Took my first trip into Priority Toyota to hopefully trade in my Jeep for a Tacoma. I sent in a inquiry and they called to set up an appointment with Hector. The next day I honored my word, but asked if I could come earlier, no problem he said. When I arrived, I was treated by Hector and he already had three Tacoma's set aside for me to test drive and view. Got along with him well and the experience was great. Went back to start looking at numbers and negotiating trade in and lease numbers. I will say they worked with me and the negotiating was good and fair on both sides. I will say I had a great experience and would recommend to purchasing a vehicle there and also ask for Hector! I also dealt with Ibrahim, one of the sales managers, and I really enjoyed our experience negotiating. They were friendly, respectful and helped me get what I wanted. read more

Potential customers: Read this entire review before visiting or buying anything from this dealership. It's long but you'll be thankful at the end. I spotted a decent looking used 2010 silver Honda Odyssey touring edition minivan listed at this dealer and called ahead to make sure it was still there. The sales person told me it was still there but currently getting test driven. I told him that was ok, I still wanted to stop by and see what else they had. If the other person didn't buy it, I might. An hour later, I was there. The sales person told me the car was still out on the test drive. Odd, but ok. I went out to look at other vehicles in their lot. But wait! There's that 2010 silver used Honda Odyssey touring edition! I went over to touch the hood to see if it was warm. Maybe it was just returned? No. Ice cold. It was never driven. I looked around the car, noting some issues that I will get into in a minute. I went back in and brought up the fact that the van was not out being test driven (as I was told). I didn't like that I had been lied to. But a sales manager named Paul apologized and explained that they had misplaced the keys when they were replacing the battery and simply crafted that story to save face. So lying to a pitential client (instead of being honest) is their policy, I guess. Meanwhile, our sales guy asked another sales manager (Al) for help locating the keys, to which the sales manager replies "don't talk to me about the damned keys". This guy comes into play later in this review, stay tuned for that... They located the keys after 10 minutes and I agreed to go for a drive. The van drives well, except for a high speed shake between 55 and 70. So the wheels weren't balanced properly... Or worse (wait for it). It looks decent, except that the front bumper looks... Odd. Like it has a sun burn. The clear coat is peeling off and the edges of the bumper don't match the fenders well... Not to mention the color wasn't exact. Even if it's the same silver, paint ages different over time. Could be a salvage bumper. I looked inside the hood and inside the wheel wells... Hoping to not spot front end damage. The engine bay looked clean. Too clean... Body shop clean. The front fender wells had brand new plastic cladding. Not a spect of dust or dirt. Brand stinking new on both sides. The rear wells? Dirty. Just like a car with 80k should be. Odd. I go in and offer the dealer a reasonable offer. They wanted 14k plus taxes and tags and some ridiculous fee called "pdi". (PDI is their fee to change fluids, wipers, and detail it. You know... All the stuff they should do anyway because they're trying to sell the car! An oil change, wipers, amd detailing isn't worth $1,000.) Total cost for a 9 year old used van? $17,000. Keep in mind, fair market value was $11,500 to $14,000. So we countered at $14,500. I brought up the obvious issue with the damaged and likely swapped bumper and wheel wells and the sales person goes to get the sales manager. The guy from earlier who yelled at our sales person about not bothering him about keys comes walking over and introduces himself as Al. I introduce my family and he immediately stars off with the sales tactic I like to call negging. He tells us we are being unreasonable, low balling them 2k under their price. I told him they were asking the top range of fair market value and that the van had some issues that made it less than perfect condition. I explained the bumper was questionable and that there were parts that had been replaced that would only have been if the van had been in a front end collision. I explained the fact that there was no report of that on carfax means the previous owner did it under the table and I didn't feel comfortable paying sticker price for something that could have been in a wreck. He countered with this.. "So what if it has new cladding in the wheel wells? Thats new parts, that's a good thing". I immediately ended the negitiation because if the sales manager can't understand that new body parts and a mismatched, flaking bumper don't warrant negotiation, I didn't want to buy from them. I tried explaining that to him because he was getting pushy, but he called me unreasonable. Then he started to get very loud and offensive. I reminded him that he was acting like that in the middle of his dealership, in front of many other clients. It was uncalled for and highly inappropriate. To my sales guy and the first sales manager, Paul. You both were decent. You didn't have to craft a lie because you lost some keys, honest is the best policy. But I get it. Al, you cost your dealership the sale. You would have been better off telling me right up front that you'd have your guys inspect it and certify that it was in good condition. You could have offered to meet me in the middle on price. Instead, you insinuated that I was being cheap. Pushy sales tactics don't work on everyone, Al. Especially people who undrstand cars. Know your client. read more

Jessica is a gem! I have always had a great experience at Priority Toyota, but working with Jessica makes it so much easier and less stressful. She provides a detailed analysis of any issues, looks for ways to save me money, and keeps me informed as to when my repairs will be complete. The rest of the team at Priority are just as friendly and helpful. I will continue to trust Priority with my Highlander. read more

I always took my Toyota Camry for service. CHRISTOPHER NAVARRETE is awesome adviser . He explained everything so nicely . Thank you so much . read more

I have been coming to Priority Springfield for a year now, and at first I dealt with some bad customer reps there. This time it looks like they have improved. John was our rep and he was FANTASIC! He was friendly and respectful. My car was serviced well so no complaints. I'll be coming over more for my car service. read more

Awesome experience. I would highly recommend. Great car and great experience from beginning to end

Went in to buy two tires. Was reminded my oil change was due in 200 miles and asked if I wanted to get that done as well to save a trip back. Then informed my truck was part of a rebate. Got three things done in one trip for only the cost of the new tires. Given free rental car to go home get errands done. They kept me informed every step of the way. My Service person Nadir Ali was the best. He deserves a raise. read more

This is the absolute worst place in the world. I DREAD having to deal with them. From the purchase to the service, I just can't do it anymore. Each time I think it won't be that bad, that it's my imagination - and then it's worse than I remembered. I hate hate hate dealing with them. Don't do it. read more

Service is always top notch - only place I bring my Sequoia (which I also purchased here - best value)

I've been going to Priority Toyota since 2012 for service of my Prius. Recently, I purchased a 2019 Hybrid RAV4. The salesperson, Lee Nguyen was awesome. He was attentive, courteous, and professional in every way....not to mention quick. He does not not play games like other sales agents. I informed him what I wanted since I already did my research online and the paperwork was processed within 30 minutes. Now, the finance guy was another story....he tried to up sale all kinds of warranty and even had my name incorrect on the paperwork. When he realized he couldn't sell me anything, he got short, unprofessional, and reluctant to answer any questions. He even tried to get me to sign digitally and says that the printer was broken so will send me the contract in the mail. Ha! I said I want to read the contract and he can send it to the printer to the office next door. Lo and behold, the printer in his office miraculously worked. read more

3 HOURS For an oil change. Incompetence! How are any of them allowed to touch a car???? Don't say yes to an a bulb change or car wash. Extra HOUR. Employees milling around not even pretending to work, because God knows they don't know cars. Sick. Not even worth a warranty. go anywhere else. read more

The manager Sahid has a real problem and thinks speaking down to me with my daughter present will sell a car with pressure tactics. Your lucky she was present broheim... read more

The repairs Priority quoted for me were too expensive to bother trying to save the vehicle. Nevertheless, after I left the vehicle, they arranged for a shuttle to take me to my nearby house. During diagnosis, the service rep was either able to answer my questions or get answers from the technician. To pick up my vehicle, they arranged for the shuttle to return me to the dealership. I was unhappy that the vehicle is effectively dead, but the service was responsive. read more

This Priority Toyota Springfield (VA) used to be in KT Jennings Toyota. I do have to say that the rude customer service at the service dept is still the same. I know its early in the morning, but it doesn't have to endure rudeness. I think I will be going to Jack Taylor's Toyota. Even though, I didn't get my car there...the service dept shows better customer service attitude than here. This will be my last time. I recommend you buy your vehicle at Priority Toyota Springfield. I DO NOT recommend getting it serviced. Horrible customer service attitude. Thank you. read more

We bought a car from Carvana and were having trouble finding a shop that accepted their warranty. Toyota Priority Springfield worked with our warranty to replace our radio. They were friendly and helpful with getting the process started, but there was a delay in the repair due to a shipping mixup. However, when I followed up with the dealership, they found they picked right back up on the job and were able to install my radio in about an hour. Now we have a working radio covered 100% by our warranty. Great service! Also, I forgot to mention: when I first brought in my car, they did a multipoint inspection and provided me with the report. In addition to that, they also filled up my windshield wiper fluid which was depleted. I thought that was a nice touch and a nod toward the good service that I would come to experience from them. read more

Just purchased my second car from Priority Toyota Springfield. Matthew and Paul are the dream team when it comes to sales! Great customer service and willing to work with you to meet your needs. read more

I have personally not had any issues with anything. The service here miles better than Bill Page Toyota. The technicians here know what they are doing. And the customer service people very professional. Shout out to Dwayne and Tammy. read more

Went in for oil change with Mobile 1 synthetic. I read the invoice and it said bulk oil or some equivalent. I question this implies it is NOT Mobile 1. Argued whether I asked from synthetic or not. Used Mobile since new and should have been on service history. They did changed back to Mobile 1. Salesman? sat me down for results of xx point inspection. Suggested work over $1K for various stuff. No thanks. I now go to mechanics that don't pitch up-charges. read more

Since when do dealerships not appreciate and love referrals? Apparently this one. Our salesperson, Todd, stated they do not do bird dog fees. Why would we refer him or the dealership then? I wouldn't say it was the best or worst dealership we've dealt with. We've purchased many and dealt with many and Priority is somewhere in the middle. Finance still takes awhile. At least they have a cafe. They have way too many people who try to upsell you. This was another annoying quality. However, so far the best experience has been the service department. We had to take our vehicle in recently and they were efficient. So far no complaints on that and I hope ultimately, service continues to do well. read more

I own a 2010 Hybrid Prius that had to be towed since the alternate battery was dead...AAA towed my car to Priority and Anthony Vargas took charge and my car was ready at the end of the day...Anthony always takes good care of me.. read more

I took my car in for a safety inspection that is covered for life. The service was free of charge and completed in 30 minutes. Nadir Ali, the representative checked my mileage and service record, He advised that no other services were needed at the time of visit. Very much appreciated! read more

I looked a car (RAV 4) and got my priority sale price from the Priority Toyota web site. And a sales person called me at the same time, asked me to come to the dealer for testing drive and see the car. So I went to the dealer to see a sale person but I was told, the car is already sold. How did the dealer sell the car in 10 minutes? I am located at Springfield and 10 mins from the dealer. I spoke a sales person 10:25am and got an appointment to see the car at 10:45am. What was that? It is Bait and Catch sales tactic. The car on the web site is only exist on the internet but not actual the dealer inventory. Then he showed me another car with less features but same sale price.... No Good, Old school sales tactic. I also called the dealer when I was driving back to home trying to explain it. Then another sales manager said if I pay the sticker invoice, they can get the same car. The sticker price was 30,034 and sale price I had 27169 from the dealer. It is $3000 difference. The dealer sales team stop this sales tactic to customer . It is old school sales tactic. read more

Attempted to return my leased RAV4 here and purchase a minivan and it was an awful, deceiving experience. A Toyota associate took my Rav4 keys upon arrival and immediately directed me to my salesman without any explanation. Wendell (my salesman, who was actually very nice and professional) took me to look at vehicles. When I returned to the counter and informed them I wanted to buy out my lease and purchase the RAV4 vehicle and trade it in, using the higher trade in value to put towards a van, a gentleman named Allen informed that I couldn't because he had already "zeroed" my lease, despite the fact that I hadn't been told any of this nor had I signed a single document. Furthermore, he was incredibly rude and in a heated exchange told me what an inconvenience this was to try and switch etc. My sales associate suggested I sit down at his desk, while they figured this all out. He then went to find out what was going on because I just wanted to leave at this point. When he came back, I was told that I couldn't do anything because Toyota had already taken the vehicle back and therefore my lease was up. Again, despite the fact that I had not been informed, had not signed and had agreed to none of this. I was extremely nervous at this point because, I felt, they had taken my keys and virtually left me stranded there as I hadn't any other vehicle to get home. I sat there for about 10 minutes this way getting extremely agitated and nervous, culminating in a splitting headache. Finally a gentleman named Ali sat down and explained that I still had the car leased to me (phew), but my trade in value I suggested was not acceptable because of the "condition of the car." He then offered to give me a $3000 check for the difference of my lease buy out option and his Johnny-on the-spot appraised value. He said I had to make a decision "quick quick quick" because it was Friday and people wanted to go home etc. Reeling from the deception of being told I could do nothing, to these strong armed negotiation tactics, I became stressed, uncomfortable, anxious and altogether extremely uncomfortable and decided to just leave. My sales associate, Wendell, whom I did like and was truly about to buy a van from, gave me back my keys, apologized profusely and walked me out, making sure I was ok to drive. I left feeling completely confused, deceived and awful. read more

Nadir is great - very responsive, provided me with estimates quickly, worked with me to determine what service my dad's truck really needed, etc. The inside of the dealership is beautiful: plenty of space for social distancing, a kids room, a quiet lounge to work while waiting, a cafe, etc. I will definitely bring my dad's truck here for all future work that is needed. The only reason it didn't get 5 stars is the high pricing - they charged $25 PER wiper blade, etc. For the excellent service, I guess the high prices are necessary. Still an excellent service provider for my dad's Tacoma. Keep up the great work guys! read more

Working with Wendell Russell at Priority Toyota Springfield was the best experience. He was straightforward and informative about the car buying process. He also listened to what I was looking for and made sure he could meet my expectations as best as possible. After the purchase he has continued to keep in touch in case I have concerns or any simple questions. Hands down best experience. read more

Updated again: wasn't able to get through to have my car issues sorted and too frustrated now to bother. Have found some honest local mechanics and will seek help from them instead. read more

I came to get service done on my vehicle. Really surprised to see employees not wearing masks or wearing them incorrectly. Yet they have signs on doors to wear masks. My son is uncomfortable being here. read more

I waited a while to post this because I wanted to see if the General Manager would actually take the time to respond to my direct email. He did not... So, here's our experience with their service department. This was for my wife's RAV4, it had some paint chips and we brought it in for repair covered under warranty. The guy we initially spoke to, I can't remember his name and I won't describe him because honestly, I'm gonna go easy on him. He's probably a nice guy once you get to know him, but he's just not destined to work in customer service. I should know, I'm one those people myself! I can't stand the general public. Anyway,... The service took much longer than expected. I had a car in for body repair and paint once and it was 2 weeks. I'm pretty sure her RAV4 was with them for almost 4 weeks. We almost had to wait even longer because the techs "lost a part" and would have had to order a new one. Luckily, they found the part and we got to pick it back up shortly after that. The second part is the details on the interior. The inside of the car was a mess. My wife found trash in the car and a cloth. The interior was very dusty. I understand the painting process can get very messy and dust is inevitable, but it doesn't take 30 minutes to wipe the inside of the car down. I should know, because that's exactly how long it took me to clean the inside of the car. Not to mention, my wife is pregnant and with all that's going on right now, she did not to be breathing in all this left over dust. Not cool. As someone who works for an automotive marketing agency, I was relieved to learn Priority Toyota was NOT one of our clients, I'd have been embarrassed. To the GM, you guys can do A LOT better than this. read more

When I could not get a response from another local Toyota dealer to bring my vehicle in for recall (where I purchased!); I called Priority to inquire. Service advisor Darryl picked up the phone, said Parts had already left but he could call me the next morning & advise. He took all my info & sure enough, called the next morning to let me know it was in stock & he reserved a spot for me. Easy Pezzy! Facilities is huge & clean. Very organized & Darryl is example of excellent customer service! Love this place. read more

I went in for an oil change and tire rotation. We use Priority for all our business and personal vehicles. I was impressed by Hunter in the service department. There was no pressure, but we realized I had missed a major service. It cost A LOT more, but it just made sense to care for the vehicle. I trusted the advice from Hunter and the team there. read more

Went in to pick up Floor mats and Everyone was super helpful in the pickup and install of mats.

I bought my new Rav4 here in July of 2019 and had a great experience, especially in comparison to my terrible experience at Ourisman Fairfax Toyota. Since then, Eddy Cruz has taken great care of me for maintence needs. I truly believe this is the best Toyota dealership in the NoVa area. read more

We purchased a 2017 Highlander back in July. We worked directly with Kirk Etter (I believe) and he was a great person to work with. Very honest and upfront. The part where we were signing paperwork got really salesy with all the packages and stuff, but I understand it's a part of their job. I recently took it in for the 5000 mile service and it was quick and painless. I was really looking forward to having the car detailed afterwards, but they just run it through a car wash without addressing the interior or tires. Other than that, I have no complaints! read more

Priority Toyota has a great service department and awesome sales reps! My slaes rep Matt listened to exactly what i was looking for and was very knowledgeable in the vehicles i was intrested in (wish i could have gotten that tacoma though!). Nor Matt or any of the managers were pushy during the process. I shopped around and even went home...then at 7pm i decided that i wanted the vehicle and the madebthat happen with no gripes or moans about staying late. I've been a Toyota owner for a very long time...Priority Toyota is great place to shop. If you looking around ask for Matt and he will work for you to get the best deal done! Thank Matt for your help!! read more

On February 9, 2023, I purchased a 2019 4Runner, when I made this purchased a traded a Jeep Wrangler. Of course, it had a loan in which Priority Toyota Springfield was to pay off. When making the deal we obtained a 10 day pay off, 14 days later the loan has still not been paid off. When signing documents, I signed a document stating I was responsible for any balance over the calculated payoff, of course when I signed said document, I was under the impression that the loan would be paid off with in the allotted 10 days, I will be honest my purchase seemed seamless and was very easy. Honestly, I absolutely would have given a 5-star review, however when I was asked for the review, I was also promised a black out kit would be mailed to me...well needless to say I have not received it. Truthfully the black out kit is not that important to me and had pretty much decided I just would not write a review since they did not follow through on their promise. Now it has become the principal of the matter, you made a promise on an agreement but once I pulled out of the lot you not only forgot your promise, but you also forgot to pay off my trade. Get it to together please and don't expect me to pay the interest on the additional days. read more

I purchased my 2020 Toyota Avalon here at Priority in the early part of this year. Since the day I walked thru the doors at Priority Toyota Springfield I have been treated with such professional, personable and knowledgeable staff. I would highly recommend anyone thinking of buying a new car DEFINITELY go by Priority Toyota Springfield!!! You will not be disappointed! read more

Poor sales service, aggressive sale tactics and they treat you in a condescending manner.

I made a service appointment for the first time at Priority Toyota online and clearly stated what I wanted done, and what coupons I had. I needed a state inspection, drivers side visor, my air conditioning was making a weird noise and I wanted it checked out, a multi point inspection, and a car wash that was complementary. I thought coming here would have a greater quality of service than smaller gas station shops since it was the same maker as my car. When I showed up, I was 40 minutes late (baby sitter problems) and felt very grateful they still took my car, but I honestly wished they would have just turned me away in the end. The first man who helped me could not find my appointment, but stated "Chris" was looking for me when he did find the paperwork. He asked me what I wanted to have done to my car and wrote down everything. I thought it was strange because I stated clearly online, but didn't think much else. I left my car there and was told I would have a quote called to me when the mechanic was ready. I missed the call (made 5 hours after I dropped my car off) I called back twice within 15 minutes, and each time they asked for the mechanic's name and transferred me to Chris's mailbox twice. I left two messages and waited. About an hour later Adam called me back and stated he had been trying to get in touch with me. I stated that my technician was Chris but he stated that Chris didn't work that day. WTF? The first man, who stated that Chris was "looking" for me and front desk, who I called twice doesn't even know who's working on my car? Is anything tracked? How could Chris even be looking for me if he wasn't there! I asked for my quote and he asked me AGAIN what I wanted done to my car. WHAT WAS THE FIRST GUY WRITING DOWN THEN? I stated again, what I wanted done and asked how much a driver's side visor would cost. He stated it should be definitely under $100.00 but would call back with the correct price. He called back about 30 minutes later and stated 170.00 for a driver's side visor..... so much for definitely being under $100.00. If I had wanted it installed it would have been $130.00 for labor. The multi point inspection, he told me, is apparently the same as a state inspection, so he stated he didn't want to do that, even though I had a complementary coupon. Since when were state inspections free and called something else? I went ahead and only got the visor part and state inspection done. When I went to pick up my car, they AGAIN could not find my paper work. Told me to talk to Adam, who then told me to talk to the front desk AGAIN. I stated that the front desk sent me to him, and he finally got up to look for my paperwork. Turns out, he switched my first and last name. They didn't do the complementary car wash, and I honestly just wanted to get the hell out of there. I dropped my car off at 7:40AM, got a finished called at 3:30. It took 8 hours to do a state inspection, and get me a visor (THERE WAS NO INSTALLATION TO BE DONE!) This is the most unorganized car service I have ever been to. I will NOT be coming back here. Instead of asking for my name or car to look up in their system when I needed help, they just kept asking me for the mechanic's name, who probably works on 213654651 cars, and relied on him to remember me! What is their computer system even for? Best person was a man wearing black in the morning, who asked me if I had been helped (which I hadn't) . The rest of the employees, just stare you down, and or are totally lost. read more

Well, Had a appointment for 6 months service. The vehicle has 8600 Mike's on it. Was told it didnt need a oil change due to lack of mileage, but would need a 36 month service at $900 in order to maintain the warranty. I complained and as told you could do a $200 service to maintain the warranty and do the oil change later. The vehicle is owned by my 80 year old Mother. It still smells new inside.We were never told that we would have to have it serviced at certain increments in order to maintain the lifetime free warranty. Also had to wait a long time when dropping off the vehicle, and also had to wait a long time when picking it up. We shouldn't treat our customers this way, especially when they are the ones that can afford to pay the higher prices that these vehicles due to their age. Disappointed. I use to refer everyone I knew to Priority in Springfield. Now I am reconsidering . I work retail for a company that has 27,000 employees plus I am in Constant contact with the general public on a daily basis. Probably 100 customers a day. I've never had this kind of experience at Ted Britt Ford. Deeply troubled read more

Had such a great experience buying my new 2022 Tacoma Off Road with Wendell at Priority Toyota Springfield that we went to go see him again for my wife's 2022 4Runner Limited. Very professional and easy to work with, Wendell had our best interest in mind and made sure we were well informed about the vehicle and the buying process. The whole team was great to work with, and I highly recommend going to see Wendell if you need a vehicle. read more