TLDR: Joe Babcock & Diane Doyle will overcharge you unless you force them not to…read more I'm a seasoned sales executive by trade, and this was so disgusting after shopping around, I actually carved out time to do this. I increased my auto coverage in early 2025 for a job that required higher driving premiums. When that job changed, I no longer needed the extra coverage. Joe Babcock told me my rate could not legally be lowered. That was false. After escalating, Diane Doyle gave me a lower rate proving it could have been reduced all along. Then she turned around and defended Joe as a "good salesman." He seriously needs coaching or a good smack if this was intentional. I was paying $215+/month for a 2011 Lexus ES350 simply because no one volunteered to lower it. If you're a C&S customer, review your rate. Demand a re-quote. Make them justify every dollar. And to C&S leadership: if you need help training your amateur sales reps on honesty and pricing transparency, I'm available. Check your rate, because they won't.

I haven't had the best experiences with most insurance agencies but this one has changed…read moreeverything. From day one my agent Charlotte Capone has taken care of everything i have needed with my multiple policies. She is always prompt and professional and has always worked hard to get me the most coverage for the best value! If you are looking for any type of policy ask for Charlotte!

Great Rates and very responsive and supportive if you need to put a claim in. The staff is great…read moreand very friendly

I like that we can always quickly get through to people who know what they're talking about. They…read moreexplain things well, tell you what they can and can't do, make it clear why they're recommending XYZ. We've never had a problem, and really appreciate the value added stuff they do in dealing with each insurance company. Good people.

Craig from Certuse was assigned to our case, through the process of the house repairs, due to heat…read moresystem problem, Craig communicated with us constantly to make sure we're aware of what's the status what's the plan and to make sure our needs are met. Especially when you need to leave your house to allow the repairs, you need someone that will make sure that you going to get the proper support and recovery to your structure and content. Highly recommended, very much professional, and supportive

Do not let anyone from this company in your home in the event of a loss. They work for the…read moreinsurance company and are paid by the insurance company. Do not trust them ! If allowed - zero 0 stars

I recently got into my first accident outside of Boston and was unsure of how the process following…read morean accident works. I went to Eames Insurance Agency where I spoke to Kim. Kim was so helpful in explaining the next steps (including what I owe, what needs to be reported etc). She helped me fill out an accident report and was so helpful in putting my mind at ease. I left feeling educated, productive and relaxed (3 things I'd never expect following an accident!). A wonderful establishment, I would highly recommend it!

Friendly service and willing to find an insurance that fits your budget. They will also handle any…read moreclaims quickly. I have used them for many years.

AMAZING SERVICE!! Super informative and super easy! I felt very comfortable and was pleased what…read morehis service. Everyone in the office is super nice.

Really great service , I was able to get everything I needed done at a prompt time . Everyone in…read morethe office is very professional and nice