Horrible dry-cleaning "service". Bottom-line: don't leave ANYTHING here if you want it back well done and on time. I dropped off a simple button down blouse, intending to wear it for a very important presentation. They told me I could pick it up the evening prior to my big day but when I arrived, no shirt! It was another 4 full days before a clerk from the store called to say they had it available for pickup. There is a premium ($7/blouse) to get clothing dry cleaned, which is acceptable for quality and timely service. This service was hardly timely and I asked them to address their service fee given how late this item had been returned. They refused to acknowledge the poor service and my request. Additionally, I was charged $3 for a button repair I did not ask for which was definitely not missing at the time I handed them my blouse. Ten dollars and change later, I feel like I've been ripped off. Dry cleaning should be a really simple transaction, especially if its really simple clothes. Any service business should base their pricing on the value-added quality of their service. Also, they should address their customers concerns if they don't want to loose their business - they've definitely lost mine. read more

I've been working with shoe repair specialists for a minimum 25 years, having my favorite 2 located in Arizona, I was out of luck in NJ. So I stepped into this princeton shop thinking that they would be the most professional service ever! Unfortunately it turned out to be the worst shoe repair I had ever seen! I should have known by the clerks attitude. I needed the heel tips replaced on a pair of strappy, prada high heels; and asked Caroline how long it would take. She told me it would be 1 day, however the shop would be closed for a week due to the 4th of July Holiday. I decided to get it done since I was there; immediately regretting it as she entered my information into the system, because she began acting very bothered and aloof, curt as hell too. After asking me what was to be repaired, I said the tips need to be replace. She rudely shot back "the heel" to which I replied, "not the heel, just the tips", when she shot back another "the heel" and I kindly said "not the heel, just the tips please" this went on with her saying "the heel" a minimum of 3 times; all the while both I and the lady (whom I assumed was the owner; who was standing a few feet away, in total earshot) looked on in horror. The owner finally came over to the register, after the 3rd time I repeated myself, giving Caroline a weird look, before peering into the computer to show her which code to use. When the owner came closer to the counter, I pulled at both heels on the pradas, showing them both, that the heels and soles were entirely intact, except for the heel tips. I pulled at both shoes, on both sides of both shoes. If it hadn't been for that, what happened next wouldn't have been a big deal. But the fact that I showed them both "up close" that the shoes were in perfect condition, sans the heel tips; I was in absolute horror after picking them up. After I giddily paid for them, I pulled them from the bag to examine the tips, only to find 6 metal taps hammered into one of the heels. Not only that, but the sole had been separated from the bottom of the shoe. A space and glue, were all you could see, in the place where a once perfect seam lived. I showed them to the counter helper and she acted as if she knew what had happened, as she was in the background when I initially dropped them off, hearing everything as well. She also acted very aloof, however a bit nicer. She said I would have to speak with the owner, so I left the pradas and awaited a call. The shoe repairman, who picks up the shoes and repairs them offsite, called me to say that he had glued and nailed my pradas, because the heel was so delicate. I explained that the heel was perfectly intact and he said it arrived damaged. So that left me to wonder...what happened to my shoes before the repairman picked them up? Fast forward to today, August 21, 2014, the day I picked my shoes up for the second time. Caroline happened to be working the front counter again and was a bit more courteous this time, and nervous. She hurriedly brought me my shoes, and when she walked away I couldn't help but notice how big her foot was. I began to wonder if she tried to wear my shoes out of spite? The only way the sole could have been separated as it was, was if someone with a big foot had tried to walk in them; because without the heel tip they were very wobbly. I would never recommend this place to anyone who needed a dollar store pair of socks washed, dry cleaned or even folded; and I definitely won't recommend Pristine Fine Dry Cleaners to anyone, for any shoe repair, prada or nada either. read more

Having recently moved to the area, I was looking for a new place for alterations, and this was close to work. I dropped off a pair of dress pants to be hemmed in May. The first disappointment was that it was going to take over a week to hem a pair of pants. However, I was already there and figured I could wait. I then picked the pants up and wore them 3-4 times over the next month. A month later, I looked down to see that the hem on one of the legs had fallen. As I had spent $18 to have this one pair of pants hemmed a month before, I assumed that I would just bring them back to be fixed. When I went in, I explained the situation to the woman at the register, and she replied that I would have to pay again as it had been a month since the original alteration. I have had all of my dress pants hemmed, and I can't remember ever having the hem drop out at all, but particularly after only a month. After some back and forth, the woman agreed not to charge for the repair of the poor tailoring job, and I was told that I would have to wait another 8 days to pick them up. She also asked me if I would like them to be cleaned, to which I said no thank you. When I came back to pick them up, the same woman brought out the pants and said that I owed them $8.50 for the dry cleaning. When I said that I hadn't wanted to have them cleaned, she told me that they were all stained (which they were not) and that they "legally" had to clean them. I told her that since I had only brought them in because the alterations that they had done needed to be repaired and did not ask or need for them to be cleaned, that I would not be paying for anything. The woman at the register eventually agreed not to charge me, but I left feeling like they were basically trying to come up with a way to charge me for having to repair their poor tailoring job. It's unfortunate because they are so close to work, but this being my worst experience with a dry cleaner ever, I wouldn't recommend it and wouldn't choose to return in the future. read more

This place is pretty awful. I was wary but I went anyway because I only needed a little cleaning/hemming and there's no other option nearby. First I came in with two pants to be hemmed. The pants were new with tags/extra buttons and I told them twice to leave everything else as is, don't press them, just hem the bottoms and leave the rest be. The guy said he'd make a note of it but I came back and the tags and extra buttons had been removed (I can't tell if they'd also been pressed). I then asked the woman at the counter about the buttons and she said she'd call back later to let me know. I received no call. The hem job was average at best, especially for $14 per pants. I went back for a minor repair and asked them to please call me when my stuff was ready. They said they'd make a note of it and call me. More than a week later and no one bothered to call. I went it and my stuff was ready. This place is awful. Avoid it if you can. read more

I just moved to Princeton from the South, so in fairness, I'm still getting accustomed to the higher cost of living in the Northeast. However, I had 7 pieces dry cleaned (4 every day dresses, 2 blouses, and a pair of shorts), and the total came to $70-- this was WITH the 20% new customer discount, meaning it would've cost $84 for 7 small pieces. Needless to say, I will be taking my business elsewhere, because this surely cannot be the going rate for dry cleaning. read more

I did not go to Pristine for Dry Cleaning, but for the tailor. The tailor is a nice lady, but her workmanship is average, at best...Combine that with steep pricing. I had work done on the waist and seat, and a hem (which is admittedly lot of work), and I was charged $39/pants!!! That's entirely too much for very average worksmanship. The tailor also has limited hours (10AM-2PM), which is fine, except your clothes are apparently only ready for pickup after 5pm on the scheduled day. So, if you want to try them on, the tailor is not there for you to show her if something is off or needs further adjustment. It was an annoying process having to constantly ask them to have the pants ready earlier in the day and them struggling to do so, as if I was asking for a big favor. Lastly, they have a 20% off coupon on their website for first time customers that appears to apply to all their services, only for them to tell you they don't apply to the tailoring once you try to use it. Clearly, this was a first and last experience for me. read more

This is a fantastic cleaner and also has a great alteration team. I love it. Best in town

Terrific cleaning and alteration. I was impressed by how responsive Olga, the seamstress was. She even took my dress and blouse home to work on in order to ensure they were done on time. Excellent work. They're pleasant and helpful and called me when the order was ready, without my asking they do so. The cleaning service is great and follow my special instructions to a T. I'm not sure why others here were so unhappy. I've never had anything be good experiences. Recommended. read more

Speedy and friendly service, as always. Thanks! I've mostly used the laundry and dry cleaning services, and the results have always been good. The staff has always been courteous and professional, and helpful with any questions I've had. read more

This place is wonderful! They were super knowledgeable about how to remove the blueberry stain from my orange dress. I thought the dress was a goner but they removed the stain and I now have my dress back and in action as part of my wardrobe! read more

Horrible horrible shoe service. I brought my shoes there to have lifts replaced on high heels, which is a very simple repair. When I went to pick them up later, they actually returned them to me with one heel that had a space between the heel and the lift. I asked that a manager or owner call me, instead the clerk calls me and explains that the heels are level, which is not at all what the problem was?? Very strange, and very disappointing service, and the fact that they would even think that it is ok to return my shoes to me with a space between the lift and the heel is unprofessional for the cobbler and the owner of Pristine... read more

They have gone through an ownership change and gone bad to worse. They also raised the rate but if you took 5 items old rate would apply. if I just dropped a 2 piece suit, a jacket and a shirt. The jacket had a hood which she removed it from the main body so that she can charge for two pieces. BUT the cunning woman considered my suit which was really 2 pieces as one! She did that so that I didnt get the old rate. They are dishonest! They wont see my business again. read more

I took three items for repair, two clothing articles which needed minor repairs and a pair of shoes that needed to be resoled. The shirt and shoes came back on time a week and a day later - I picked them up and the clerk informed me that the dress was not ready yet, after looking through all of the racks for it for quite some time. I paid for my items and returned two days later. Upon returning, I expected my dress would be ready as it had been a week and a half since I had dropped it off, quite a long time for a simple hem which had unfortunately fallen out. The clerk could not find the dress. While I was willing to forgive the fact that they said they had split the order and the dress would come in later, the fact that they had no idea where my dress was on the second occasion was troublesome. The clerk said it was probably at the location where items are pressed a few blocks away and asked me if I wanted him to call. (Yes, of course I want to know where my dress is!) After another 10 minutes of waiting he said they had located it and it would be in later in the day. Now Friday, (I dropped everything off Monday the previous week!) I finally was able to pick up my dress. Exhausted from the four trips I made to drop off and pick up these very minor repairs I asked the clerk to not charge me the $12 for the new hem for the dress because of the amount of time I had wasted coming in two extra times and waiting around for ten minutes each time. He refused, saying he is happy to give 50% off the price but since they have "20,000 items of clothing coming through each day, things get misplaced and it's not their fault." I find this hard to believe, as Princeton is small and their shop is likely not able to accommodate 20,000 items of clothing. Also, I am a dissatisfied customer at this point and while it is not a large amount of money, their concern over my business is not so great as to forego their $6. I am willing to pay decent money for good quality repairs but I am very frustrated with how disorganized Pristine seems to be. I do not have the time or energy to devote four trips for a very minor task which should be Pristine's responsibility to complete on time and make my experience as effortless as possible. Instead I wasted more than an hour in transit, worry over my potentially lost dress, and the 15 minutes it took me to write this silly Yelp review so that other customers can either take their business elsewhere if they don't want the concern of multiple trips and hopefully, hopefully, Pristine can improve their efficiency and customer service. read more

They deserve zero stars. I stopped in there a while back and asked if they can launder and press my tuxedo shirt . They said absolutely and made me feel comfortable. When I dropped off the shirt last week I specifically asked for heavy starch as I did not want the collar or cuffs to wilt in humidity. The woman at the front desk clearly understood me and even the ticket she handed me stated what I asked for...most importantly heavy starched collar and French cuffs. I picked it up today only to find that no starch was added the shirt looked wrinkled . I complained to the same woman at the front desk and she seemed to not even acknowledge my complaint or care about my complaint. So I was so upset that I paid the full $10 for zero satisfaction and walked out of the store. I let her know that this was a complete waste of my time and money . I subsequently took it to another establishment who immediately knew what I wanted understood how it should be pressed and the amount of starch to be added , knowing that it's a Tuxedo shirt.. read more

What a professional experience! I am new to town and found Pristine tucked away on Spring St. The staff was helpful and informative. Having used a dry cleaner in Chicago for many years, I had pretty high expectations. My blouses were pressed perfectly, stains removed and smelled very fresh. I chose them because they use all green processes. I will be back to give the tailor a try, the staff told me she had a shop in NYC and works for them now. read more