Primo is AWFUL!!!! They discharge you, over charge you, charge $40 for bottle deposits and then refuse to pick up the empty bottles so you can get your bottle credit back. The customer service is incompetent. Ive called dozens of times over the sane issue and nothing gets resolved. I just spent 30 minutes on the phone with someone who's supposedly a manager telling me what shes going to do but then never doing it and then hanging up on me. Also their water has been tested high in arsenic. Do NOT BUY IR USE THIS SERVICE. YOU WILL WASTE SO MUCH TIME AND MONEY. THEY WILL OVERBILL YOU AND THEN TYRN YOU INTO A CREDIT AGENCY FOR NOT PAYING THEIR FRAUDULENT BILLS. RUN FROM THIS CO. THE STRESS THEYLL CAUSE YOU ISNT WORTH IT.​​ read more

they were fine for the first little while... but now they do not deliver when they say they will AND this week we had 9 empty bottles for them to take and had ordered just one new one -- they left 9 new bottles that we did not order AND CHARGED US FOR THEM. They are also not easy to get ahold of. Not worth the hassle. read more

This company is a scam! They constantly over charge, mess up deliveries, ignore skip request and deliver anyway. AVOID LIKE THE PLAGUE

Primo is an absolute farce of a company. We had Sparklets delivering water to our business for many years. They never missed a delivery and were very professional. Now Primo has acquired Sparklets, and we have yet to receive a delivery since mid May (now mid June). We have spent hours on hold with Primo to learn that our account was deactivated with their acquisition of Sparklets. The representative reactivated our account and assured us that we would receive water on 6/17. That date, today, has come and gone. The presentative was cold and completely unapologetic. Primo's website does not function. After a week of showing an (on-time) delivery of 6/17, it now says I need to reactivate again. I attempted to re-re-activate our account and it let me pick a delivery window. The next available delivery is 3+ weeks out. We will be taking our business elsewhere. DO NOT USE PRIMO. read more

Zero Stars for this company... will report to BBB as well! Terrible service! If you call the company, you never are able to speak to anyone unless you are ordering initial service with them! I am definitely changing company's! I am sickened over the service! DONE! We also use this company at the office in Ormond and the service they provide us there is WORSE! Shame on you people! Patricia G Port Orange! read more

I was with Crystal Springs through Costco for about 10 years. Until the Primo merger this past spring, everything was fine. Since April 2025, I have probably had to call them at least 20 times regarding missed deliveries and ultimately when I changed to a different company (Culligan, btw, who have been AMAZING) had to call again numerous times to get them to come pick up the TWENTY-ONE bottles I had accumulated that were overrunning my front porch. AND THEN, when they finally picked them up, they had the audacity to hold onto my bottle deposits for all those bottles because they were too lazy to go back and research that prior to their merger they had charged me deposits for all those bottles, so they claim they owe me nothing. Total rip off. AVOID AT ALL COSTS. read more

Primo Water - Bottles on my porch for months, waiting for pick up from Primo Water. - Water Stores Near Me - Placerville, California

again no delivery last one was on July 9,2026 I'm setup of biweekly delivery and just call and they told me that my next delivery is on August 6 almost a month read more

Primo Water, previously Readyfresh, previously Sparkletts is very unorganized. Right now the delivery fee is $14.00 PER DELIVERY. Almost as much as the 2 bottles of waters that I was getting 2x a month. I had called to cancel but before cancelling asked that a $20.00 fee be removed, the girl that I spoke with stated no problem and when I asked to cancel I needed to be transferred to a different department. The person that I spoke with in the other department was able to make some adjustments to my account and I wound up NOT canceling. Two days later I was going though my bank account and noticed that the first girl that I spoke with never took off the $20.00 fee as promised. Talk about bait and switch. Add this to the non-consistent water delivery, (I have so many empty bottles of water that were never picked up) I wound up calling back and this time canceling my service. It is a hassle to get my own water but at least I know what I am paying for and when I will get my water. read more

We have had Sparkletts water delivered for decades. The only issue we experienced was the occasional leaky bottle - which was always replaced. We received no notice Primo Water or Primo Brands bought Sparkletts, changed our delivery schedule and brand of water. Arrowhead bottles do not have a handle - making it difficult to lift, move & install. They are filled to the rim so they leak when moved & the "hose" apparatus is installed. We receive notice of delivery dates but they've been a "no show" for weeks - so deliveries are unpredictable & sporadic. They ruined a seamless process. read more

Since Primo took over Ready Refresh, it has been a nightmare. They delivered 10 bottles of water two days in a row and refused to take the water back so I was stuck with 20 bottles. They kept cancelling delivieries when we finally needed water again and had 20 empties for them to pick up. I had them take the unit out due to frustration and they are still charging me rental fees and a reconditioning fee. I know for a fact, they dust off the unit and put it back in the field. I think they probably use a hose to fill the water bottles. I do not trust this company. read more

Absolutely the Worst Service Experience -- Avoid Primo at All Costs This has been one of the most frustrating and disorganized experiences I've ever had -- and for something as simple as water delivery! Over the past year, every single delivery has been delayed or messed up. Their customer service is a joke -- calling the 800 number connects you to people who seem completely disconnected from the actual company. No one takes responsibility, and nothing ever gets resolved. Even trying to cancel my account has been a nightmare. You can't do it through the website, the app, live chat, or by phone. I've tried calling them three times -- each time I was put on hold for over an hour, and no one ever answered. To top it all off, even the so-called "purified" water tastes terrible. Primo is unreliable, unprofessional, and not worth the hassle. Run from this company. Don't fall into their trap -- you'll regret it. read more

The entire experience has been unacceptable! From changing my delivery date, to unexpected and unexplained charges on my account, to terrible customer service, don't buy/rent from this company! I am appalled that Sam's Club has any type of collaboration with Primo. read more

We had Ready Refresh and had no problems. The app worked, customer service was great and easy. After the merger none of that is true any longer. The app does not work, and I could not pay my bill on it. The chat feature does not allow you to talk with a real person, and I have waited up to 3 hours to speak to someone in customer service, just to be disconnected immediately after I connected with someone. When I cancelled the service they charged me an additional $50.00 for refurbishing the 2nd cooler I supposedly had. I never had a second cooler and am disputing that charge. Enough is enough. I have gone with a smaller company close to my house. The water is amazing and it cost much less than Primo! read more

Poor consistency of delivery, 1-2 hour wait time for customer service, failure to deliver even after speaking to representative for an hour who ensured we would get a delivery. When speaking to customer service excuses seller given, ie the truck broke down, there is a shortage, or it has been depleted in the area. I understand the company merged however they are still responsible for ensuring existing customers get serviced. Would NEVER RECOMMEND PRIMO. read more

We used to use Ready Refresh but apparently it was bought out by this joke of a company. We have a large office with around 25-30 employees. We used to get 25 bottles of water delivered to us every few months, since Primo has bought out Ready the customer service has been horrible. We have tried for the past 3 months to get a water delivery but nothing ever comes from it. The 2 hottest months are almost done and we have no Water. My Employer got so pissed off at these people that he has asked to just come pick up all their crap and get it out of our business. They have said 3 different times now that they would come by and pick up everything, they lie. This place is a total joke, if you want Water delivered to your place of business, go with anyone but Primo. read more

Terrible hate that I agreed to have service. Haven't been able to reach a human live chat is a joke wouldn't do it again. Was quick to take $44 for payment but after that there was nothing else quick read more

This Primo Brands has been the worst I've dealt with. They overcharged my account over $100 and as of today more than a month later they haven't refunded my money. I stopped accepting deliveries, and I'm waiting for my refund to return their equipment. I went with a local company which has been the best. read more

I have been a DeerPark ReadyRefresh now Primo customer for years and I must say the service absolutely sucks now under Primo. Constantly rescheduling delivery without notification. I had a cleaning service scheduled and took off work to be home and they cancelled with no prior notice I didn't find out until I called them because it was getting later in the day and no one showed up. I'm canceling my service after I hit send on this review read more

This company deserves ZERO stars!!! Ever since they merged with other water companies, we have experienced nothing but headaches. Deliveries occur unexpectedly (with the incorrect items in the order), or they do not occur at all. I had a delivery scheduled for today and was notified about it days in advance, left 2 bottles out, and watched the Ready Refresh truck drive RIGHT BY our street!!! Unbelievable!!! When you call their so-called customer service number, there are up to 1-hour wait times. Then, when you reach a human in the Philippines, they have no clue how to help. Their entire customer service team does not exist at the home office in Florida. Buyer beware. I have NEVER received customer service this horrible. I would NOT recommend that ANYONE gives them business. Take your business elsewhere. I plan to notify the Better Business Bureau about their despicable customer service! read more

Don't bring u the correct # of bottles. Will just skip u for a month. Customer service tells u sorry nothing they can do. Website is terrible. Very frustrating dealing with this company. Don't know how they stay n business. read more

awesome friendly quick reliable!! super thanks to john! youre the best! thanks so much for the quick and easy replacement of our super old, broken machine. hassle free! john goes into detail with help! #primowatercctx. #john #thankyou read more

AVOID PRIMO BRANDS AT ALL COSTS: A Nightmare of Service Failures and Financial Deception To anyone considering Primo Brands (or ReadyRefresh/Crystal Springs/etc.) for water delivery: RUN. Do not walk, RUN in the opposite direction. My experience with this company has descended from simple incompetence into what feels like a deliberate, fraudulent scheme to retain customer deposits. For months, my family has been caught in a cycle of service failures that would be comical if they weren't so infuriating. We signed up for a simple biweekly water delivery. The last time we actually received a delivery was in early May. Since then, our account has been a ghost town, with no water, no communication, and no service. Naturally, I decided to cancel. This is where the real nightmare began. Cancelling service with Primo has been an exercise in futility. They are contractually obligated to pick up their empty bottles and refund the deposit. I have 20 empty bottles, for which I paid a $6 deposit per bottle, totaling $120. Despite numerous calls and attempts to schedule a pickup, Primo has repeatedly failed to show up. They give you a date, you leave the bottles out, and... nothing. They reschedule, and the cycle of no-shows continues. It's a blatant tactic to wear customers down. The most insulting part of this ordeal is their attempt to shortchange me on my deposit. After finally getting a representative to discuss the refund, they had the audacity to offer me a mere $20. This isn't just poor customer service; it's an attempt to steal $100 of my money. They are holding my deposit hostage, refusing to collect their property, and then trying to pocket the difference. This experience leads me to believe this isn't an isolated incident. This feels like a systemic issue, a business model predicated on making cancellation so difficult and frustrating that customers either give up or accept a lowball refund offer. CALL TO ACTION FOR AFFECTED CUSTOMERS & LEGAL PROFESSIONALS: I am certain I am not alone. If you have been a victim of Primo Brands' abysmal service, missed deliveries, and deceptive deposit practices, please share your story. Furthermore, I am publicly calling for legal counsel specializing in consumer rights and class-action lawsuits to look into this. The number of complaints across various consumer watchdog sites suggests a pattern of behavior that warrants legal scrutiny. A company cannot be allowed to systematically fail its customers and withhold their rightful deposits. We need representation to hold Primo Brands accountable for their predatory practices. Rating: 0/5 Stars. If I could give negative stars, I would. This company is a black hole of customer service and ethical business practices. read more

A year ago they charged me $111 for 4 jugs of water, that is $27 per jug!!! I tried several times to get a refund and finally gave up. I feel like they robbed me. If you want to make it right, reach out and I can forward you all the emails. read more

Well all the water machines out here in Auburn Colfax Applegate are all out like they always are when I go get water lately and probably permanently now I will be going to briar patch to get water or the health food store in Auburn!!! read more

I would give 0 stars if possible. I'm not one to leave a review but I have never experienced such bad service from a company, ever. I have gotten over charged, week delayed deliveries, random texts about water rentals that I do not have, and terrible customer service. Seriously 0/10 recommend. I have apparently cancelled my account 3 times and they still email me about things. Not worth it! read more

Terrible!!! Scam!!!!! Taking bottles and not delivering water. Terrible!!!! Run!!! They claimed to deliver yet no water was dropped??? They took empty bottles but didn't deliver any water. Horrible service workers and horrible company . This is a scam! read more

The service has been a disaster since ReadyRefresh merged with Primo Brands. Not one order has been fine since. They constantly re-schedule deliveries at the last minute, at times by 3-4 days (we used to get deliveries every 2 weeks, changing them by 4 days is a lot. We are either without water for 4 days, or are still left with a lot of it). I changed my delivery to double the amount once a month to account for the fact that they can't get it together. Once again, they messed up, delivering only half of what I asked. Now I'll be out of water for a full 2 weeks. Cherry on top of this disaster cake - customer service is unreachable. The "chat assistant" is nothing more than a tree menu with limited options. The whole point of this service is so you schedule it and forget about it. The amount of time I have to spend thinking about my water supplies makes the service completely worthless. read more

I used ReadyRefresh for years and their service was awesome. Since PrimoBrands took this over, the service is terrible. They have now missed 5 verified delivery dates. I then have to wait 30 minutes on hold to be "guaranteed" another date that doesn't happen. Absolutely horrendous execution. read more

Awful, DO NOT subscribe to the service. Worst service ever if you decided to cancel the service. Ever since I subscribe to the service, the delivery guy never follow the instruction given online. They were either short or forgot to deliver. And we decided to cancel the service, they create so many tricks to try to delay you in cancelling the service. Once you confirmed and ask for the deposit, they said they cannot provide the information. I have a balance of $44, and 12 empty bottles at home. I would like to wait for their reply as not being overpaid. But not only they did not reply or adjust, they add $20 late fee to my account. I contacted them and argue about that, they decided to waive my $20, but insisted no deposit will be returned. A month later, they send a bill, asking for the late $20 again! They are scammed, this water delivery service should be blacklisted. So many people already suffered from their poor service!! read more

DO NOT USE THIS COMPANY. They never delivered our water and delivered stuff we didn't order. We cancelled our service in November and was charged in December. It's February and still haven't picked up our equipment. I'm contacting the BBB and filing a complaint read more

Do not recommend! They took over my previous water company and their billing department is horrible. They always take out way more than they should and always cancel deliveries. I am currently cancelling as we speak! Don't waste your time, it's cheap but not worth the headache. It's a guessing game when your water is delivered. read more

The worst decision I ever made was signing up for Primo. It has been almost two months, and I'm still dealing with unresolved issues. My deliveries were never on time, so I canceled the water delivery but kept the dispenser. Weeks later, another dispenser was dropped off without my request. Since then, I've called Primo multiple times and scheduled several pickup appointments, but no one ever showed up. The extra machine is still sitting here after nearly two months. I was also promised a $30 gift card for signing up that I never received, and my account shows charges that don't belong to me. Every call has been a waste of time and energy, and it's clear there's no real follow-through from customer service. To make matters worse, several of my family members in the same complex are having the exact same problems--missed deliveries, false promises, and unhelpful support. It's disappointing and frustrating that a company can treat paying customers this way. I'm hoping someone at Primo sees this and finally takes responsibility, but at this point, I wouldn't recommend this service to anyone not even my worst enemies read more

I have had this water delivery service since 2017. The delivery drivers are great. However their billing under the latest regime is atrocious! I received a billing statement with a $20 late fee. Payment to them is set up on auto-pay. My bank paid it. How could it be late??? I will cancel immediately. read more

Primo water is the worse when it comes to dealing with customers ..I have been trying to get back money I was over charged for ..its been 2 months and I've been told the same thing everytine I have called ..lost track after the 10th call..your money will be refunded in 24-48 hours ..its been 2 months and still haven't received it ..i would recommend anyone giving them a chance not to..they come earlier than scheduled, an will charge you the full amount of your deliveries if you dont have the bottles out in time ..which would not be your fault they come earlier than expected especially when people actually go to work ,and not knowing they come a day early..I can honestly say this company Sucks !! read more

DO NOT ORDER! We had multiple missed deliveries. We would get a text and email stating your delivery will arrive today and nothing. We also received texts and emails stating your water was just delivered, but wasn't. We finally had to cancel, and that has been the biggest headache. I've had to call multiple times to cancel. We were charged for water that we didn't receive. Primo seems to be the only option in our area for water delivery, which in unfortunate, because they are horrible. They were apparently not organized in their merger and their excuse for all the issues is that their system isn't connecting with the local delivery company. Get your act together. Also, a "customer service" agent hung up on me a couple days ago. It has been one bad experience after the next. Very frustrating. read more

For more than a month I have been waiting for Primo to pick up 13 empty water bottles. They schedule a date, the date arrives, and then they reschedule it for the next day. No one EVER shows up. This has been going on for weeks. I have used every one of their "customer support" options but nothing has changed. I even spoke to an actual human being who assured me the bottles would be picked up the next day. That was 5 days ago. Nothing happened. I'd like to get rid of these bottles but I'd probably be changed for every one if I tried to recycle them. So very frustrated. This is a horrible, useless company. read more

Omg, where do i start! They had me sold at Sam's club.. Delivery date, time of delivery.. guess employee's don't follow instructions. Delivery was suppose to be at 4pm, they show up at 12pm then the guy calls and said he will come back later. I called to make sure they are coming back. Customer service told me no problem driver will be there. 30 minutes later i get a text they cancel my order and will be out next day. oh boy another drive that doesn't follow directions. He left 8 bottles of water on my side walk where anyone can walk by and grab. Then throws the water machine over my gate. Who in the right mind does this. oh any they where suppose to bring in the items in my home and set up.. It took them over 3 days to pick up and I called at least 3 times telling them where the bottles were and not my problem if all bottles are not there when pick up. This was the worst expensive ever.. then icing on the cake they have my account on auto pay, they say your account is close so why the hell are you still taking payments from my card.. don't do it.. read more

Difficult picking up water at stores (often out of supply), Primo coolers are low quality with malfunction issues, customer service is poor. Gave me a "deal" on a new cooler, which has yet to arrive, almost 3 weeks later. Today they say it was delivered yesterday, Fed Ex says they can only give info to the vendor, Primo says they will send another in 2 weeks. read more

The worst service ever!!! They change the monthly delivery date randomly and when you call to report the skipped delivery, they say the system is set and blame you for changing the date! They acted like they were doing a huge favor. Never once they offered apologies. The communication is upsetting because they don't offer any type of explanation. Just short answers. If you ask them for explanation, they start to have more attitude- unbelievable! read more

The worst experience at all levels. Never had one delivery on time, customer service is on line in Manila, Philippines. They have no idea what they are doing. The local customer service is barely ever available after more than an hour hold. They overcharge, they don't deliver on their promised perks when you sign up. STAY AWAY FROM THEM. read more