Update: The response from the owner is odd and appears to shift the blame/responsibility to me (the customer) for today's appointment not taking place.
To reiterate:
1. This business was closed more than an hour after it was supposed to be opened.
2. I had an appointment. Why would a responsible business begin handling personal matters before verifying the day's schedule? Why would a business that is supposed to be open all more than a half hour to go by with even checking for new customers?! Again, I arrived at 8:43 and departed at 9:20!
3. I called SIX TIMES! When someone finally answered (and didn't hang up on me) more than an hour later, there was no offer of consideration to salvage the appointment. No, " Hey ...sorry you drove all the way here for an appointment and I IGNORED you because I was too busy cleaning my car. How about I throw in a discount for your inconvenience?"
Instead, I got..."if your number wasn't made private it would have gone differently."
No, I think this morning was for the best. Now, I can ensure my money goes to a business that is willing to demonstrate it values my business...even if that means I pay a bit more. For me, great customer service is a top priority.
I won't respond to any further comments from this business. Buyers...beware!
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I reached out to this business by phone on last Sunday to request a quote for removal and replacement of the tint on my back window. I was quoted approximately $130.
Because I wanted a more definitive quote, I drove to the business on Friday and was quoted $130 for the standard tint and $180 for ceramic. I scheduled and appointment for today (Sunday) at 9am to have the ceramic tinting done.
When I arrived at 8:43am, the first thing I noticed was that the lights were off. Given that the business claims to be open from 8am-5pm seven days a week, I found it odd. However, the closer it got to 9am without anyone coming to the door the more anxious I became. I got out of my car and knocked on the door TWICE before 9am with no answer.
So, I began calling the number on the door. The first time, the phone was answered by a male who said "Hello" but who did not respond nor confirm when I asked if I had reached the business in question. The person then hung up and did not answer any of my follow-up calls. I also made several attempts calling secondary number that was printed on a sheet of paper and taped to the door. Again, no answer. At 9:12, I made a final attempt and left a voicemail sharing that I was currently at the business waiting for my scheduled appointment. I said I would wait 5 more minutes. Instead, I waited 8 and left at 9:20am.
At 10am, I decided to call again to see if someone would answer. I didn't want to provide a negative review if there was a valid reason for the business not being open and ready to provide service.
The phone was answered after a few rings and person provided a pretty insincere 'apology' and shared that he was 'in the back cleaning my car'. That was it. No genuine apology. No reasonable explanation. Just a cavalier and ambivalent attitude regarding the loss of business and poor customer service experience provided. Unfortunately, I wouldn't recommend this business. Today, they have truly earned this 1-star review. read more