I had my hair colored by Rose, and she completely missed the mark--it looked nothing like what I…read moreasked for. I spent over eight hours in the salon for foil highlights and a cut, a service that should have taken around three hours. It got so bad that the owner had to step in to take Rose's other clients that day.
Later, I received a call from Alicia apologizing for both the poor results and the horrible experience. She admitted it should never have taken that long and offered a redo of whatever I wanted to make up for it.
Fast forward to when I called to schedule the redo--I was told the earliest appointment was three months out. Then, despite being promised that the next service would be fully covered, I was informed that I had to pay for the cut because my complaint was only about the dye. Even though my experience was awful and I was treated poorly by Rose, I agreed to pay for the cut because I needed it before getting my color fixed.
A week before my appointment, they called to tell me that the stylist for my cut was out, but they could still do the color. However, if I wanted my original stylist to do the cut, I'd have to wait another two months. When I expressed frustration, I was rudely told that they are a "pre-booking salon"--as if I hadn't already waited three months. They expected me to get my color done first and then wait two more months for the cut, which isn't how balayage works.
I asked if someone else could cut my hair before the color appointment and was told no one was available on that day. Eventually, they squeezed me in a week earlier, and I paid $80 for the cut. On top of that, I was upsold an oil and deep conditioner for $125 because they claimed my hair was dry and coarse.
Finally, when I came in for my "on them" redo of the dye, I was charged $30 just to have my hair blow-dried, so I wouldn't leave looking like a wet dog. I thought this was supposed to be a complimentary service! And to make matters worse, the junior stylist who did the blow-dry didn't even do a good job.
On top of everything, the redo dye was a balayage, and when the stylist started, she told me that achieving the look I wanted would take multiple appointments costing nearly $300 each time, plus an additional $60 if I wanted it blown out before leaving. She was able to do some balayage but said she mostly just needed to fix the terrible lines and blend my hair before she could actually create the look I asked for.
Like an idiot, I booked another appointment because I'm getting married and wanted my hair to look good. But two weeks before my next appointment, I found out through a Facebook post (not from the salon) that the stylist no longer works there. Was the salon even planning to tell me? Were they going to wait until the last minute--or not tell me at all?
The whole process was supposed to involve two appointments spaced six weeks apart to achieve the balayage look. Now, thanks to their lack of communication, I'm left scrambling to figure out what to do before my wedding.
This entire experience has been a nightmare from start to finish. Their attempt to keep my business was a complete joke, and I will never be returning.
