This is the worst company to have your car detail. Let me make sure I tell you so this doesn't happen to anyone. Let's start with a company that looks promising when you see their reviews and their pictures. Started me making a phone call since I see them around my neighborhood often in a particular house. I got the delux package as I wanted I high end service to be done to my wife's car. The package is $155 this includes Wax sealant, shampoo of carpet, detail your seats bla bla bla.... so as I'm at work my wifes calls me and tells me look at your phone of the pictures I sent you, Not only she had 20 pictures of the car of stain in the outside and inside, the car had dirty spots, I dont know where the shampoo was done in the carpet but my wife had to vacuum the car over and re clean the stain in the interior. To make it worst I had my brother in law cars get done as well as he paid $55 I dont couldn't tell the difference between his car and mine, mind you I paid $100 more.
So I left work came home to finish the $155 job my self. Why pay for a service if you have to do it your self? Well here is the kicker I wouldn't be sooo mad if when I called and send them the 15pictures they would've done something about it. All the said was I'm so sorry we will go do your car again, at this point I said no thank you just give me my money back so I can take it somewhere else and get the inside stains off. The lady how happen to be in the middle of this, said I'll call my boss and have him call you back, which he did call offering the same samething, again I expressed my anger and said I want my money back as well as my brother in law. Well the so called manager said I'll call you back...I'm still waiting for the call, perhaps this will be the 3rd day ignoring my calls.
But it's ok I'm gonna make sure this report gets to the right people so we dont have another person go thru the same issue.
If you have a unhappy costumer that's calls you with 20 pictures sent to you, do the Right thing..... dont sit there and think that you will get away. Be responsible, have honesty. I know loosing a potential weekly costumer dosen't mean anything but this is not for me is for the next person who try's your service reads this and knows how poorly you operate. read more