I need to give props to Tatianna, she was incredibly knowledgeable and genuinely helpful, not only…read morewhen it came to explaining how to use our hot tub but easing my mind. Before speaking with her, I wasn't sure about my purchase or that I made the right decision on which unit or honestly even the right brand/store. Tatianna helped with my concerns and doubts with a level of patience and understanding I didn't expect, especially for her age. I'm not going to lie, after originally purchasing I shopped other stores and price was absolutely on my mind as I brought in prices and info sheets of other units I had seen. She actively listened to what was on my mind, went over everything I wanted to talk about, compared other models offering pros and cons for each, reassuring and knowledgeably addressing the issues. This after sale service made all the difference and I am truly grateful for her professionalism. Thank you Tatianna for putting up with me and taking your time to make it such a great experience.

At first they were very helpful, TJ the owner sold my wife and I the hot tub and talked to us like…read morewe didn't know anything about hot tubs (which was great) and not tremendously worried about making that sale. That is where the great service stopped. Delivery wasnt great and I've had to call a couple times just to make sure I was understanding the owners manual (not user friendly) but I got the feeling I was bothering the staff. now two weeks later I have a leak and the staff is down laying what it is. waiting back to hear when the technician will be out. I will update the review IF it deserves it.

Randy & Daniel were awesome! Great customer service...even came to our house after 5 pm to give us…read morea tutorial on our new Caldera saltwater hot tub! Would definitely recommend!

We purchased the Kawai Caldera and we love it. Randy helped us with the purchase and was very…read morepleasant. Daniel came today to go over our chemical/salt system. He installed an ozone system for extra easy maintenance. He was very pleasant and very knowledgeable about every product. He was easy to understand. We opted to have the valet service because we are older and would rather them help take care of it for us. I would definitely recommend this HotTub Store!!

I need to give props to Tatianna, she was incredibly knowledgeable and genuinely helpful, not only…read morewhen it came to explaining how to use our hot tub but easing my mind. Before speaking with her, I wasn't sure about my purchase or that I made the right decision on which unit or honestly even the right brand/store. Tatianna helped with my concerns and doubts with a level of patience and understanding I didn't expect, especially for her age. I'm not going to lie, after originally purchasing I shopped other stores and price was absolutely on my mind as I brought in prices and info sheets of other units I had seen. She actively listened to what was on my mind, went over everything I wanted to talk about, compared other models offering pros and cons for each, reassuring and knowledgeably addressing the issues. This after sale service made all the difference and I am truly grateful for her professionalism. Thank you Tatianna for putting up with me and taking your time to make it such a great experience.

I just had the most amazing service with "Tori" from Alexander spa. I'm a current owner of a…read morebullfrog spa and absolutely love it. it's been amazing. I did have a few questions about operation needs and an ozone stabilization replacement. Anyway Tori far exceeded the meaning of true customer service. I highly recommend this company for any spa needs. Thank you

We bought a new-build home in Lincoln, CA and had a blank canvas in our backyard. We knew we wanted…read morea pool, so we interviewed a number of pool builders in our area, ultimately selecting California Trademark Pools. Our decision to go with this company was based on many factors, including that they are family owned, local and many of our neighbors and friends had previously used them as a pool contractor and loved the results. Ryan put together a beautiful design based off our desires. Jerry, Cory, Derek and the team kicked off the construction in November, for a winter build so we would be ready for Spring. We also need to offer a shout out to their concrete sub, JR Concrete Services, who left us with an awesome pool deck. They were exceptionally responsive and professional throughout the build process. We were ready for swimming by March (brought to you by pool solar by Sierra Pacific and warm CA weather). We could not be more happy to recommend California Trademark Pools for you pool build.

Absolutely the best pool builder you will find!! The entire process was so smooth I can't think of…read moreone thing we weren't pleased with. They went above and beyond what we could of asked for. The result is beautiful. Everyone we met was so down to earth, extremely knowledgeable & efficient to work with. We recommend CTP to everyone we know!

We purchased a Jacuzzi, and before we even got it delivered, we were notified of a safety recall on…read morethe heater. The spa was delivered and very soon after, California Backyard customer service scheduled Mat to come out and replace the heater. He quickly installed the replacement part and then took time to answer all of our questions and educate us about the functionality and maintenance care needed for our new spa. When our furniture was delivered the delivery team made quick work of delivering and setting up everything. They asked me my preferences and arranged the furniture exactly how I wanted it. We also ordered a pizza oven and we were not sure how we would get it over the unpaved path to the backyard. We thought we might need to hire a crane, but these guys figured out a way and they did a great job! Juan, Brad, and Jessie are assets to the California Backyard team, I appreciate that they were willing to go the extra mile to make my delivery go so smooth.

I am so thankful for California Backyard! My hot tub started pouring out water when a pipe broke…read more After I frantically hooked up the drain hose so my backyard wouldn't be flooded, I looked up who the local Jacuzzi dealer is. I called one of the California Backyard stores. They told me they don't have parts but gave me the phone number for the Warehouse as well as the email address. It was Friday afternoon on Valentine's day so I didn't expect to get a response back but I tried. I ended up sending pictures of the broken part to the email address. Within half an hour Breezy Martin responded asking me for my serial number of my tub so she could look up the exact part. When I emailed back, I also gave my phone number and shortly after she called me and told me they may actually have the part in stock, in spite of my tub being discontinued. She told me she would have to go into the warehouse to see if she could track it down. It would probably be about 20 minutes and they close in an hour and a half. Five minutes later, got back with the news they did indeed have the part. I was able to drive the 1/2 hour out to the warehouse, got the part and back on the road in time to avoid the holiday traffic. At the Warehouse, I was able to speak with the gentleman who does their service calls. He gave me a few pointers to pass on to my husband so my husband could do the repair himself. Our hot tub was back up and running the next day thanks to California Backyard and their amazing staff who went out of their way to help me!

We stopped in as we googled where to get replacement Frog Smartchlor ease replacement cartiridges…read more-- the frog website said All seasons pools and spas was a frog dealer and showed the jacuzzi brand -- after stopping in they had litte inventory and none specifc to jazuzzi as they are not a jazuzzi specifc dealer. Service was good but we decided to go back to Cali backyards as the sales rep thought these would fit our jacuzzi system as the brands they sell are similar but it wasnt guaranteed and I wouldnt be able to return if needed -- the frog set was also $10 cheaper at Cali backyards and an extra 10% off since we purchased there.

Just bought our second spa from Brandon, Jasmin and the team at Roseville's All Season Spas…read more Wouldn't go anywhere else. I've been a 12 year costumer and am now enjoying our new smaller spa and the continued great service from people who are not only knowledgeable, but enjoyable to work with.

Great customer Service and Experience. They definitely know what they're are selling and very…read moreknowledgeable about their Spas.

From start to finish it was worth the drive from Natomas and a great experience, and I highly…read morerecommend them. The team was knowledgeable, professional, and never pushy. They took the time to answer our questions and helped us find the perfect spa for our backyard. Our backyard finally feels complete and has become our favorite place to relax and unwind. Since adding the spa, our evening dips have become part of our routine, and we've been sleeping like babies ever since. If you're thinking about buying a spa, this is the place to go. Highly recommended!

Where do I start…read more Chris helped me out of a very frustrating situation. After buying a spa online and getting ripped off, I had 4 days to buy a spa and get it delivered for my wife's birthday. I called a few other pre owned spa shops in the area with lackluster results; I also didn't have time to make it to the showroom which was a prerequisite for other places. Chris had the spa ready and was able to accommodate my strict timetable. He was really professional during the entire process. Delivery day is where NorCal Spas shined. I have an 1/8th mile driveway with a 12 percent downhill grade; most deliveries are impossible. Chris' guys didn't flinch got the spa to my pad and educated me about proper spa care along the way. The spa Chris sold me was a refurbished Leap Frog spa. All the replacement parts, filters, and cover was OEM Leap Frog parts which he spared no expense on. My spa looks brand new and was a fraction of the cost of a new spa from China. If you're in the market, don't buy new.Buy a refurbished spa from Chris.

Chris was awesome and true to his word. His team delivered on time and with care. Got a great deal…read moreon a reconditioned Jacuzzi that was good as new. Came with a new top, stairs, filter, and chemicals. Chris did a live demo at his warehouse and then sent an instructional video. He assisted with the tricky delivery I had with a narrow side yard and he and his men placed the Jacuzzi perfectly on my platform. His communication skills were fantastic. I can't say enough positive things about how he handled the entire deal. I highly recommend NorCal Spas.