This is the 4th or 5th time I've hired Pristine Flooring Restoration and just like every other time, I am so happy with the service that they offer. I booked a carpet cleaning for moving out of our house a couple months in advance and Ray called a couple days before our cleaning date to confirm the time he'd be arriving. I really appreciated the communication and professionalism. Our carpets look great and the quote was exactly what was charged. Thank you so much! read more

I am so happy with Ray at Pristine Flooring. We moved into our home almost a year ago and I always noticed our tiles/grout looking dirty, stained, and the grout blackish. It always grossed me out to know we were living in other peoples dirt. So here I am, days before the Christmas Holiday, and fed up with the filth I see. I messaged Ray on yelp and to my surprise we were able to get a same-night appointment!! Ray was nothing short of professional. Reasonable pricing and amazing results. I know I didnt take the best before pictures, but you can definitely see the difference. Thank you Ray, I appreciate all that you did!! Check them out, you wont be disappointed. read more

See all

Ray was a no-show for a scheduled appt. Didn't even give me the courtesy of a phone call to let me know. When I finally did reach him two days later, he claims his truck broke down. When I asked why he didn't even call me to let me know. He really didn't have a good answer. read more

I have used Pristine for many years now. After an unfortunate time with a sick animal, I really thought that this may not go well. It was a real mess! However, because of the enzymes spot spray, which begins to remove stains immediately, and the excellent care that Ray takes to do a comprehensive job, I am amazed! Professional, conscientious and caring execution of the desired results, I can't recommend this company more. I am so happy after being cooped up on my house for over 4 months now, I am so delighted that my carpets are clean and sanitary! Thank you Pristine! And they do windows too! read more

I had a great experience with Ray he was very patient with all My time changes. But best of all he did a fantastic job with my tile And carpets would highly recommend read more

Pristine did a beautiful job cleaning our carpets. We have used them for other cleaning but first time with carpet. Highly recommend them for all restoration and cleaning needs whether it is grout or carpet. Highly professional and great customer service too!! read more

Pristine Flooring Restoration - Great job once again but this time on our bedroom carpet! Highly recommend them. Carpets are beautiful once again. Great customer service !! - Carpet Cleaning Near Me

We needed our sofa cleaned as soon as possible and Pristine Flooring was able to squeeze us in at the end of their day. Really appreciated their flexibility and kindness! read more

I have used Pristine twice and each time I have been very happy with the quality of service. Ray pays attention to trouble spots and goes above and beyond. Highly recommended without any hesitation. read more

First time using Pristine Flooring and I am impressed. Ray was early and very professional. Everything looks wonderful. Highly recommend and will definitely be using them again! read more

I did a yelp search for carpet/tile cleaners near me. I found out is a family owned and operated business , which I love. They scheduled my service immediately and were prompt , professional and clean. Ray was kind and definately knew what he was doing. Thanks so much! I have already passed your number on twice! read more

Amazing. I got a specific time (9:00 a.m.) when scheduling. Ray called to tell me he would be there by 9:00 a.m. the day of service. This has NEVER happened with other carpet cleaning places. It is always "somewhere between x and x" and then the day of I have to track people down. Ray did a great job on my horribly stained carpets and my futon looks and feels new. This is a family owned company and it shows. Thank you for such amazing service. read more

First off, let me say that I am extremely impressed. I called and spoke with someone right away, got a quote over the phone, and scheduled the carpet cleaning appointment for the following day. I made the appointment for a buyer client of mine (I am a local Realtor) to surprise them with clean carpets for their new home. My buyers bought the home as a fixer and they knew the carpets were bad from the showing/inspections, but I wanted the final walk through to be a nice surprise. With that said, those carpets were nasty... like "never been cleaned before but 3 dogs lived there" nasty. Pristine came and confirmed that they needed to use the deepest cleaning equipment they have and it would cost a little more than a normal "freshen up" carpet cleaning. I wanted those carpets as clean as possible for my first-time home buyers, and boy did Pristine deliver!! The carpets look fantastic and my buyers were so excited to have clean carpets and one less thing on their moving To Do List! Thank you SO much Pristine for the excellent service!! I will definitely be recommending you to anyone needing quality carpet/tile home cleaning services!! read more

We have a rental and after the tenant moved out we thought about cleaning the bedroom carpets and stairs ourselves with our Hoover. We decided that they were so soiled that we should have them professionally cleaned. I came here to YELP and read such great reviews about Pristine Tile and Carpet Cleaning that we decided to give them a try. We called to set up an appointment and from the very get go the service was amazing!! This husband and wife team are true professionals!! Ray came out on Friday evening and was in and out within an hour!!! We had 2 large bedrooms and 12 steps. The carpet came out looking like new!! We highly recommend this company and will definitely use them in any of our future needs! If you are looking to get your carpets cleaned; LOOK NO FURTHER!! A +++++++++++ read more

I never thought I would be excited about writing a review for carpet cleaning service..but here it is. I have a rental house in Elk Grove and really needed someone who's reliable to get the job right the next day. I called several places, and Pristine Tile and Carpet Cleaning was the only one that can accommedate my last minute schedule with reasonable price. They were honest, courteous, prompt, and most importantly get the job done right. And since I live in the Bay Area, they were able to take my payments over the phone. I'll definately call and use them again for my furture carpet cleaning needs. Thanks for working late into the evening to accommedate our schedule! read more

I can't tell you how much anxiety I felt anytime I found a new "accident" spot on the carpet from one of my two small dogs. I called to get an estimate after seeing an advertisement on Craigslist and the receptionist was beyond accommodating! She set me up with an appointment the same day! Ray showed up around 6:15 and despite (what I assume was) a super long day, he was in the best mood and was so incredibly generous! We needed some serious odor eliminator and whole house carpet cleaning because our bissel just wasn't doing the job. He stayed until about 8 deep cleaning the carpets and they look brand new!!! I highly recommend this company to anyone who is looking for any type of carpet cleaning!! I am thoroughly impressed! Thanks so much Ray!!! read more

They cleaned our whole house. We had some spots from our dog and the previous owners cats. There was an area in our hallway that smelled of cat urine which they removed and now the smell is gone. The owner showed up on time and cleaned our carpets quickly and efficiently. Really not much else to say. For a few hundred they cleaned our place and got it back to what we wanted it to be. read more

Did a great Job at a fair price. Took time to answer any questions. Ray was very nice and polite. I would give him a chance if you are looking to get your house cleaned. Thank you again for great carpet cleaning I will use you again. read more

Absolutely thrilled. Ray cleaned all my rooms and I could not believe how good my over ten year carpets looked. I found Ray to be very conscientious, He took the time to remove some very difficult stains, he tied up my curtains to make sure they did not get wet, and made sure my furniture was not damaged. He even removed a couple of stains from my sofa, without charging me extra. I will definitely be using them again, and I strongly recommend them to others. read more

Cleaned the whole house. Had couple spots that we left dirty was told they would come back but never did. Therefore not the full 5 stars, but the house was cleaned pretty good. read more

I am not one to write reviews- good or bad. Mom and Dad bought new carpet 15 months ago, then dad became very ill. He had been living on a hospital bed in their living room the last months. Something LEAKED. Stained. Mom had tried to clean the carpets. nothing. care giver tried cleaning. nothing. Dad died may 28th after a year long illness. The very next morning I arrived to get the house clean, remove the bed etc. we were expecting a ton of people in the following days. I called Pristine and they came the next day. The carpet was damaged. Ray was able to splice in a new piece of carpet where the carpet was stained/damaged. I was blown away to see that you could not tell- looks amazing. professional. Thank you Ray. you may not know it but you saved the day- when it was really important to us. read more

As good as it gets! SAME day service.....Attention to detail .....Attention to detail ......Attention to detail ! I will only use this company for all my carpet and tile cleaning. Skilled and professional read more

I found this company on Thumbtack. I was given a fair quote and they did same day service for my move out. Ray was professional and asked specific questions about a couple of the stains so he knew how to treat it. The pet odor was gone after one cleaning!!! Pre treating was included for whole apartment and the only extra was for the pet stain. Would use again. read more

While they may provide quality service, the type of people Ray and Ana are is less than admirable. They do not pay their bills, they destroyed the home they rented and left the landlord with absorbent late utility bills. read more

Stellar service and quality. Ray was here early and couldn't have been more kind or meticulous. Will definitely work with Pristine in the future. read more

Excellent service and job on our shower and floor grout! We couldn't be happier and will definitely call them again when we need this kind of service. Our shower is river rock and slate is on the floors. We were told by many services it couldn't be done but Pristine had not a doubt knew exactly how to clean our grout. Professional service and got to us quickly to get the job done!!! Highly recommend this company 5 stars!!! read more

Pristine Flooring Restoration - Shower floor and walls tip top cleaned! - Carpet Cleaning Near Me

Ray just left and we are amazed at what a great job he did on our carpets as well as my in laws . We would highly recommend Ray to anyone looking to have their carpet or tile or hardwood floors cleaned! He is very personable and very professional in his work. We couldn't be happier! read more

Raymond did a fantastic job on our over-sized microfiber arm chairs at a reasonable price. We'd had the chairs for over 8 years and never had them cleaned. That, plus some cat spraying/urine, presented quite a challenge. No problem for Raymond! The chairs are gorgeous once again. Prices are extremely reasonable -- less than expected. You won't be disappointed with his service. We'll certainly hire him again. read more

Ray did an awesome job on cleaning my couch; he actually did the back, sides, bottom and both sides of the cushions. When my sister has her couches done, they will only clean the top of the cushion. Having children my four year old couch was looking years past it's age. He took his time and was able to get every stain out, plus he was able to get me in with little notice. My couch looks brand new again. read more

Just turned down another company because a big difference in quotes over the phone vs. onsite (Please, I did not say "false advertising" or "bait and swtich", just devil in the details. I assumed (and "making an ass out of u and me") if I, or any customer, want to clean 4 bedrooms, living room, family room & dining room, why would the hallway & bathrooms, and stairs, if any, be skipped? Really?). Still fumming because we took couple days to move things around - lots of clutter - and prepared for this expected cleaning - and not getting done. Then looking again at reviews of lots carpet cleaning companies, all have 5 star ratings. Whom to pick?! Pristine advertises "$179 for whole house". That differentiated them & caught my attention. I called, not expecting to pay $179 to clean my house, of course, but more. Thank you Anna for taking my still quite irritated voice (not at you, but at my just finished expereience) and gave me a "firm" quote, after I gave as much detail as I possibly could (like mentioning this is a 2,600 sq ft house!). Ray came and did an excellent job. I would highly recommend them. read more

I called and needed same day carpet cleaning for my daughter's shop. They were able to squeeze me in which I really appreciated. Ray showed up right on time and was extremely professional and nice. He did a great job on the carpets, he was able to get the tough stains out. I highly recommend Pristine Tile and Carpet Cleaning for your home and business needs. I will be calling them in the near future to clean my home carpets. read more

I purchased a deal through Groupon for the tile and grout cleaning. First off, the phone number via Groupon was "incorrect" so for days I called a number that lead to a voicemail for Pristine with no call back. After finally googling the number I reached another voicemail that did end up with a call back from a woman who set the appointment for me the following Monday. I provided my address and all my info during that call (I live in Elk Grove). On the day of the scheduled appointment just an hour before they were supposed to arrive, the woman calls me back to tell me that they won't be coming because Elk Grove is too far for them. The Groupon and their website both clearly state that they DO service Elk Grove, and if it was too far couldn't she have told me that when I set the appointment and provided my address?? Whole situation was a complete joke. read more

Awesome job Ray! Will be using u and ur company again in the future! Thanks for allowing me to use the groupon offer even though it was sold out! U guys rock! read more

I chose Pristine because of the Yelp reviews and I am so glad that I did! I cannot say enough about the excellent quality and service I received from Pristine Tile and Carpet Cleaning. Anna and Ray were both extremely professional, easy to work with, and went out of their way to help us with the home we moved into. I highly recommend them and will be a repeat customer! read more

Ray came out to our house on short notice and cleaned all of our carpeted rooms and a staircase. Everything looks great and we are ecstatic to have such clean carpets. read more

Absolutely LOVE this place. Ray did an awesome job at my mortgage office and went out of his way to make sure everything was the way I liked it. He came at a time most convenient for me even though it was at the end of a long day. Wonderful service that I will continue to use for years to come. read more

We had an emergency with the recent rains and Ray came and literally saved the day. He calls when he says he will, and we couldn't be happier with the work he did. Definitely will be calling again, hopefully not under emergency conditions. We were quoted a fair price, and they stuck to it. No add-ons, hidden charges, or the like. read more

Carpet cleaning is average, Carpet high traffic area, edge and corner not cleaned well. .