Great place to buy a spa, delivery was on time and all went well. Josh was a big help with the…read moreorder and had a small problem after installation but Josh walked us through it. Also have in house service.

Matt is excellent with customer service and knowledge about the hot tubs and the red light therapy…read moresauna. We had an excellent experience and definitely recommend both Matt and Hot Tub Family!

I recently purchased my first hot tub from Sacramento hot tubs and could not have asked for a…read morebetter experience. The salesman Sean was knowledgeable and knew his competition. Pricing was good and included items others charge for, including an upgraded cover and cover lift. The delivery team of 3 was experienced and did an excellent job of navigating a tough path to the site. Once hooked up, I've been in it at least once a day. I've been very impressed with my overall experience to date!

I paid $604 in advance for a service visit 6 weeks ago. (June '26) I have followed up and spoke…read morewith 4 people on 5 different occasions. Josh and Tatiana and Jenn (the service manager). I was to receive a service report as well as a follow up repair visit. Nothing. No calls were returned. I contacted corporate support at Master Spa - Nick Hammer, he told me his calls were not returned. I had to contract with another spa company for the diagnostics and repair. Stay away. There are many other great spa companies out there that actually are reliable and who won't disappear after taking your cash. -------------------------------- Thank you for your response. I have not received a quote regarding a repair. Master Spa has no record of speaking with you. Nick Hammer at Master Spa is the customer service interface. I spoke with Ivan, Jenn, Tatiana and Josh regarding my situation. I was told to wait until Ivan notes were translated. I called 4 times, the last time with Tatiana - she said she'd create a service note. She said a service ticket was never created. still no response. You have my phone and email - please send me the diagnostic report from Ivan and the quote to repair. This tub has been inoperable since June - right when i called you.

Daniel is your guy! What amazing customer service!!! No pressure sales and he explains everything…read moreclearly. Came out personally to get our hot tub up and running again. Thanks Daniel!!!

Randy & Daniel were awesome! Great customer service...even came to our house after 5 pm to give us…read morea tutorial on our new Caldera saltwater hot tub! Would definitely recommend!

I need to give props to Tatianna, she was incredibly knowledgeable and genuinely helpful, not only…read morewhen it came to explaining how to use our hot tub but easing my mind. Before speaking with her, I wasn't sure about my purchase or that I made the right decision on which unit or honestly even the right brand/store. Tatianna helped with my concerns and doubts with a level of patience and understanding I didn't expect, especially for her age. I'm not going to lie, after originally purchasing I shopped other stores and price was absolutely on my mind as I brought in prices and info sheets of other units I had seen. She actively listened to what was on my mind, went over everything I wanted to talk about, compared other models offering pros and cons for each, reassuring and knowledgeably addressing the issues. This after sale service made all the difference and I am truly grateful for her professionalism. Thank you Tatianna for putting up with me and taking your time to make it such a great experience.

I just had the most amazing service with "Tori" from Alexander spa. I'm a current owner of a…read morebullfrog spa and absolutely love it. it's been amazing. I did have a few questions about operation needs and an ozone stabilization replacement. Anyway Tori far exceeded the meaning of true customer service. I highly recommend this company for any spa needs. Thank you

We bought a new-build home in Lincoln, CA and had a blank canvas in our backyard. We knew we wanted…read morea pool, so we interviewed a number of pool builders in our area, ultimately selecting California Trademark Pools. Our decision to go with this company was based on many factors, including that they are family owned, local and many of our neighbors and friends had previously used them as a pool contractor and loved the results. Ryan put together a beautiful design based off our desires. Jerry, Cory, Derek and the team kicked off the construction in November, for a winter build so we would be ready for Spring. We also need to offer a shout out to their concrete sub, JR Concrete Services, who left us with an awesome pool deck. They were exceptionally responsive and professional throughout the build process. We were ready for swimming by March (brought to you by pool solar by Sierra Pacific and warm CA weather). We could not be more happy to recommend California Trademark Pools for you pool build.

Absolutely the best pool builder you will find!! The entire process was so smooth I can't think of…read moreone thing we weren't pleased with. They went above and beyond what we could of asked for. The result is beautiful. Everyone we met was so down to earth, extremely knowledgeable & efficient to work with. We recommend CTP to everyone we know!

Very nice selection of backyard things. The woman I spoke with was very friendly, informative and…read morenot pushy. They have umbrellas, furniture, Jacuzzis BBQ accessories, affordable acrylic glassware and lots of decor.

We purchased a Jacuzzi, and before we even got it delivered, we were notified of a safety recall on…read morethe heater. The spa was delivered and very soon after, California Backyard customer service scheduled Mat to come out and replace the heater. He quickly installed the replacement part and then took time to answer all of our questions and educate us about the functionality and maintenance care needed for our new spa. When our furniture was delivered the delivery team made quick work of delivering and setting up everything. They asked me my preferences and arranged the furniture exactly how I wanted it. We also ordered a pizza oven and we were not sure how we would get it over the unpaved path to the backyard. We thought we might need to hire a crane, but these guys figured out a way and they did a great job! Juan, Brad, and Jessie are assets to the California Backyard team, I appreciate that they were willing to go the extra mile to make my delivery go so smooth.

I'm so mad that I didn't realize this was a pool supply store (thought it was only an installer,…read moreand I don't know where I got the idea). A final straw at Leslie's made me look again and I'm so glad I did. It's like night and day. They are actually knowledgeable and not just trying to sell you a long list of unnecessary crap like Leslie's does. Don't take my word for it, go ahead ask a question at Leslie's and ask the same question at All Seasons. Bring a water sample to Leslie's then take an identical sample to All Seasons (protect the water sample) and see the difference. My pool is looking great!

Knowledgeable people and with fair prices. Came to my home and gave a free estimate along with a…read moregeneral evaluation of my pool equipment.

From start to finish it was worth the drive from Natomas and a great experience, and I highly…read morerecommend them. The team was knowledgeable, professional, and never pushy. They took the time to answer our questions and helped us find the perfect spa for our backyard. Our backyard finally feels complete and has become our favorite place to relax and unwind. Since adding the spa, our evening dips have become part of our routine, and we've been sleeping like babies ever since. If you're thinking about buying a spa, this is the place to go. Highly recommended!

Highly recommend this place for hot tubs and spas!!! If you want a good deal with reliability,…read moreplease check this place out! Talk to the owner in person, and he will guide you to what's best for you within your price range. The owner is very nice, friendly, and honest. You won't regret buying your hot tub from them!!! I'm highly satisfied with their customer service and installation!!

Where do I start…read more Chris helped me out of a very frustrating situation. After buying a spa online and getting ripped off, I had 4 days to buy a spa and get it delivered for my wife's birthday. I called a few other pre owned spa shops in the area with lackluster results; I also didn't have time to make it to the showroom which was a prerequisite for other places. Chris had the spa ready and was able to accommodate my strict timetable. He was really professional during the entire process. Delivery day is where NorCal Spas shined. I have an 1/8th mile driveway with a 12 percent downhill grade; most deliveries are impossible. Chris' guys didn't flinch got the spa to my pad and educated me about proper spa care along the way. The spa Chris sold me was a refurbished Leap Frog spa. All the replacement parts, filters, and cover was OEM Leap Frog parts which he spared no expense on. My spa looks brand new and was a fraction of the cost of a new spa from China. If you're in the market, don't buy new.Buy a refurbished spa from Chris.

Chris was awesome and true to his word. His team delivered on time and with care. Got a great deal…read moreon a reconditioned Jacuzzi that was good as new. Came with a new top, stairs, filter, and chemicals. Chris did a live demo at his warehouse and then sent an instructional video. He assisted with the tricky delivery I had with a narrow side yard and he and his men placed the Jacuzzi perfectly on my platform. His communication skills were fantastic. I can't say enough positive things about how he handled the entire deal. I highly recommend NorCal Spas.

What a wonderful experience! Our showroom experience in the Folsom store was easy, informative, and…read morepressure-free. Thank you, Greg! Our hot tub was delivered Friday (flawlessly). Greg even checked in to make sure everything went smoothly. The electrician got it wired up Saturday (yesterday). My family enjoyed our first soak last night and it was pure HEAVEN!! Victor is coming out Tuesday to walk us through maintaining our hot tub. Top notch service all the way around! WORTH EVERY PENNY!!!

I am extremely frustrated that I was required to pay a $249.00 service appointment fee to have a…read moretechnician inspect my hot tub. The service technician confirmed that the jet pump motor had failed and verified that the replacement jet pump motor is covered under the manufacturer's warranty. Given that the failure was determined to be a warranty-covered defect, I do not believe I should be responsible for the diagnostic service charge. I purchased this hot tub with the expectation that warranty-covered failures would be handled without imposing significant out-of-pocket costs simply to confirm a defective component. Charging customers a substantial service fee to diagnose and validate a warranty claim undermines the value of the warranty itself. I respectfully request reimbursement of the $249.00 service fee, or an explanation of why this charge is not covered when the repair has been confirmed as a valid warranty claim. I appreciate your prompt attention to this matter and look forward to a fair resolution.