Not at all accurate when they tell you how long service will take - it's always much longer. Then, when they run long and forget you because of a paperwork error - there's NO apology. Bad customer service. read more

A great place to be robbed. The service was below that of pig's excrement on white linen. Their inability to help the customer while being extremely rude is an accomplishment that must have taken years to master or they might have given their staff lessons in counter etiquette upon hiring. Beneath the veneer of services, lies the sneering contempt for the very customers they supposedly serve. They don't even honor the warranty they sell. In short, less than honorable, I am far from impressed. read more

I would rate with less than one star if possible. Buying a car with this dealership has been one of the most stressful and disappointing experience. the first Sienna minivan we bought had some issues and we had to ask for an exchang. After a couple of days of phone calls and waisted time they accepted to exchange the car but they didn't want to get the color that we have picked and we end up getting a car that we didn't want at the beginning because of the combination of the colors. The next day after we got the new car it broke down and had to call the dealer to send someone to fix it. luckily they only have to replace the battery but I still had to spend about three and a half hours going to the dealer that day right after church with my family. Amar Rana who is the general manager was a really bad problem solver, he said he would call and he wouldn't do it. We were going to go South Carolina on vacation on that Saturday the car broke down but it was a good thing that we didn't trust the car and we decided not to go, otherwise it would have been worst. After all, the general manager Amar Rana promised me he would try to do something to compensate for my time and all the trouble but after that promise he never called or take my phone calls or return my voicemails. They also promised to send my license plates through FedEx and they never did, my provisional licence plates expire today July 5 2015 and when I called a couple days ago they told me that they have them at the dealer and I have to go and pick them up. One more thing, I was very strongly asked almost forced by the sales person to give them a perfect rate. He actually asked me to check on my emails while I was there exchanging the car and since the survey email was already in my Inbox he asked me to do it right there and told me where to check. very unprofessional. I really hope that you stay away from this dealership read more

I called to make an appointment for recalls and a few other service issues. I called three times. One time I left a message and the next time I couldn't get anyone to answer. On the third time I finally talked to someone. They took all my information and said a manger would call me. No one ever called. I ended up going to Toyota of Stafford. Very professional with good customer service. read more

My experience so far at the Priority Toyota Springfield has been nothing but positive. Surprisingly and most importantly, I find the cost to be very reasonable. I was expecting to pay more for both of my visits but ended up paying a little less. read more

BEWARE WHEN THE SALES MANAGER EMAIL YOU. THEY WILL WASTE YOUR TIME BECAUSE THEY WONT HONOR THEIR PRICES EVEN AFTER THEY MADE THE MISTAKE ON THEIR END. All they can do is have two arms up and apologize. Apologizing won't get me the price I agreed on via email, and I've never felt so deceived. I could have stayed home and watched Netflix with a cup of wine instead of waiting around just for them to tell me "no, sorry- he made a mistake. I am not going to honor that price". So upsetting. read more

Buying a car is often a dreadful experience because you spend hours at the dealership, etc. But having totaled my car I was in need of a car in a time crunch. I will say I had an outstanding experience buying a car from this dealership, salesmen aren't too pushy, Ricardo Grant is a former manager and is an AMAZING sales guy; he got me the exact car I wanted, in the price range I wanted, without holding me at the dealership for hours on end. If you're looking for a good person to consider going to at this dealership, I 10/10 recommend him!! Fantastic staff, I was thanked multiple times by various workers, including a manager for choosing priority! Great dealership and fantastic staff, will be returning!! read more

Overall, I will not bring my business to Priority Toyota after their empty promises. As a background, I stopped at this dealership in the past to take a look at a Corolla and we did not come to an agreement on the pricing. I was lured to this dealership because of the "Priority for life" guarantee which I now believe to be a gimmick (you will understand as you read on). I decided a Corolla would not meet my needs and therefore to purchase a Camry instead. I was negotiating with another dealership and decided to see if Priority Toyota would match the price. I had multiple exchange with the internet manager, Paul Ramage. Initially he asked me to come in to discuss, but I told him my time is valuable and I'm not going to come in until we are on the same page about matching the price. His second response was "I can not beat XXXXX OTD with the Remote start and the others. If that deal falls threw, please let me know and I will counter there offer!" When I asked about their "beat guarantee," he told me "Because a deal like that sir, would be in writing. Therefore the beat guarantee. If you have it in writing, it is part of our policy.". I told him that the offer was done via email (so it is in writing) with all the details needed (I had the "out the door" price). When he asked for the emails, I insisted that he first confirm that the "GM" would be willing to beat the price because I didn't want to give up my source with no promise of matching. Eventually he stated that he shared the email string with his GM, Aaron, and that it is a "deal." We agreed to meet on Friday evening to finish the deal. Therefore, I didn't re-engage with the other dealership. As a follow up (to the logistics of picking up the car) and to confirm (again to avoid going to the dealership and going in circles), I sent an email to confirm what would happen as we finalize the purchase and asked how much Aaron would beat the price by? Paul stated he cannot answer on behalf of Aaron. Therefore I requested that he forward my email to Aaron. I then receive a call from Aaron couple hours later, and I told him I'm at work but I put all the details (in terms of logistics and a confirmation of them matching/beating the price). He said he'll call me back in 30 minutes to review everything. I get a call from Paul about an hour later stating that they are no longer interested in the deal and that if something falls through to give them a call. I was grateful I didn't go to them this evening and was able to enjoy my evening, but I felt this was unacceptable and it seems as thought their policies are a gimmick to get people in the door. I am very disappointed--had I known I would have just purchased the vehicle from the other dealership instead of trying with Priority Toyota. For those wondering why I wanted to pick Priority over the other dealer-- Priority was about 45 minutes closer to my house. Guess I should have just stuck with the other dealership. read more

I was in for 75K service. I would have given five stars... but I had been in several weeks prior to have a "high pitched squeel" on the under carriage looked at. The technician found nothing.... they told me just to keep driving the car and let them know if it got louder. When I came in for the 75K another tech went on a test drive with me. We heard it only slightly but he said he wanted to check the brakes. He brought me back to the service bay and showed me the brakes were "metal on metal".... and needed immediate attention. I was very disturbed that this was not discovered in my visit weeks before. Needless to say, it was an expensive day at the dealership. All things were done with courtesy and expediency. read more

The car salesman Mr. Linthong Inthirath was very helpful and knows everything about the cars. Christy the finance person was also excellent and made everything smooth. This dealership is highly recommended after my experience purchasing the brand new 2017 RAV 4 Limited Hybrid. read more

purchased $1600 in after market parts. confirmed arrival and set appointment. Upon arrival I was told that the parts were not there and that they had already provided me half the order. I still have not received any cargo. Fred (shit associate) then double downed that they had already given me the parts. I am taking pictures of Fred and getting full names of all peoples inclusive of this cluster F to report to corporate, scorched Earth style. As a four time Toyota owner I know that this man should not be anywhere near my vehicle. I love toyota cars and hate this dealership. I will now miss two days of work as a result of their inabilities. read more

Our car buying experience from Priority was pretty terrible... we would have moved onto another dealership, but we had spent too much time and it was too late. We bought a lightly used Corolla- only to be given one key, no car floor mats--- and they left us with an empty tank of gas.... seriously a frustrating thing to realize when you drive off the lot. We also felt like they slapped on ridiculous additional fees- and we were very persistent in talking them to a more reasonable cost. We actually walked away from the deal because they slapped on some stupid fee- and upon driving away-- the salesman flagged us down to say they would take off the fee... The car has run fine, and I do enjoy their service department. They are quick and helpful and their waiting area is awesome- a small coffee shop and lots of tvs. read more

I can only speak to a single issue, but I think its speaks to poor business practices. My wife was interested in a car at this dealer while browsing online. She went in the very NEXT morning to inquire about it and was told that it was being reserved for and employee! I don't care what the situation is, if a customer is interested in something, the customer takes priority over an employee as rule. read more

This the worst experiance i had in my life Use sales manager liar and not trustworthy... be carefull signing the paper with the price. we did not agree upon after we came to the conclusion that agreement verbally. Not happy at all I do not recommend any one else to go do business here read more

Slow service. I know that they are supper slow in mid day so I make apt at 7 and be there at 6:44 hoping that they will do it faster. But it even worse I have to wait more than 4 hours from early morning until pass 11 almost 12. I was told when I purchase my car here that I will get 4 free tires that come with the maintenance plan, but my advisor told me that he had never heard anything about that in his whole life. My car ended up failing inspection and I have to pay more than 800 in total. Pay 5000 more for the plan was the bad decision. read more

So disappointed to read the negative experiences about this dealership. My review is for the service department, and please consider my review before believing all of the negativity! First and foremost, if you go in defensive and making assumptions about what kind of service you are going to get, or how the dealership will try to get one over on you, treat you poorly because of your gender/ethnicity/social class, or communicate that you are unintelligent, you are going to be treated that way. It's a self-fulfilling prophecy. Look for the GOOD! Come to Priority Toyota EXPECTING a great experience. And if you don't like who you are dealing with, your gut is usually right-- ASK FOR SOMEONE ELSE! Very simple. I have learned in my short time doing business with car dealers that the experience is what you make it, and one stupid salesman is not worth throwing the entire dealership to the birds. In December, I took my car in to have the tire and/or wheel repaired-- I blew out my tire hitting a median on the highway and it did some damage, to put it lightly. I considered many tire places in the area, but none could fix my car in the timeframe I was considering (I needed my car ASAP for several local events and work of course). After doing some research on my own, I determined that a Toyota dealership was the way to go. I had two safety recalls that demanded repair, and figured I May as well kill 3 birds with one stone and get the car to Priority Toyota. I had a nice experience when looking for a car a couple years ago when they were Springfield Toyota off Backlick Road, so I landed on this being the place. I had the pleasure of first encountering Juan. Let me be specific: Juan in the service department is a true gentleman and example of what class in customer service looks like. I informed Juan of my situation, and he worked very quickly to attempt to get my car into the shop. However, I made the mistake of thinking a timely repair could happen on a Saturday morning, and learned that I wouldn't be able to borrow a courtesy car while the repairs took place. We agreed I could come back later that day, and they would go ahead and replace the tire for me. I was very upfront with Juan that I had spoken to someone else about my situation, and that since the other tires were in good condition, I wasn't interested in replacing all four, or even two, of the tires-- only one. He looked at the tires, too, when I returned later that day, and also agreed they were in good shape (one point for Juan, for not using an opportunity to take advantage of me when he could have). But, he would need more than a walk-around. He let me know that they could have my car fixed within an hour to an hour and a half, but when he returned with the service report, further examination revealed that my rim was also bent irreparably. And likely the fibers in my tire had been stretched and damaged so badly that we would now need to replace the tire AND rim, costing an unexpected nearly $500. Here's where it starts to get good: Juan puts NO pressure on me to get the repair done. When he knows where I generally live and work, he encourages me that it is safe to drive on the donut tire while I think about whether the cost is a good fit for me. He even offered to have their service department do the work if I decided to buy the rim and tire somewhere else, and just bring it to them to replace. This act of service alone spoke volumes to me, as car dealerships have a certain reputation that Juan clearly had no interest in promoting. Although it took a couple of hours for the work to be done while I waited (they were extremely busy on this day and I didn't have an appointment, my fault), Juan was friendly and apologetic for the wait. On the big reveal (the bill), he stated that his technician discovered a healthy tire and the only repair required was a replacement of the rim-- I was out for less than $180! Juan was a head above the rest from start to finish. Courteous, efficient, and straightforward, and even saved me money. During opportunities to create small talk, Juan was genuine and easy-going yet professional. I can't say enough good things about him and regret that I won't have the ability to call on him now that I've moved to Georgia. Whether you walk in or make an appointment, try to work with Juan. You can expect a fantastic experience! read more

My sales experience was good but I cannot say the same for my first experience with the Service Department. I was there on time for my very first 5000 mile check up on my brand new vehicle. I had to wait a couple of minutes for my Service Manager to show, once he did, he set everything up. So far, things are going decent. But for a service check up that was only supposed to be a tire rotation and an oil change, it took nearly two hours to complete the job. I am angry that I had this experience at your dealership. I sat there and listened to so many staff members tell me when I purchased my vehicle how your dealership would not be the same as other dealerships, only for me to get the exact same service that I got from my previous dealership. Let's look at the reality, it's an obvious pattern that happens here, dealerships get the sale and after that the value of the customer at that point isn't the same because they already got their money. I didn't even get an apology for the ridiculous amount of time that I had to wait for this service. I made my appointment a week in advance and the time slot was offered. I had other plans that were severely hindered because of the length of time that I waited. I have a real short leash with this dealership. If I have anymore issues, I will gladly get my ToyotaCare package at another dealership and I won't spend another cent there. read more

Took my 2015 Hylander in for service and inspection. *Note that this is my second Hylander and have been a loyal client of the service department* Service personnel, a lady with brown hair and blue eyes (can not remember name) advised me my vehicle would be ready in an hour and half and I could wait. I told her I wasn't expecting that, but I could come back then. Originally I was planning to come back in the morning. Won't bore you with the phone call I made to check on the vehicle-however upon arriving back at dealer approximately 1 hour and 45 minutes later the same service advisor stated she was just waiting on paperwork. While she was outside chatting and smoking 20 minutes passed. I inquired about my vehicle again and the paperwork considering I just witnessed my vehicle drive into the garage. She went to check on it and then stated "oh the state inspection is definitely done, it just needs an oil change, give me 15 more minutes." After 45 more minutes passed I noticed my vehicle had been pulled into the garage port. I asked if I could have my vehicle. At this time, a new advisor informed me they would need my vehicle back tomorrow. I asked why, they stated the state inspection had not been completed. I went on to inform them that I was assured the state inspection was done and the advisor went out to my vehicle to check and confirm it was in fact NOT DONE. I asked for a service manager and was told he was I fact the service manager. I explained all of the above to him including the lovely phone call I placed which I assume he may or may not verify. I plan to call the owner of priority tomorrow- no customer deserves to be treated this way, nor their time. DONT WASTE YOUR TIME OR MONEY WITH THIS PLACE WHO OBVIOUSLY DOES NOT VALUE THAT OF THEIR CUSTOMERS. read more

I purchased my 2016 Highlander about a month ago. It had a little over 3,000 miles on it. This Monday I brought it I for 5,000 mile service. Tuesday morning the tire pressure light came on. I brought it in today and they put air in it and said they didn't see a nail or anything. Two hours later the light comes on again. I brought my car back and now I am told it has a nail in it and it will cost me 250.00 and I have to replace the tire. The odd part about this is that on May 13th my husband brought his vehicle in and the same thin g happened, a nail in his tire and he had to replace it. Very very odd! In addition to this the entire time I am expressing this to the service advisor there are employees running around snapping each other with rubber bands and just basically acting like high schoolers and being unprofessional. I am extremely disappointed with my experience here and the level of professionalism. Additionally, I asked to speak to the manager Richard and they went to go get him and he walked right past me and never came to address my concerns. What kind of Priority service is that? Serious fixing needed! read more

If you want to experience deception of the highest order - to the point that the company (from the owner down to the last technician) does everything but take ownership of their lie - then you should shop at Priority Toyota. After receiving a great offer from Ourisman Toyota, I opted to go with Priority Toyota (sure, they matched the price) for the sake of convenience (I live in Springfield). As we were going over the car specifications, the salesperson, James, informed me that I would be receiving free oil changes for life. However, these oil changes would take place every 10,000 miles. I was not willing to entertain the idea of driving the car for 7500 miles between oil changes (irrespective of the oil being synthetic or not) let alone 10,000 miles. Sensing that it is a deal breaker, James went and had a word with someone, came back and assured me that Priority would perform oil changes every 5000 miles on my car. In retrospect, I should have asked for it in writing. Nevertheless, I had 2 witnesses with me. Fast forward to my first oil change back in October 2016, I was told that they would only do the tire rotation since oil changes, as per Toyota's recommendation, are to be done every 10,000 miles. After a bit of a back-and-forth and speaking with Paul (the manager there), I was referred to Jonathan Ponce De Leon (some customer relations manager something). Jonathan kept asking me for it in writing which I did not have. Had I known I was dealing with a bunch of crafted liars, I would have had the entire thing written out to the last dot. At no point did they ask for the salesperson to present his side of the story. When James (salesperson) was finally summoned, he admitted that he had promised me oil changes every 5000 miles. Seeing that the whole thing had backfired against him, Jonathan, without any decency to apologize or an ounce of shame, informed me that he would have to find out who pays for the oil changes. Since it was no longer my problem, I informed him that I would be back in three days allowing him plenty of time to figure things out. I had had enough of "who is going to pay for the oil change" or "but we are following Toyota's recommendation" nonsense. When I returned three days later, they told me that they would do the oil change this one time but going forward, it would be done at 10,000 mile intervals. I was so pissed off because this was the second time I had to leave early from work to listen to their "but Toyota recommends oil changes every 10,000 miles" garbage. This time they had me speak with Paul and then we went to the same office (as the one we sat down in three days ago) where I spoke with Jonathan and some big-shot "owner" or CEO (whose name I cannot recall...maybe Dennis). Now this big-shot was the perfect conman for the job. Without integrity, no logic and with zero conversational skills, he started to preach to me Toyota's recommendation, AGAIN! After I reminded him that I would have never purchased a car from them (if not for oil changes at 5000 miles) and that his own salesperson made me a promise (which he admitted himself) they were refusing to deliver on, he said to me something to the effect that he was uninterested on whether or not my narrative made any sense. In fact, he made it clear that he would not even entertain trying to make sense of the situation except that Toyota recommends oil changes every 10,000 miles. By then, I had had enough. I had guests from abroad and I could not spend another single second on this nonsense (I had already wasted two days). I walked out and asked them to securely keep their maintenance package plan in their pockets. Therefore, I conclude with what I started. If you want to see a fine display of deception, shop at Priority Toyota. If for any reason they offer you something that is "too good to be true", get it in writing. Or use your phone's video capablity to capture their promises. My response (the reason for editing this review) to their Customer Relations, who wrote that they hope they can make it up to me in the future, is that you will never see me again on your property (let alone shop there) except scheduled maintenance. Honestly, if it would not have been a cost benefit to you, I would have never returned for those complimentary scheduled maintenance either. read more

The main drive battery on my 2007 Prius failed. I took it to the nearest place, Priority Toyota. They wanted $3746.71 for the battery and added a bunch of other service recommendations for a total of $5232.76 (about what the car was worth). My battery warranty was one year beyond the the 8 year limit. I called Toyota corporate and got them to knock off $1000. Unfortunately, they arranged with Priority to get it done. I had read the reviews which put this dealer near the bottom of area Toyota dealers. I did a lot of reading at Prius Chat and went back to Priority. My guy there was Luis Galarza, who seemed a nice guy, but he was clearly doing the dealer upselling dance with me. In fact, he said the original battery replacement cost was actually north of $4000 as "we had discussed." He had never mentioned anything like that. I had his estimate in my hand. I was having none of that. He backed down. Later he said that it was a misunderstanding. Maybe. I walked through the rest of the estimate with him and just went with one modified other service. Then, on the advice of an attorney friend, I wrote Luis an email with my clear understanding of our agreement. Next time I will record the agreement on my phone when I face an expensive repair. After that they gave me a nice free loaner car and Luis seemed to work hard to let me know when the battery had been received and worked quickly to put it in. So far, so good. Would I go back to Priority? Probably, but definitely with my guard up. read more

I have been a Toyota driver for more than 20 years. I have been a loyal customer because of the reliability of the automobiles, and would never switch except for my experience with Springfield Toyota. I have chosen to move to Ford because of my experience with Springfield Toyota. My current car is a 2007 Prius that I bought from Priority Toyota in Chesapeake, VA. I used them routinely for service, and was always extremely pleased. I would maintain a continued relationship with them, given a choice. But I moved to Northern Virginia. Expecting similar satisfaction, I began working with Springfield Toyota. I noticed quickly that the service department was different from Chesapeake Priority. Every routine maintenance resulted in a call with some "additional recommendations." Every single one. This had never happened with Priority. However, because of my confidence in Toyota as a brand, I continued to work with Springfield Toyota, and learned over two years to "triage" their repair recommendations. "Okay, I will repair X during this visit, and defer Y until next visit." I also noticed over time that the deferred Y repair did not adversely affect the performance of the car. So, I became somewhat wary of Springfield recommendations. Recently, I took my Prius in for a battery cooling system repair they recommended. This is an expensive ($700) repair. As usual, they "performed a diagnostic" and also recommended repair B (wiper blade replacement, brake fluid flush, and tire replacement. I "triaged" as usual and accepted the wiper replacement, and deferred the tire replacement and brake fluid flush. I paid for the repair. Immediately as I left the service department, I noticed that the trouble indicators on my dashboard had not changed. I immediately called and arranged to bring the car back in. A few hours later, I returned the car for what I would consider "within the warranty for the repair work." No ... Springfield Toyota Service performed another diagnostic and found that the main battery "must be replaced" for $3000+. I asked "Why didn't you advise me of this before you performed the $700 repair to the cooling for the main battery." The answer was unsatisfactory ... "The cooling system required repair before the diagnostic reflected the state of the battery." Of course, had the battery replacement recommendation been made at the outset, I would have made a different decision about the $700 repair. I would have likely walked into the sales room, traded my car, and bought another Prius or hybrid Camry. As a result of what I consider deceptive sales practices, I have chosen to try Ford. I am tempted to return to Chesapeake Priority and buy another Toyota, but I know that I would have to continue dealing with Springfield Toyota Service Department, who has lost my respect and alienated my loyalty. Congratulations, Springfield Toyota for "taking me" for $700. I will not spend the $30K on another Toyota, certainly not with you. read more

My vehicle needed an oil change, safety inspection and emission testing. I was pleased to see I could schedule an appointment online and did so for 0715 on a Saturday morning. I arrived at 0703 and while signs are posted the service department is open at 0700, employees and customers were outside the building. It was explained to me that the manager left his key at home and could not open the bundling . I was early for my appointment so I didn't think his lateness would effect my appointment. Once we were able to access the building I was asked what services I was coming in for. Apparently scheduling the appointment online doesn't expedite the check in and service procedure. I was then told that the technicians do not come into work until 0745 and 0800. Why are customers able to schedule such appointments online if there are no technicians to service vehicles? The answer was blamed on a computer glitch. However I received text messages and phone calls to confirm I would arrive on time for my appointment. This computer glitch explanation is not acceptable. While waiting for my services I am pleased with the wait area, coffee and snack options and a separate room for kids to play and not disturb other guests. I am not sure the validity of my next review, however based on what I witnessed having your pets come here is acceptable . A customer brought her non service dog with her into the waiting area, walked around in the showroom looking at vehicles for sale and then went to the kids area I mentioned earlier. She then proceeded to leave her animal in the kids room and walk around the dealership alone. If the labeled "kids zone" is in fact for animals too the dealership needs to label it appropriately. Today I did not bring my child with me and I am glad. I am concerned for children with animal allergies who will be exposed to this animal and dander left in a room designated for children. As a parent I wouldn't expect a waiting area for children to be at risk for animal hair and dander. My appointment was over two hours ago. I'm still waiting for my vehicle. It seems making an appointment doesn't make the wait time any less. I was offered a free car wash for after my vehicle has been serviced. I have declined it as a free car wash would only extent my wait time and will not make up for this experience. My biggest issue is that customers are able to make early appointments yet there are no technicians on site to assist until much later. Offering early hours for a customer to plan their daily plans around is misleading. I've never had to wait this long for an oil change, safety inspection or emission testing at any other dealerships. I cannot say with confidence that I will return. read more

Priority has quite an operation: full-fledged and professional. My "middle-man" Alyssa gets an A+ from me; her boss allowed a quick touch up on a ding from a prior service I did not notice for a day or two ~~ now THAT is service!! Not sure whether their prices are lowest around, since we did not shop at all, but did dicker a few bucks since getting a ZERO % loan was critical for us. The wife demanded a Toyota because all of her friends, we affectionately call "chickens" told her how reliable Toyota's are ~~ not sure how knowledgeable they really are, but... a happy wife and all that. The Finance Person at the Dealership mentioned there are literally 80 computers in our 2017 model. Complex Car! I LOVE the fuel economy even tho I did not want a 4 cyl. The car fits the wife, me, not so much, but 8-way power seats allows entry and exit, if I remember to adjust my seat. read more

Worst Toyota in the area. Incompetent staff is an understatement. Scheduler said I couldn't schedule an appointment because I didn't have VIN readily available. Since when do you need a vin prior to me arriving to do an oil change? Take your business elsewhere, plenty of other dealerships in the area. read more

My car is making a weird noise and they won't fix my car and I'm disappointed because I trusted them to fix my my car but they won't fix it I'm very angry read more

I wish I would have read reviews before coming here. This place is a nightmare. My car buying experience makes me so angry and upset and I wish I would have gone do a different dealer. From the sales person to finally getting my registration and even that is wrong I had a miserable experience. My salesperson was the most condescending and rude person I have ever had to work with I was supposed to meet with another woman who had to leave because of an emergency and then I got pushed off on this guy. He was rude he was rushing me to make a decision and he had me so uncomfortable I was in tears. I was in the dealership past hours and he continuously made me feel bad for it telling me "finance was waiting on me detail people were waiting on me he was waiting on me" etc. I should have walked out then. I left the dealership late that night with the impression my finance person was going to work to get me a better apr because some Banks were closed. Big surprise that didn't happen after finding a bank on my own I was then told they finished my financing and I had no other options.. however I left with no finance paper work so how is that possible? That made everything IMPOSSIBLE. Not to mention I bought a 2019 one of the first ones on the lot and I took it back the following day after buying it in the dark I realized there was a scratch on my out side driver door and didn't want to mess with the new paint on my own to get it out I simply asked if they would buff it out. I was greeted by a sales man who told me "he knew I did it myself and it was my fault but sure they would do it normal business hours and to bring it back" needless to say I did it myself. Finally after over a month of trying to wait to get info on my financing I am STILL left in the dark and need to get it refinanced through my new bank but I can not because they always seem to be missing something. And I get my vehicle registration even that isn't correct. HOW?! This place is miserable the only saving grace is that I love my new car but I wish I never ever stepped foot in here. read more

Very happy. I got an awesome price on a BMW convertible. Veronica was great. Everyone is so professional. I would highly recommend others buy cars here. I was lucky because someone traded in a BMW for a Toyota. The other places I went to felt like scams. I kept catching the sales guys at other dealerships in lies. But I liked that Veronica gave me her personal cell phone. Also, I brought a friend who is a mechanic at Passport BMW in Bethesda to check out the car before I bought it and they put it on the "ally" (I think that's what it's called) so he could check out underneath the car too. He said the car was in awesome condition. read more

The sales experience was awesome and I got a great deal. I had some trouble with the administrative process (vehicle registration) but in the end, they fixed it and apologized profusely. I highly recommend this dealership and if you need anything, ask for Aaron or Matt. read more

I've been waiting for my registration and tag for 2 weeks now. If I call and ask them what was happening they ask me what is the expiration of my temporary tag or whatever they call it. They always say still in process. They did not mention any delay when I am in the process of buying it. The last time I buy my car in Honda last year, I go home with the tag and less than 2 days registration is in the mail box. Before finalizing the deal please asks how long will it take to get the tag and registration and please check all the amount of they added because they say you need this and this without telling the amount. Be cautious..... read more

I called them ,PriorityToyota, to get a price of a gallon of antifreeze. I started at 11:00 am and I finally got the price at 11:30. I had to call 6(SIX) TIMES. They kept putting me on hold and then hanging up on me until the sixth call, when they gave me the price. . Lustine Toyota in Woodbridge Virginia answered quickly (3 rings) and on the first try gave price. The prices were the same, so I went to Lustine. I would and do use Lustine instead of Priority. read more

I bought a new Toyota at the Priority Toyota Springfield dealership. Well, my new car happened to have a 1-in-a-million issue that caused me a problem on day 2 of ownership. Naturally, I was very upset and (having been down this road before years ago with a Ford), I "girded my loins" for what I expected to be a long, tiring, lonely and disappointing fight to get the issue fixed the first time and forever. Let me tell you that my expectations were very wrong and my experience was absolutely refreshing! My salesman, Todd C., went above and beyond the call of duty to resolve my issue, support me and work on my behalf every step of the way. He actually cared about my post-sale experience because it represented his and Priority's reputation. How different is THAT!? He called me often to keep me appraised on status. He even came in on his day off to coordinate the service and make sure it was a top priority at the dealership. This was wonderful but unexpected, because most salesmen forget who you are two minutes after they close the deal. Todd was and is very different in the best way. When my car was fixed, I went to pick it up. Of course, my expectation was that the service technicians would simply replace a bunch of parts and HOPE they fixed the problem. I was wrong again. Dwayne M., my service manager, searched me out in the lobby, introduced himself, then personally escorted me back to the technician who diagnosed the problem, then proved to me that his diagnosis was correct, and had replaced only the part that was faulty. Wow! That level of expertise is something I only expect to see on the Velocity channel on cable TV! It was truly refreshing. Finally, I knocked on the dealership's general manager's door, Amar N., to share my pre/post-sale experience with him. My expectation was that I would have to talk with a slick general manager in a defensive crouch, looking at his watch, while I shared my tale of woe. WRONG again. Amar's primary and genuine interest was my satisfaction - period. Another WOW! Bottom line, my experience at Priority Toyota Springfield was 180 degrees different that my jaded expectation. I cannot recommend them more highly. read more

As a update to the comment to whatever manager responded to my review, this is the only review I have ever made for a dealership, let alone a dealership with terrible service, also, it's very funny that I'm being told I made a different review under the name "Alexus" when that is no where near my name. worry more about fixing your terrible service than making up a lie saying i wrote another review under a different account. read more

The worst car dealership I ever been to. I went to buy 2015 Toyota RAV4 and trade my 2014 Toyota corrola Sport edition. It seems that the sales person doesn't know what he was doing the whole time and after waiting for 3 hours The manager name Stan Gutierrez came and he told me my car worth $7,500 cause it has minor scratch. My car is 2014 sport edition fully loaded with Navigation System, Back Up Camera, sunroof, leather seat, alloy wheels And it has only 20,321 miles. I know my car is worth more than $16,000 and I went to his office and I showed him the Kelly Book Value & NADA the trade value is $16,000 and I'm asking him only to give me $13,000, cause it has minor scrach. When I ask him to show me how he came up with $7,500. I found out this guy put my car as LE model (which is Base Model) , roughly condition, 80,000 miles, what he did was he made all the change of computer to lower the value of the car down. When I conferted him, he trying to lie and make up excuses. He didn't think I know everything what he was doing. I won't recommend any one to go to this dealership. They will rip you off. read more

It is not how beautiful a car dealership looks that makes it a better place where customers are treated well but the customer service itself. The service at priority Toyota is nothing more than an organized system of extortionists aimed at ripping common people their hard-earned cash by tricky and blown up prices. The seggregate amongst their customers based on color and their salesmen are only interested in making high commisssions at the expense of unsuspecting customers. They will go to such extent of pushing on you cars that they can't sell, cars with high mileages our hidden problems of which they are aware. Worst of all is that they will lie to the customer that the keys to some of the good cars are missing keeping you waiting out in the hot Sun whilst they pretend looking for such missing keys for hours( we went there at 11:00am and left at 4:30pm without a deal) in end. I was appalled and disappointed by the service they gave to me, my wife and our kids. The salesmen will even leave you to go attend to another customer who they speculate is of better financial standing. My family's experience at the fancy Priority Toyota in Springfield is but a bitter one and talking to many friends, we came to know that that is a habitual way of dealing with customers. Public be aware that even if you tell them your price point, they will over price everything so that they force you to but a stuff they want to recycle. If you are an African or an Asia, or African-American, worst still a Latino, you will be given a similar or worse treatment. I'm glad I worked off their fishy deals which would have gone $6000.00 above my max budget for an old car with a higher mileage. I left and ended up buying a brand new Nissan Ultima 2016 ($ 5000.00 less than what they quoted us). They have being calling me with offers for the past 3 days but too bad for them. I hope their owners would learn of this syndicate that is bringing their sales down by loosing loyal, younger customers. I will not recommend them to even an enemy in a thousand years. I hope this helps other buyer's now and in the future but above all, I hope it helps the salesmen understand that better commissions and promotions come after proper and ethical customer acquisition, retension and satisfaction which leads to better customer service and brand recognition. read more

I come here to get my car serviced. The hours are very convenient. The waiting area is roomy, though they could put up more TVs. I always go to William Berry, but lately the service has been declining. They don't call me when my car is ready to be picked up. I called three times to get a shuttle from the metro and waited for nearly an hour. Each time, they gave a different excuse as to why the shuttle was late: storms; unreachable driver; mechanical issues at a car dealership (really?). Also, calling the service department is very annoying. My calls get transferred and redirected 3-4 times before I finally speak to someone who can help me. It's frustrating. I'll keep going here for car maintenance for now, but if the service continues to be mediocre, I may go back to the dealership in Old Town. Old Town is closer to me anyway. read more

We just purchased a brand new 2018 Toyota Rav4 XLE for my mother 10 days ago. She loved the car, but now wants the limited trim model. When I called Jim Carey (Internet sales manager) and asked if there was a possibility of exchanging the vehicle for the Limited edition he was very apprehensive over the phone and started the conversation by stating "There is nothing I can do about this" with no explanation of why he couldn't do it. I was personally planning on going back this weekend to purchase a 4Runner limited for myself. When I told him that he instantly said "what does that have to do with this?" The fact is there is a lot that it has to do with it, but he failed to see the deeper opportunity for his dealership. He even took a moment to chuckle at me, when I asked for pricing on the 4Runner. Who does that? After his approach and the way he spoke to me on the phone I was absolutely floored. No one should ever talk to a customer that way, especially a customer that wants to pay more for a better vehicle. Not to mention, the potential to have another family member come buy a vehicle for themselves. Truly sadden and disgusted by the treatment I received from this dealership. I hope the next client that calls in doesn't experience what I had to. I pray for the owners of this establishment, because the people selling there aren't representing the values I would like to see in a business of this sort. I assure you, I will never do business with this dealership ever again. read more

The service department is always busy, but they somehow know how to make each customer feel like we are priority, thereby living up to their name. My car is running well after the recent service and I was happy to have a place to wait where there was WiFi and tv and more. read more

Prompt service and after checking my history told me I was not due for an oil change, just needed a tire rotation. Thanks for being honest!

Great service today from Priority Toyota. They called me last week to notify me that my car was due for a recall. We scheduled, I brought it in, they dropped me off at work, and the car was back in my hands within hours. Thank you! read more