My initial experience: Settled a deal over the phone. Arrived at the dealer around 715pm ish...you'd think it would be straight forward sign and drive. It was sign, sit, wait...wait some more...and sit some more. I watched numerous deals made after I arrived go into the business office and be on their way. Let's just say I did not leave till 11pm+. The business office would skip my deal because it was a lease.. how nice? In addition to that the car was driven from another dealer. I WAS NOT INFORMED OF THAT! Thank you Priority Toyota for the terrible experience. Another disaterous experience. 1 more day makes it a month since I leased a car from them. Car is not yet registered. No one from the dealership has an answer. Just got an account number yesterday. Glad I was not waiting for a bill in the mail because clearly my payment would be LATE! Disappointed. It's truly sad I have to express this through Yelp bc no one at the dealer cares. read more

After days of car searching, and months of trying to decide which car I would like to purchase as a first time buyer I went to Priority Toyota in Springfield, VA and immediately got a great vibe. My Sales & Leasing Consultant Justin Baumgartner was amazing! I told him all of the things I was looking for in a car, and he assisted me and helped me choose the right one. After hours of looking and comparing models I walked out with a brand new 2020 Toyota Corolla LE! Justin as well as the Sales Manager Mahmod Abdelhamid did everything in their power to make sure I got a great deal, and really assured me that they were there to make my car experience the best one yet! Not to mention this dealership offers multiple perks when you purchase a new car or truck like oil and filter changes for life, state inspections for life, installed parts guaranteed for life your engine guaranteed for life! I know that I made a great choice choosing Priority Toyota of Springfield and I am definitely happy with my car. read more

My car had a service on the 16 of June AM and it was a great experience and thank full. My go to person was Mr. Paul ! Very professional and respectful person ! Thank you Paul, keep up the good work! read more

Not sure what to say here. I bought a car back in December 2019 and had a problem with the previous finance manager. The current General Manager solved it. I am very happy with the resolution. read more

I've been going to Priority for about 4 years now. Service reps are as you'd expect, some good and some bad. But Dana Pablo is the best by far and at the risk of filling up all her appointments, I recommend you try and get her. If Dana is not there walk away. That said, I took my car there to be looked at for blue smoke coming out of the exhaust. Since we are still in Phase 1 of COVID there was no one else (customers) there. Dana was not yet in so one of the other service reps checked me in. When I told him what was wrong with my car, he laughed at me and essentially made some jokes at my expense. Ordinarily, I would have walked out right then, but I waited for Dana. She listened to issues with my car and said she would take care of it. Its difficult to get her to call you back but when she does, you get a complete honest answer and a real estimate for a repair. read more

Had an appointment that the company would not honor. Waste of my time to spend all afternoon there. Had a variety of issues with honesty and integrity with this dealership. They sold me a car years ago without a spare tire, after telling me it was to be included. It was the type that doesn't go flat and was very expensive, so it made a difference. Try someone else if you want better service. read more

Awful service. Second time in a row. Not worth it. Brought truck in at 7:30am for 15,000 mile service. Basically tire rotation and top off fluids. Told it would be express and take less than an hour. 2.5 hours later I went to front desk to check on status; had been done for 20 minutes. No text, call or notice. Jiffy Lube here I come. read more

Very frustrating experience here. Wait times/estimates provided to me were completely off. Received multiple false updates on when my car was going to be ready. The technicians were servicing my vehicle and knocked off a bolt during service so had to wait an extra hour for them to fix their mistake. Again I was told 20 minutes, but that was inaccurate as well. read more

My 2019 Avalon hybrid service receipt indicates tires rotated which is true. However the air in all 4 tires was not checked. Earlier in the morning one tire notification had came on indicating psi of 25 due to the cold drop in weather. Among arriving home after servicing I individually checked each tire with a pressure gauge and they were all indeed below 35psi which is not what the service receipt said, the last thing I want to do is begin marking oil filters and testing the oil prior to servicing to verify that they were changed as well. Also please remember to pickup any water bottles that were left behind. The plastic water bottle left in center cup holder was not mine and only I drive and ride in this car during the week. One hour and a half wait for this too which is kind of lame. read more

Brace yourself...... The first salesman was late to our appointment and had an attitude. Slammed the door and said gas is the same as hybrid, we started to walk off then out of no where some would call it a unicorn, but others may say fate of such majestic powers to be. He said hi, apologized for the encounter and at that point had us hook line and sinker his name was Monte he drives a supra and knows more about cars than someone should know. He is the man, the myth the legend that people dream about when buying a car from. We got a great deal plus got us the car from another dealership the one we actually wanted with black on black and to top it off got us a great deal. If you need someone to help you or guide you through a car buying experience Monte is your man. Toyota Springfield ask for Monte. read more

On July 21, 2022, I had a 6-month inspection and an annual safety inspection for my Corolla 2020. I was told everything was great. That was our last 6-month inspection covered under Priority Toyota warranty. In the beginning of October, I received a letter from Toyota HQ in Atlanta recommending to have car's engine software updated for free. I took the car to Priority Toyota on October 10th for that, came back with a recommendation which "required my immediate attention". The recommendation said "break flush: rec due to age and mileage". I called them to get a meeting with a manager to discuss this sudden and "urgent" recommendation. Later in a day somebody from a service department returned my call to explain that these things happen due to car's age and mileage. I tried to explain that it had been barely 2 months since last inspection and we drove the car for 200 miles ONLY since that inspection. It has nothing to do with age or mileage. But he kept repeating the same explanation. I understood I needed a second opinion. On Oct 12th I took car to a repair shop on Edsall Rd where I was told that its break fluids were in perfect condition. So my suspicion that once car's dealership warranty expires, Priority Toyota comes up with all sorts of "urgent" repairs that our cars need all of a sudden. My Corolla is 3 years old and has 16,000 miles on it. I bought from them a new RAV 4 2019 3 years ago. Same story, as soon as warranty expired, I was told the car needed tons of maintenance work. They gave me 3 packets to choose from. I chose the least expensive one, as nothing made sense - we are talking about 3 years old car with around 25,000 miles on it. They were able to cheat me even while the car's warranty was in effect. Twice they told me scary stories to convince me to buy new tires. I was told the puncture was in such a place that they could not patch it. Twice sounds too much for coincidence, doesn't it? Very disappointed, not giving them business again. read more

I don't think we've ever had a true positive experience here at the service center. Today my boyfriend had an appointment to get his car engine checked out and his oil changed at 9am. He got there early at 830 to drop it off and was told 2 hours. Okay great, that's do-able. 2 hours from his appointment time, 11am, (not 2 hours from when he dropped it off), we still hadn't heard anything. So we went up there, 11:30 comes around and still haven't heard anything so we ask again and they say oh it'll be another 30 minutes. (aka an HOUR after they said it would be ready). i guess that wouldn't be that bad...but it gets worse. They were extremely rude throughout this entire process, had no regard for our time and basically cared more about their lunch break than getting something done by the time the appointment was scheduled for. To top it off.....they didn't even take a look at the engine or any of the problems we mentioned, just changed the oil. So we were told 2 hours to take a look at the engine etc plus and oil change and it took THREE HOURS to just change the oil. If you're going to tell someone how long it's going to take, you should stick to it. Or maybe let the customer know you're running behind. Sadly, this happens basically every time we come here. Basically if you don't want to waste your time, go ANYWHERE ELSE. I recommend Mervs Auto. read more

Priority Toyota Springfield service was fantastic, especially with a dedicated service manager, Paul S. He is attentive and stays with the problem until it is solved. Highly recommend them to maintain your car. read more

Be careful about their service promise because they lie in front of your face. They asked me to find and purchase the part that they don't have but need for service and promised to reimburse my cost. But with receipt and their written promise, they never reimbursed a dime! I have talked to almost every department and every staff of theirs for this $40 reimbursement since last October but they never took action. This is even after I have spent nearly $50000 buying two cars from them. It's such a cheap den of rats this place is. read more

I'll probably go to my dealership at Koons Tyson's for the next time. This place is very slow, not very comfortable, no free coffee, limited charging stations for phones. Kind of tiny. Trying to upsell the maintenance package constantly. I wasn't impressed. read more

In November 2018, I complained to the dealership that there was a vibration when braking and asked them to replace the brake rotors. But instead they just cut them down, which cannot be done for security reasons. Now again there is a vibration when braking. But they say that I have to pay for the replacement of the rotors. This is a fraud. Should I sue the company? read more

Service department is subpar. I began bringing my RAV4 here around the end of 2019 / beginning of 2020, and everything was good then. I had my oil changed at 37k miles several months ago. So they put the sticker on my windshield saying it's due at 47k miles. I like to get my oil changed every 5k miles, despite their requirement of every 10k miles. I brought my car in at 42k miles and they wouldn't change the oil, saying it's good for 10k miles. So I'm like okay whatever, I'll wait. I brought it in again around 44k-45k miles for new tires and asked again for an oil change, because I wanted to reset the periodicity and do it every 5k miles on 5k mile mark (45k, 50k, 55k, etc.). They told me again I didn't need an oil change because it hasn't been 10k miles. Now I'm at 46k-47k miles and I brought it in for an oil change and new brake pads on the front wheels. They told me I don't need an oil change because I just had it done at 42k miles (which never happened if you read my earlier statements above). Like I'm literally going to pay you to change my oil right now, I don't care what the service records say. Furthermore, I took my car to a different garage and they showed me that my front brake pads were at 6/32 back in January/February. I figured by now they are probably a little more worn and I should just change them before my upcoming long distance trips. Again this place tells me I don't need to change them because last time I brought in my car they were fine. I don't care what your service records say, IM PAYING YOU TO DO THE SERVICE I ASK FOR. And sometimes people make mistakes and the records are not correct. I'll be taking my car elsewhere from now on. read more

HORRIBLE EXPERIENCE!!! My mother, who is a senior citizen, bought a car from Priority Toyota Springfield. They told her it would be ready in two days, instead it took THREE WEEKS! All the while they kept lying to her saying, "come today, it's ready," and when she'd arrive they'd say it wasn't ready. This happened not once, but several times! One time she went to pick up her car and was told she needed to pay more money...that apparently she didn't pay tax on it. They changed their minds as soon as she said she'd bring her son-in-law in to talk to them. Ridiculous. At one point they even told her the car she bought is no longer available for sale and they started offering her other cars! And talking to the Manager and General Manager was pointless, they were absolutely USELESS. On one occasion the manager saw my mother and ignored her....he practically ran in the opposite direction. Another time...one of their minions, some Asian chick, walked passed my mother and husband and tried to eavesdrop on their conversation. So we asked for a refund and they refused! They literally held her money for weeks!!! So basically my mother had no car and they took thousands of dollars. It go so bad that we had to contact their corporate office to file a complaint. Eventually she had no choice but to get another car at this location since they refused to provide a refund. Absolutely horrible place!!! Even if you think you found a good deal here....forget it! Go to a different place....this place is run by CLOWNS. read more

If you're in need of a new or used vehicle and want a salesman who knows his stuff hit up Carlos

Writing this on my 5th hour of waiting for an oil change. This is ridiculous! Last time coming here. When I came in first words out of their mouth is do you have an appointment? No hello or welcome lol then they roll their eyes like if it was a sin not to make an appointment. I don't mind waiting, but 5-6 hours ???? For just an oil change. This place sucks ! They don't step it up when it gets busy. Just a warning, but I'm pretty sure they will pay to keep this post of their review. read more

I recently bought a car from Priority Toyota Springfield, and couldn't be happier with my purchase. Not only am I satisfied with my vehicle, the customer service was absolutely amazing. From the sales reps and manager to the general manager, everyone was considerate and professional. Even though this purchase wasn't completely in the cards for me, this Priority Toyota location made me feel comfortable and welcome. I left feeling like I was and will continue to be a part of their family forever. James H. was my sales rep and couldn't have asked for anyone better. He was attentive, hilarious and made my experience smooth and enjoyable. Count how many times he says "shenanigans" or "boom". It's worth to keep tally. But seriously, ask for James H. when you go to this location. He will take care of you and make sure you have everything you need. Of course, you can't go wrong with any of the sales reps; everyone was welcoming and friendly. Aaron, the sales manager, was awesome. He also made my experience one of a kind. Him and his staff are sincere and want to make sure every customer feels comfortable with all moves forward with the life changing purchase! I look forward to getting my car serviced at Springfield- not only because my vehicle will be taken care of but also because of the atmosphere and people who work there. As for the vehicles of Toyota...you can't go wrong! I am 100% satisfied with my vehicle and look forward to driving it everyday. They have a great selection that everyone can enjoy. I encourage you to test drive the vehicles before buying, so you get a feel for the car that suits you the best. The sales reps will take care of you when it comes to this. Ask James if you can do donuts :) I would highly recommend this location and James H. as a sales rep. to anyone who is in the market for a new car. read more

With some trepidation I had my "hangar queen" 1990 Celica towed to Priority. Haven't driven much at all in last two years because it just stopped at the most inopportune times. Tried getting fixed at the local garage but to no avail. Finally decided to bite the bullet and go to Priority. I think with some effort they figured out the problem, called me for authorization and got it going again. The part (distributor assembly, etc.) was costly to buy and install. Had a couple of other things done so that added to my bill. I am very happy with the results; they came through where others had not. Given it is a 1990 I was happy to pay and able to drive it off the lot. Priority will now be my "go-to" on any future Celica problems. read more

Never going back. Once was enough. I got a flyer in the mail so I thought I would give them a shot. Drove up. No parking, just the bays, so I drove up to the bay but not in because there was no one or thing telling me how I was supposed to indicate that my car needed an oil change or service of any kind. I walked in through the door and there were about 10 to 15 guys back behind this row of desks. Most of them were on their cellphones and 2 actually looked up when I entered through the door and promptly did nothing. I stood there at the front desk for a good 3-5 minutes without a single person asking what they could do for me. Wow. The lack of service was astounding. Clearly they didn't need my business so I drove to the local jiffy lube who is always there with nice attendants and prompt service. read more

I wish I had done a little more research and read some of these reviews before doing business with Priority Toyota of Springfield. I will start by saying the initial process was not bad. My salesmen Ibrahim was excellent and very knowledgeable. He walked me through the selection process and got me a price I was satisfied with. The issues started when I went back to the financing department. The gentlemen I worked with, Mike ?, was constantly rushing me through the process which can be quite overwhelming. His answers were short and not overly helpful. Regardless I was able to get through everything and left with my new vehicle thinking I was all set. Part of my transaction was to trade in my old vehicle to which Toyota would pay off the remaining balance on my loan. After a week or so I had not seen anything and my payment for my trade-in was due. After calling multiple times and getting no call back, I stopped by the dealer in person. It was at this point I was told it can take up to 30 days for everything to be processed and I should go ahead and make a payment (which I will get back as an over payment). Fast forward over a month and still my loan has not been paid off and the next payment is due. Once again called multiple times and no call back. I finally had to stop by again at which point they told me everything had been processed the day before and it could take another week to go through so I should go ahead and make another payment on my trade. All summed up their communication and customer service is terrible. You would think when dealing with a purchase as large as this they would go our of their way to help you out with anything and if they would be more clear in the financing process. I also just found out from my new lender that what was sent over as far as payment frequency is not what I agreed to with Toyota. read more

I've visited many car dealerships in the past (Honda, Acura, Toyota, Benz), but this location was the worst experience of all. Let me start by saying that I'm usually not the type to write a review (although i do relay a lot of my decision making on them), and am never to bash a company or anyone on the internet for a few minor drawbacks here and there, BUT with my continued frustrating experience, i thought that I would share my story. How do i explain my story... Every visit/involvement I have had here since they have moved to their new location, I have had issues after issues. Customer service is a joke, scheduling is a mess, follow-up.. what follow-up. I need not even mention pro activeness. Here is an active log: 1. I get a call from Toyota corporate for a recall that they are issuing for my Corolla (great, very pro-active i thought and was very impressed by Toyota). The rep from the phone even asked he i would like him to reach out to my local Toyota dealership to schedule for the work (again, WOW, loved that). He called, joined us in the conference and the first service guy we spoke with wasn't even aware of the recall. OK, so we escalated to another service guy who seem to have some clue. We couldn't schedule as he was not sure when they will have the part and will call me back (Ok, not a deal breaker, i get it... i'll wait for the call). 2. I get the call and was told that they can service me on a Saturday. I asked if I can be provided with a shuttle service back home and be picked up again once the job was completed (I only live 5 miles down the road). Yes, of-course he said... (Ok, that is great, i thought. I'm looking forward to this). 3. I take my car in on the scheduled date, and pulled up to the service lot, asked for the guy that was speaking with me, and he took my information, mentioned that everything is in order and that it would take 4 hours or so (no biggie). The shuttle dropped me off at home and I continued with my day.... HERE IS WHERE EVERYTHING STARTS GOING BAD: 4. I get the call from the guy 4 hours later saying that they do not have the parts to service my car, and that i would have to reschedule another day... (WTF? Did you not confirm with me that you will have the parts in by this day, and on the day of, you said everything was in order??). 5. I asked them to come pick me up (as they had suggested they would), and was told that it will be 30-40 mins. 1.5 hours go by and no one showed up. I called the dealership and was told that no one knew that they were supposed to pick me up and someone is on the way. 40 mins later I get a call from the shuttle driver asking "which entrance i was in". He thought that I was in Springfield mall, when they were told in the morning and several times on the phone, that I am at my house address. 6. I go in on the re-scheduled date. and deal with that mess to get the car done again... to cut the story short, i had asked them to also do a safety inspection on my car and they failed the inspection due to one license plate bulb being burnt. "That would be $46.50 to replace". WHAT? for a $2.50 bulb....no thank you, I will do the work myself. I asked the ladies on the front desk several times, when can I bring in the car again so that you guys can re-do the inspection? They all replied anytime before 8:30ish PM. 7. I go in there today around 6 PM.. first off, no one was WILLING to greet me (not the first time either. this is the second time). Everyone, including 2 service desk managers, and a few technicians looked me in the eye and just rolled the other way... After standing in front of one guy for maybe 25 seconds he said "Ok, i guess I can help you". WHAAAAAT!!! This is your customer service???? anyhow, was now informed that the safety inspector leaves at 5PM and that I have to come in again before this time... I got the feeling that the guys did not want to talk with me, or treat me with any respect as I was driving a crappy beat up 03 Corolla... I truly felt like I was being profiled because of what I was driving, and what I was wearing (don't really walk around being flashy).... Mind you, I make six figures, own two houses in Fairfax county, bought my Benz (on my second now) brand new. The corolla is my "beater car"... Final thoughts: What a disappointment. I will say that before they moved to the new location, i had positive experience with their customer service. Every since they moved, and based off my recent experience, i am ditching this dealership for good. read more

Unless you plan on basically donating your vehicle, do not go here. I came in just to see what they could do for me. I had recently purchased a vehicle and my financial situation drastically improved in that short time. I saw that they had a great sale on a 2015 Prius C. I wanted to see if I could trade my car. Before I came in, I checked the value of my car on NADA and KBB. It is valued in the high $8,000s. Keep in mind, I just bought this car in the last month. They tried to offer me $4000. I was prepared to take a hit... Especially since I had chosen to finance my tags and taxes. However, they offered me half of what I paid for the car, And less that half of the value. The sales manager, Paul, was very rude and condescending. He tried to tell me that cars depreciate 50% when you drive them off the lot. This is completely untrue. Cars typically depreciate 15-20% each year. So, I will never do business with this dealership. Even if I could pay for a car in cash, they will not get my business. I will also not recommend them to any of my friends or clients. read more

We wanted a car and they talked us into giving them a deposit for a car that was no longer available, claiming they could get it. They told us the car was on its way from another dealer and it would only take 1-2 weeks to arrive. We waited 3 months and when they started neglecting our requests for answers when we called to inquire about the car, we figured something was up. After calling Toyota and other dealers and finding out the car was no longer available anywhere, we finally moved on to a different dealer and got a different car. This is the worst dealer we have ever dealt with. They lied blatantly about it being available to get us to pay a deposit...They sold us on a dream and left us hanging. One sales person named Sangar was the only one that would even return our calls, but even he was being fed the same misleading information by his sales manager. Pretty store, pretty talk, but lies and neglect only buy bad reviews guys. Ourisman and Lustine Toyota have been amazing on the other hand with being straight up with the facts..As a Springfield resident I'm pretty sad to have the worst dealer ever as a neighbor. read more

Had to Ask for my car keys back almost a dozen times. Low balled my trade in by less than $1000 over everyone else. Was supposed to have a meeting with the GM at 11a. He never showed 1.5 hours later. Worst dealer experience I've had in past 30 years. Stay away from this shady place. read more

I have been with Priority Toyota for 10 years and I have never had a bad experience whether it was leasing or buying a car or service on those cars. They have always been very professional in all aspects of the dealership and they will be the only dealership I will use in the future read more

Unfortunately, their service department lives up to the reputation of most big dealership service departments. If you don't believe me, at least believe this... a C- from the BBB and their accreditation was revoked by the board. http://www.bbb.org/washington-dc-eastern-pa/business-reviews/auto-dealers-new-cars/priority-toyota-springfield-in-springfield-va-17471/ I had to take the car in a week a after buying because they agreed to paint the car to fix some very obvious scratches. During the week that we did drive it, I noticed there were some issues with the radio. Long story short, my new-to-me car stayed with their service department for 3 weeks. They did give me a loaner but I had to call constantly just to get a status update and it seemed there was always another reason for the delay in the repairs. During this time, I realized that we were never given a spare key. I began asking for the key in January. It is now May and several requests later have gone ignored. We also just recently noticed that we were missing the back head rests. The car we purchased was being driven by a manager at the time. What happened to the head rests, we have no clue, but that request has also gone ignored. We also agreed to the Priority Care for basic maintenance of the vehicle even though we live closer to Baltimore and it is kind of a haul to take care of these things. Unlike our Altima, when "Maintenance Required" pops up, it does not tell you what is actually needed so I assumed it was an oil change which is included in the Priority Care. I made an appointment for 9:30 on a Saturday morning. When I got there, I was told all I needed was a tire rotation and that it would cost me, unlike the oil changes. I asked how I would know that and the guy assisting me said I needed to "just read the manual". Well, if it is in your computer system and I am calling to make an appointment, could you have not just told me this then? I begrudgingly agreed to the cost and as I am about to walk away from the desk, he tells me it will be 1.5-2 HOURS before the car is done. I thought I misheard him. Realizing I had not, I demanded my car keys back and left. If I have made an appointment, there is absolutely no reason it should take that long. On a side note, there was another gentleman who may have been a walk in there at the same time as I was. After taking all his info and the keys, the guy helping him informs him his vehicle not be done until late afternoon. The customer was shocked by this and the service man just responded, "There a lot of people ahead of you." in a way that implied that this was how things are and just to accept it and that he did not care even a little bit. Time is not abundant for everyone and if it going to take a while, you need to tell the customer right away so that they can decide to stay or find another place. You don't walk into a busy restaurant and give your name first. You are told how long the wait will be. I decided that "Priority" Care or not (this has nothing to do with the Engine Care for life program), I would not be making a drive like this again for a simple tire rotation that I could have done at my local guys down the street, especially if I would have to pay for it anyway. We eventually did take it to our local guys (shout out to Columbia Auto Car) who are not 2 minutes down the street. Not only was my husband in and out, but we later received a thank you card in the mail along with a coupon for future service. That is great customer service. That is putting your clients first. Priority may be a big dealership but it doesn't mean they can't act like the little guys once in a while. Now, you may wonder, "Why not complain directly to them? Why are you on Yelp doing this?" and I will tell you why. Despite our requests for keys, despite constant calls for updates that went unanswered, despite the lack of information... the ONE thing they were persistent in contacting us for was a SURVEY ON THEIR CUSTOMER SERVICE! They called, they e-mailed and you can bet I answered. read more

(edited once I calmed down a bit. Try to be a conscientious Yelper, kids.....) I've had Toyotas since college. First, the 1982 Corolla. Then in 1996, a leased Camry. Then a 1999 Camry, followed by a 2006 Prius, which was traded in for a 2010 Prius. I know my Toyotas, people. And they are solid, dependable cars. Which brought me to Springfield Toyota last fall. I purchased a used 2007 Prius in August 2014 from Springfield Toyota. I bought the prepaid maintenance plan, and the staff seemed friendly enough. My salesman does not appear to be at the dealership any longer. He was OK, but had the usual sales-pressure demeanor that so often accompanies the buying process (especially in used car sales). The atmosphere changed for me once I actually bought the car, which I now regret. There were a couple of small things wrong with the car upon purchase, which were efficiently repaired. The service staff are friendly and professional. Springfield Toyota seems to be a polished, friendly dealership. The move to the new facility on Loisdale Avenue improved the outward appearance by leaps and bounds! the service bays are clean and bright, and the waiting area and showroom are wonderful and airy. It's quite comfortable to sit and work at one of the many tables and seating areas scattered around the space. First, we played Whack-A-Mole with my front bumper cover for four visits now. Fair enough; one screw gets fixed, and another screw nearby decides to pop out. They have not charged me for any of those rounds, so I can't complain. And the oil changes have been quick, so that's good. For additional work I have always been able to borrow a loaner car; they do seem to put effort into customer service. But they seem to quicken their rate of speech when they are explaining highly nebulous, hugely expensive problems that are (often) wrong with my car. It's a 2007 Prius with 72,000 miles on it at purchase in August 2014. It is now March 2015 and I'm sitting here for a routine maintenance at 82,000 miles. And in those 10,000 miles in between, there has somehow been about $2,000 worth of repairs that have been needed on my car, with another $2,100 due the next time I come in. Oh, wait! Did I just say that I was here for ROUTINE maintenance? Oh, pardon. I'm actually finished with the oil change and such; I'm now sitting here for an additional hour and about $350 worth of repairs, including a brake flush and minglebuppitz replacement. (my very-smart boyfriend pointed out to me, during my fit of "I'm missing dinner, honey, because Toyota," that at this point I could likely have just had them swap out the engine!) Used cars sometime come with problems; I had a huge brake job and flush and replacement and whatever-the-heck-else went with it back in December. But evidently, today they need to flush the brakes. Again. But wait, they didn't seem to DO that in December. But they did ALL THE THINGS in December. So why am I paying for this again? Auto maintenance, according to my dad and countless curmudgeons, has a high deception factor. Us laypersons don't know what's going on under the hood (generally), so if the service bay tells me that my brakes might fail in a month or so because a small diamond-honed Canadian bolt that connects to the mimpledingus under the Lorax socket bench might have two micrograms of rust on it, which is above the recommended 1.75 micrograms... Well then. I can't be on the Beltway at 72 MPH and have my Canadian mimpledingus fail now, can I? So I pay the $350 to fix it. And that's the thing. I always have this slight feeling that I've been been violated after I leave the service bay with my slightly-improved-but-still-feels-the-same Prius. Maaaaaybe I have a lemon? The staff are friendly. The service SEEMS good, but I'm used to Toyota cars being very dependable and easy to maintain. This one is not. And I have this suspicion that this dealership isn't committed to educating its customers (are any? I honestly don't know). I am taking my car to a garage for a second opinion, and possibly repairs beyond scheduled maintenance. read more

The experience as a whole at Priority Toyota in Springfield, VA was challenging. The reason that I am providing a fair review on the service department at Priority Toyota in Springfield is because of lack of communication, as well as inadequate recommendations for my car. I brought my 2010 Toyota Sienna to the dealership in August to have it checked out as Mr. Tire had told me that the steering rack needed to be replaced. I had it done with the dealership and they recommended at that time to get the power steering and transmission fluid flushed as the colors were dark. I did the work and spent $1900 to have that done. At the time, my car had approximately 75k miles on it. Not long afterward, my car started making a strange whirring noise when I was decelerating. I took it in to the Toyota dealership in Tysons, an Aamco and finally to Priority Toyota where all three determined that the transmission was going bad on the Sienna and that it would be $5600 to fix. As this was my first Toyota, I was very upset with the diagnosis. I had chosen the Toyota Sienna as our family minivan because of the wonderful reliability reputation that it had. I worked with my service rep, Dana to receive some help from Toyota all at my urging due to a couple of factors. One being that this was my first Toyota and two being that they had recommended the transmission flush in August which seemed to bring on the transmission issues. Dana was the only helpful person that I worked with at Priority. It took over a week for me to hear from the Regional Toyota Parts Manager on whether or not they would give me a new transmission. I had to call on my own several times to receive any word from Priority. I kept asking for Bobby Bell or Rusty Brown. Neither one of them would speak with me. The lack of communication was very frustrating and I did not feel like a "priority" to them. Finally Dana called me back with information. They agreed to give me a transmission and said that I would only have to pay for labor $1500. I had some concerns that the transmission going bad had possibly been caused by the transmission fluid flush that they had recommended to me and I had had done in August and they agreed to discount. I received a call from Dana on Tuesday, October 18 that my new transmission was there and we agreed that I would drop off the minivan on Thursday, October 20 in the morning for them to work on it all day. I would be given a ride back to my house on the complimentary shuttle. I received a call from Dana on Wednesday, October 19 letting me know that she would be in late on Thursday and that the car would be ready by 4:30 pm. She said that Ronald would be helping to check me in at 8 am. When I arrived at Priority on Thursday morning, Ronald acted like he was too busy and had too much going on and that he had forgotten that he had to help me. Not only that, he gave me grief about having the shuttle take me home (it was 9 miles from the dealership and the shuttle apparently only goes within a 5 mile radius). I had taken the shuttle home from the dealership before, and when I spoke with Dana then day before she had never mentioned that it would be an issue. Again, I was not made to feel like a "Priority." Dana had told me that the van would be ready by 4:30. I did not hear from her or anyone at Priority that day so assumed that to be true. My husband and I picked up our kids from school and went out to dinner and then over to the dealership to pick up the van. They told us that Dana hadn't made it in that day and others were covering her case load. My van had received a defective transmission and they needed to order a new one. While I appreciate that they didn't send me home with a defective transmission, I would have liked to have received a call during the day with this information rather than finding it out at the end. As it was Thursday, a new transmission wouldn't be in until Monday. Luckily Priority gave us a loaner car at no cost for the weekend. The new transmission arrived at Priority and my car was ready on Monday evening. My car seems to be working well now (knock on wood). I think that this is mainly because I had to fight to get the outcome that I deserved rather than have the people at Priority help me with the issue. Working with Priority Toyota was very challenging and there were many times when I did not feel like the customer was the "priority." read more

I recently decided to give this dealership a try for a number of reasons - mainly they are close to work (with shuttle service that will get me to the office or the mall), extended service hours, and some problems I've had with my other dealership over the years. Pulled up without an appointment on a midday afternoon around 3 for a minor regular service and was on my way in just over an hour. Staff was very nice and efficient. The waiting area is much nicer than my regular dealership. And overall I had a really good experience for a first visit and will be giving them another go. read more

First person at the dealership today with a 7am appointment. Simple Toyota Care service, followed by needing a tire patched due to a small nail. Service advisor quoted 90min (1.5hrs), 257min (over 2.5hrs) later and I am still waiting. I have watched, and listened to at least 5 people get there cars back for oil change/ Toyota care level service and they got here way after me. No apology, just an excuse about how they are busy today. I might accept the "busy" excuse if I was a walk-in or mid-morning appointment, but when you are the 7am appointment and the first one in the bay, it doesn't fly. I have been impressed with my first Toyota, and my wife and I are considering replacing her car with a Toyota as well. It will not be from this dealership. I will drive further away, to work with a company that actually cares! Bought my car from Savannah Toyota and they were great, this place is severely lacking. Will update on exact wait time once I get my car back, but I am guessing 3hr wait or more. read more

Needed new break pads and rotors for both front and back of my Toyota Highlander . Went to Priority Toyota for genuine Toyota parts. Feel assured about service and parts . However the check in process is a nightmare. You basically walk into the front where it is basically Grand Central Station completely chaotic . No one is there to greet you or guide you. It's a free- for-all. You basically have to jockey over the other customers and find an available Toyota staff person to get service. Crazy.... read more

The place is nice, people are nice but twice now I take my car in for Toyota Care Plus service, they tried to charge me for it. I've already prepaid for 5 years, put it in the computer, sheesh. And also twice, they tried to Up Sell me the services I did not need. 1st time it was $166 fo change Air and Cabin Filter. I went to buy filter online and changed it myself for $25 and it takes 5 minutes to do but what got me mad was the filters were not dirty. Last time they tell me I needed MAF clean and Bottle Throttle service, $80 for each of the service. Again the car did not need them done. I think I will take my business else where even though they're 5 minutes away from where I live. So if you take your Toyota in for service, watch out! read more

Beautiful new dealership with HORRENDOUS customer service. Took my car in for 70K servicing. Was never treated as a priority, as their name implies. Trouble from the get-go with service advisers who showed no interest in greeting me or helping me as I arrived to drop-off my vehicle. Was told I would get a call in the morning after they took a look at my car and by the afternoon, no phone call. Took a series of calls I initiated to reach a person to help me. As I drove away with a dirty car (after promised a free car wash) at the end of the day, I noticed about $1000 in suggested maintenance that they never even discussed with me listed in my Automobile Status Report. I can't even imagine why they didn't talk to me about these items. Rookie mistakes...I work in a service industry and there isn't any good excuse for what I experienced. read more

Unfortunately I have to report extremely poor service today or to be more exact, a lack of service. I have had both of my Toyota vehicles serviced here over the past several years, and I have always been satisfied with their service. Today, however, demonstrated an internal process that is obviously broken. I made an appointment for 10/10/2016 on 10/7/2016 for an oil change/109k mile service and to have my brakes checked and changed, if needed, on my RAV4. I dropped my car off on Sunday afternoon using their Night Drop service so that my car would be there when they opened on Monday morning. I typically try to schedule my service appointments on holidays (today is Columbus Day) when I am off from work. When I did not hear from anyone from the Service Department by noon on Monday, I thought I had better call. In the past, I have usually received a call from someone in the Service Department by mid to late morning giving me a status update. When I called around 12:30, I was put on hold for almost 10 minutes only to be told that someone would have to call me back. My family and I were about to eat lunch in Tysons, so I thought I would surely hear from them before we finished lunch. By the time we were back in our car to head home, 90 minutes had passed and still no call. So I called again, only to be told that someone would have to call me back... again. We decided to just stop by Priority to check on my RAV, as I thought they would surely be done by the time we arrived. Still no call by the time we arrived. When I arrived, the first Service gentleman to assist me couldn't find a status on my vehicle so he handed me off to someone else supposedly because I used the Night Drop service. I was confounded why nobody seemed to be able to find the status of my car in their computer system. The second gentleman to help me also had difficulty finding the status of my vehicle. Then he figured out that my Night Drop envelope was sitting on the desk of someone who wasn't even at work today or had left early. I wasn't quite sure what the story was, but that was beside the point. My envelope sat on this person's desk all day, which meant my car sat all day with absolutely nothing done to it. I don't understand how an operation this big and experienced did not know that a vehicle that was scheduled for service and was physically moved by someone from the Service Department in the morning was unaccounted for. Despite my anger, I managed to maintain my composure. The Service Manager apologized and offered me a free oil change if I was willing to bring my car back. My response, "I'll think about it." At this point, I seriously doubt I will be returning to Priority for any service in the future. read more

This dealer should be close they sale cars with false safety inspections I will get in contact with the county to make sure They do not sale used cars with out safety It could cost someone's life but I guess they don't care is all about money Safety first.... Toyota is allways about Safety what's going on I'm not recommending costumers anymore stay away read more

Love my Highlander! Wendell was the best salesman I've ever had. He's extremely knowledgeable and goes the extra mile to make sure you get exactly what you want. He takes the time to explain the different features available on the various models. He doesn't pressure you to buy. He is available for you before, during, and after the sale. We will never buy from another salesman. Thank you Wendell for your superior customer service. read more