I have to start this review by stating I normally only write positive reviews for deserving people and businesses and would not normally leave a poor review which could adversely affect a business which potentially was simply having an off day. This is not the case with Jeff Kunkle and Pristine Home Exteriors. This needs to be shared in hopes of preventing others from making the same mistake.
I hired Jeff Kunkle and Pristine Home Exteriors in April 2024 to address a leaking roof and water damage on the front of my house. Work began in May and continued for months. Although the work itself was sloppy on the finishes- "Pristine" is an incredible misnomer!- and Jeff often did not respond to calls or show up when he said he would, for the most part, the work was being completed and the leaks had stopped.
This began to change when the invoices were mostly paid. When that happened, calls/texts were left unanswered and days on-site became few and far between.
What's more troubling is the issue with the windows. I was told I needed new windows, at a cost of over $7,000 for both the windows and installation. Initially, I was informed that the windows would take 10 weeks to arrive, which seemed odd but not concerning at the time. After the wait,I was told the windows had arrived in the wrong color and could not be painted without voiding the warranty. Then, the story changed again: I was told the windows were never actually ordered, and that an employee of Jeff's had left town with the money. The inconsistencies in these stories grew more unbelievable over time. Furthermore, it turns out that the windows were never even necessary, and Jeff now admits he owes me a refund for this, which I'm sure I'll never see.
We were left without repayment, an unfinished front of house, and unfinished roof ledge and owed money for the windows which never arrived.
I have similarly left feedback with the Better Business Bureau and will pursue small claims court to recover my losses.
Please stay far away from Jeff Kunkle, Pristine Home Exteriors or whatever business is subsequently spun up when this one is bankrupted. read more