing me to pay. Please see the photos. By the way, I paid within 24 hours. The restoration company kept on trying to contact me for more business. I contacted my general contractor, and he said he could have remodeled my entire bathroom, from A to Z, for a third of the cost of the first job. There is nothing pristine about this company. ***Update**** Even though there were issues with my project, Pristine does care about your experience and tries to make it better. We agree on a solution that satisfies both of us. I want to thank them for reaching out to me and for trying to rectify the problem.

Date of Estimate received for reference
Devin H.

Paid for leak detection and spoke to Eddie on 2/10 and received an estimate on 2/11. Called with questions on 2/11 and haven't heard back from them since. Eddie said they would have to get the walls tested before starting work but he knew just the company so we called them. Still no response from Eddie and not only has a Restoration guy that he recommended showed up but the guy after that person to actually test the wall. During this time I called and got ahold of Amanda. She gave me her personal number to text and I'm getting radio silence from her as well. It's been 11 days since we called them and we've paid nearly $900 between their leak detection and the test they insisted on and despite tests coming back negative for the area they'd be working on I still haven't gotten so much as a voicemail or text response and the leak hasn't been fixed. Not only does it feel like we're being ghosted but the Restoration and abatement guy he recommended from another company suggested we shouldn't go through insurance only to send us a $5000 estimate to remove less than a panel of drywall. This isn't including Pristine's actual fix. I dont usually make reviews because I understand everyone has busy lives but after spending nearly $1000 and speaking to a handful of people without getting so much as a "No" kind of forced the issue.

This hose bib replacement cost $800.

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4 months ago

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7 months ago

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6 months ago

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3 months ago

They replaced my heater. They were on time, accommodative and fair. Overall, good experience.

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1 year ago

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Pristine Plumbing Inc Reviews in Other Languages

Ask the Community - Pristine Plumbing Inc

Can they install water conditioners?

I believe they can. I know that install whole house water filtration systems and water descalers.

How much is cost to install a corner shower?

The owner replied that the initial request was to deal with all the problems of water leakage, and we also looked for other companies to quote, and finally chose you, and also sent an email to clarify that all the problems and repairs should be… Read more

View All 7 Questions

Review Highlights - Pristine Plumbing Inc

As always, thanks to Richard Cadogan, owner, for being a good businessman and having such a great business!!

Mentioned in 111 reviews

Read more highlights

VIP Sewer & Drain Services - Jorge Martinez, Certified Perma-Liner Installer.

VIP Sewer & Drain Services

(486 reviews)

I initially thought I was dealing with a simple blockage because of some strange noises coming from…read morethe toilet, but it turned out to be a much bigger issue. The inside of the piping was corroded and needed to be repaired. From the moment Sean and his team came out, they were professional, honest, and easy to work with. They took the time to explain exactly what was happening and even used a camera to show me the condition of the pipes, which made everything very clear. There was no vague explanations, just straightforward information and transparency. Sean was wonderful throughout the entire process. He kept me informed every step of the way and made sure everything was handled properly. Jorge and his teammate came out to resurface the pipe, and another technician completed the epoxy lining. They later sent me a video of the finished work, and the difference was night and day. It was a significant investment, but it was absolutely necessary, and I'm glad I chose this company. They also stand behind their work with a 10-year warranty on the epoxy and a 2-year warranty if anything gets stuck, which gave me a lot of confidence. This company genuinely operates with integrity. I never felt pressured or taken advantage of, which is rare compared to some of the larger plumbing companies out there.....not naming names *Mike Diamond* Anyways, if you're dealing with plumbing issues and want it done right the first time, I highly recommend them. They are great!

I have a new favorite plumbing service! Save this company to your YELP account…read more Their tech just left. What a Great guy! Old school and awesome and friendly. I like Buddy! Company had great communication and follow through. They kept me up to date on time and arrival. They were here on time as scheduled. And No service charge to come out! Tech confirmed the leak in my garage was from my neighbor and he has a slab leak that is leaking into my garage. They saved me the cost of hiring a leak detection company. Thank you VIP!

Efficient Plumbing - Friendly and knowledgeable plumbers are apart of our team here at Efficient Plumbing.

Efficient Plumbing

(508 reviews)

Our 15 year old water heater started leaking and I called our go to plumbing company that we have…read morebeen using for many years now. Thank you Efficient plumbing yet again for your service and timely installation. When we called my husband scheduled the plumbers Steve and Hector to come out the following day. They had a look at my water heater and determined it needed to be replaced. We had been wanting to get a new tankless water heater for quite some time but my husband wanted to wait until we were in need of replacing our current hot water heater tank. Steve gave us a quote for replacing our current 75 gallon water heater with a tankless Navien model that would go in our garage in the same place as our old water heater. The price was fair and we agreed to go with the work. Later that morning Efficient Plumbing ordered our tankless water heater, delivered it, removed our old water heater and installed the new tankless water heater for us. They did an amazing job with all the necessary modifications to make the conversion from tank to tankless and we were thrilled with the end result. We now have endless hot water that we once never had. Efficient Plumbing has once again came to our rescue when we have been in need of a plumber! They are the best plumbers and I will continue working with them on any future projects or improvements that we may need.

A few weeks ago we woke up to find a bubble in our dining room ceiling from water that had been…read morefilling up while we were asleep! This is any homeowners nightmare and I called Efficient Plumbing right away. We have used them for many years and sadly this wasn't our first water leak. Evelin answered the phone and walked me through on how to shut the water off to the house immediately to stop the water damage. Hector came out within the hour and got to work diagnosing our issue. He is knowledgeable and very experienced and we always feel like we are in good hands. Our ceiling was opened and it turned out to be a copper pin hole leak on the water line in the ceiling above the dining room that feeds our master bathroom. Hector skillfully repaired the water leak and also advised us to consider a whole house repipe since this was not our first leak. They gave us their estimate the same day for the whole house repipe and even offered to credit the repairs made with Hector towards the repipe which was a big help. We decided to move forward and had them repipe our whole house the following week. They got it done in one day and everything went great! A few days later the drywall was patched up and we were all done! There are many many plumbers in our area but after years of consistent quality workmanship and customer service, I only use and trust Efficient Plumbing.

Emergency Response Plumbers

Emergency Response Plumbers

(435 reviews)

I've been meaning to share my review, and after our third experience with Christian and crew, I…read morecan't delay any longer! We have owned our home for over 30 years and have had multiple plumbers providing service ranging from clogged sinks to major pipe leaks. Of all the multiple plumbers and plumbing companies we've experienced, hands down, Emergency Response Plumbers have exceeded them all. They are everything you want when seeking a plumber -- professionalism, competence, cleanliness, courtesy, customer care, and fair pricing. It's dirty work, but they always show up with a friendly smile and a great attitude. Christian has always taken good care of us, whether it was a ceiling pipe repair or hydro jetting. He's also talked me through a drain repair, via phone! I cannot be happier with ERP, they consistently deliver quality service we can count on. Give them a try and you will see why!

Just wanted to write a review of the great work, professionalism, and customer service regarding my…read moreexperience using Emergency Response Plumbers. Chris responded to a call over the weekend in the early hours of Sunday morning, I think it was about 3 a.m. There was a burst pipe that my oldest child notified me of. I woke up and turned off the water immediately. I looked for a plumbing company that would respond at that hour, as most companies were closed. I found Emergency Response Plumbers via Yelp. I called and had Chris answer the phone. We talked for about 20 minutes while Chris walked me through doing some minor assessment myself. He gave me the option of either himself or another technician coming to the property with an emergency visit fee or waiting until the next business day. In a household of five, with one being a three year old, I just needed the repairs done immediately and running water working as soon as possible. With multiple people now waking up and needing to use the bathrooms and no running water... I didn't see waiting as a viable option. Also, washing the three-year-old's hands has become as frequent as breathing. The kid is always getting into something. This was an immediate emergency. Chris came out, assessed the situation, and completed the repairs himself. All while answering my million questions regarding what he viewed from within the walls (the house is a little older, and I just thought since the walls were open, why not). He also walked me through all the repairs he was completing. Overall, it was great work, great service, and great patience. I ask a lot of questions trying to understand things. These guys are thorough professionals. Thank you, Emergency Response Plumbers.

Orange County Drains & Sewer Services - Fully equipped vans

Orange County Drains & Sewer Services

(137 reviews)

This is the second time I've used Orange County Drains, and both times it's been for pretty major…read morework. I honestly wish I could give more than five stars. This is my 2nd job done with them and the 2nd time I have had major work done. This time they installed what was basically the plumbing for a brand new bathroom, including a sewer line and drain install--and they completed it in one day, which is phenomenal for the scope of work (this included breaking concrete and the repair. They did it with the utmost care and diligence, and they checked (very) important details along the way so everything fit and functioned exactly the way it needed to. Huge shoutout to Moe, Izzy, and Jay--they absolutely kicked ass!! They communicated clearly, incredibly respectfully and they showed up prepared, work clean, and operate like a truly solid team. I especially want to call out Izzy for his knowledge and problem-solving. He did thoughtful, focused and quick troubleshooting around placement and fit, explained options clearly, and made sure the plan was right before moving forward. He is a truly skilled individual. I also want to recognize Bryan, who was diligent about walking the job, collaboration regarding my options and accommodating my schedule. I've hired multiple plumbers over the years, and I've never had a crew this professional from start to finish--from Bryan, who provided the estimate and details with a real understanding of what I needed, to the owner, Sean, who stands 100% behind the work and stays engaged and did outstanding work along with Moe on my previous jobs. The level of workmanship, communication, professionalism, skill, trustworthiness, respect, knowledge, customer service and follow-through is outstanding. This was a word-of-mouth referral, but I felt I needed to leave a review because I know how hard it can be to find good, solid work. If you're looking for a plumbing team you can trust for bigger jobs and smaller jobs, don't hesitate to call Orange County Drains. They are awesome!!

The pricing is fair. Not the cheapest but not the most expensive either. Just a good fair price…read more Izzy and Jay did a fantastic job. They went above and beyond to clean out my plugged up deck drainage system and the entire rest of that part of the yard drain system, all the way to the street. There were so many roots but they got them all out, even when it meant getting down and pulling out roots by brute strength. When they were finished they cleaned everything up and didnt leave a spec of mess. I would give them 6 stars but the ratings only go to 5. They will definitely be my go to again if I have any drain or sewer problems.

Pristine Plumbing Inc - plumbing - Updated May 2026

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