I truly wanted to leave a positive review for this shop, but my experience has been extremely…read moredisappointing from beginning to end. I was originally told they would create a free sample shirt for me within two days. Instead, it took over a week. Even with the delay, the sample shirt turned out nice, so I decided to place a bulk order worth over $400. I was told I would receive my shirts within one to three business days, but I ended up waiting eighteen days while dealing with repeated mistakes and miscommunication. During this time, I made multiple trips to the store because the promised timeframe had already passed, and I assumed my order would be ready. Each time, it was not. After all the inconvenience, I expected some form of compensation, whether a refund, a discount, or at least acknowledgment of the delays and the unnecessary back and forth. Instead, I found myself having to repeatedly hound them just to get them to address the issues and attempt to make things right. One of my designs was printed on the wrong shirts, and instead of taking responsibility, they tried to place the blame on me even though my designs were clearly planned and communicated ahead of time. The kids shirt I ordered also had a logo that was not fully pressed, with the edges visibly lifting off the fabric. This entire process has been a headache. If you want your shirts done correctly and within the timeframe you are promised, I strongly recommend going somewhere else.

So easy , everyone is so friendly and definitely is beating everyone else in pricing!read more

This is one of the nicest Fedex print and ship stores , it's clean and organized…read more Has its own workstation area with free Wi-Fi. The employees are helpful , they also do passport pictures you can do two for $16.99 and an additional $5 for two more. The store manager frank is great. we were in and out in no time. Cheers!

I facilitate workshops and retreats for a living. I've used this FEDEX and the one at its old…read moreLocation across the street to print my manuals, nameplates, handouts, etc. for the last 10+ years. I've always been able to send the files over my computer and generally speaking they would call me a couple of hours later and say that the job is done and come pick it up. That's worked really well for me. At this new location I bumped into people that I'm not seen before. Maybe the old regulars left. They were pretty good. Last week I tried to send a print job at about 3:30 in the afternoon. Their system kept telling me I'd have to pick the job up the next day which was no bueno since I'd be on a plane out of state with those manuals. I finally copied the file to a USB and drove up there to see if I could get it printed so it could go into my suitcase. One guy offered to help me while the other one was playing with his phone almost the entire time I was there because it was so slow. I told him I couldn't figure out why if they're not all that busy it was pushing my print job to the following day which would not work for me. He told me it was likely that their system at a certain point in the afternoon just pushed everything forward. They got it done for me but when I was paying my bill I noticed that they added a $35 priority fee that I've never seen the last 10 years. I put the manuals in my car and went back inside and ask about this fee. The guy who was playing with his phone stopped long enough to tell me it was because the job was done the same day, a rush job. That struck me as quite odd since there was almost no one in there the whole time I was waiting...and he was standing behind the counter playing with his phone the whole time. I said if you're going to tack on a $35 rush fee then you should let somebody know that before you print the job. His only question was 'well if we had told you would you still have needed the manuals?' I said of course And then ask myself WTF? I guess he thought he had bested me on the $35 fee that I had never heard of in over a decade of printing there. I miss the old regulars. Hope they're doing well out there someplace.

They are on it! I have been working with them 20 years. As a gift I gave them the "That Was Easy…read moreButton" to push. They really got it together and no nonsense. Ask them to push it! They keep on the center console right behind them.

They did an amazing job on my step n repeat it was perfect for the event fast service right on timeread more

I wanted to update my review and share my most recent experience. I've been using a different…read morestaples location the last few months, as I moved, but lo and behold I had a couple meetings in the area and this location was convenient for my order and I feel they get the job done a bit faster overall. Well, i uploaded an incorrect draft and didn't realize until I had my order home. I called in and spoke to Destiny in the printing department who absolutely saved the day. She went above and beyond to help me out with a quick turn around reprint of my project. She was so friendly and sweet and I really can't express how much I appreciated the service and help. As always, the team is welcoming and the job is done great. I would go out of my way to work with the team here!

Amazing service from Rochelle... all questions answered. She was very helpful and thoughtful with a…read moreself service print job late in the evening and a rush job on my part.. so glad she was available and willing to help out...

Great company to work with. Have been using them for the past couple years for all our labeling…read moreneeds. Have gone above and beyond on multiple occasions.

Great service, helpful staff, delivered aq couple of pictures I accidentally left behind. They did…read morethe flyer for my husband's memorial service. They were kind, understanding and super helpful. Prices good too.

I absolutely love Alphagraphics on W University in Tempe. I took a family book in to make copies…read morefor more family members. I really wasn't sure if it was possible because of the binding. I spoke to Stevie H. he was amazing and very professional, he took my order and assured me that it will look just like my book. When I received my order it looked just like the book that I had taken to them. I live in Ventura, Ca. I was in Arizona visiting family and friends when I dropped off my book. You can bet I will tell everyone I know to go see Alphagraphics on 815 W University, Tempe, Az they are the best Printing company I have ever had the pleasure of doing business with. Thank you all for your professionalism, dedication and there commitment to the quality of the product they put out. My Family Book is Beautiful. Thank you, Thank you Respectfully, Pat B.

I was so pleasantly surprised and the service here. Alphagraphics was not my first thought for a…read moresmall printing job (1 poster). The competitor was quoting 2 to 3 days and I was in a panic. This person mentioned Alphagraphics so I called. I spoke to Stevie H. who was absolutely professional. I went the next day and my print job was completed in 10 mins. Now that is service. I appreciate Stevie's professional yet caring customer service. Thank you and I will let anyone I know about your facility. Thanks

Well, it's conveniently located for me and provides some shipping and printing services I need, so…read morethere's that. The staff here are very nice but it looks like an exhausting and boring job. It feels like this place is dying. Every time you go, there's fewer options. There used to be a computer where you could log in and print. That's gone. You used to be able to email to the store and retrieve it with a code on the printer and pay there. Now you have to wait in line, email it to the store (you can do this ahead but you need the store email address), have them print it, and it comes to $3 for one sheet. They did add a self-service Amazon return machine, but the drop slot is too small for many boxes.

Friendly, efficient and competent-- even in the face of long lines on Dec 23! In glad to know this…read morestore is in my neighborhood

Excellent customer service! Quick, friendly, and very professional. Five stars all the way! Eileen…read moresummer's specific made my package delivery her personal mission this morning and I had it within 30 minutes of calling. Im extremely impressed with Fedex I always have been! I've said multiple times I've never had an issue when I shipped through FedEx. and my driver Nicolas thank you for assuring I got my package delivered as well. It's so nice to have a good customer service experience And I hope fedex values these 2 as phenomenal employees

I went to FedEx to drop off a return. A worker greeted me and asked how could he help me. I told…read morehim I was dropping off a return and he asked if I needed a receipt. I replied "Yes please." Instead of simply helping me, he told me I could do it myself at the self-serve kiosk. He walked with me to it and started talking to me in a condescending way. He was explaining everything step as if I didnt know how to use it, "press this, scan this, there's the receipt" and as he walked away I pulled down to rip it just as he told me "pull up and rip the receipt." The whole interaction felt unnecessarily rude and dismissive. If customers are expected to use the self serve kiosk thats fine but don't make them feel stupid for needing assistance. It was the attitude and the way he spoke to me that made this experience so unpleasant. Just because I wanted a receipt there was absolutely no reason to be rude.

I'm obsessed with great service!…read more I used Think to get some tanks and tees printed. Not only were they the best estimate I got but their timeliness and service is impeccable. A couple of shirts were damaged during printing and instead of them throwing those shirts away they let me keep the not so damaged ones WHILE still replacing the damaged ones because they didn't pass their quality control! I appreciate this customer service so much and will be using them in the future and referring others. Thanks guys!

We've worked with a lot of apparel companies over the years for our gym, and none of them have come…read moreclose to the quality of service we've gotten here. Tommy specifically has been a major help and a big part of why we keep coming back. If you're looking for a printer who actually stands behind their work, this is the spot.

Before I start, I have to thank Monument Limited in Phoenix for referring me to Brand X! I needed…read morefast shirts and though Monument Limited couldn't help me with my time frame and need, they told me who near Phoenix could! I called Brand X, which is located in Alpha Graphics in Tempe, about same day direct to print shirts. Natalie gave me all the instructions and told me if I got my emergency order in by 12, the shirts would be ready by 5! The emergency shirt design studio is great when you're in a pinch and I was able to customize a few shirts in under 5 minutes. One thing to know is the emergency options are limited but there are still some many cool things to do! A secured payment and an email later and I was all set. True to their word, Brand X had my shirts ready fast. Next year, there's a strong possibly I'll get to my shirt design way before the 11th hour and really get to see what Brand X can do for my shirts. Thanks guys!

We attended Devore culinary festival in February. Brand X was there selling shirts with catchy…read moresayings. I picked the one that I wanted and waited for the shirts to be finished. I picked up my order finished enjoying the food festival and drove home to Flagstaff. As with all clothing purchased my wife washed them. the screen printping on both shirts came off, leaving me 2 $54.05 tee shirts. Unfortunately I didn't have my receipt so I informed my credit card company and got a temporary credit which they recharged my card. I emailed them but with no response. hopefully the money spent went to charity. The shirt were going to be gifts.