We have lived in the Valley long before the Phoenix light rail was installed. Since then, we have…read moreused the service to attend concerts, ball games, the Tempe Arts Festival, and more, until we tried to use it on the 4th of July last year. It was a disaster!! The light rail no longer took us to the regular venues we have visited but dumped us off .8 miles from Chase Field. We were then supposed to cross an intersection twice and wait for another train. We waited in the heat until we just decided to walk to Chase Field. By the time we arrived, we were hot, thirsty, and miserable, and a train never passed by us, so one never came. Finding the train to return home was equally a huge pain! So we hadn't used the light rail again until yesterday to get to Chase Field on the 4th of July. We thought Valley Metro might have fixed this transportation catastrophe. They did not. In fact, it was worse! Valley Metro claims we could "enjoy the 8-minute walk" to Chase Field. Once again, no second train came, so we walked .8 miles in the blazing heat for 20 minutes (I checked my GPS to get an accurate distance and time)!! When trying to return home, we had to walk back to Central and had no idea which train would take us back. Valley Metro has ruined what originally was a good transportation option to downtown, but no longer. If anyone is elderly, has a disability, health issues, or trouble walking, avoid this mess! If you drive, take an Uber or a taxi, or even ride a horse, you will be happier if you need to go to an event downtown. Valley Metro should be ashamed of what they have done to what used to be good transportation.

I always think it's so cool that AZ has a public transit system like this. We recently rode the…read moreLight Rail to attend a graduation ceremony at Mountain America Stadium, and we were so grateful we did! ASU actually recommended using public transit in order to keep traffic and parking issues to a minimum ... but we didn't see a big influx in folks on the Light Rail! Service was prompt and fast, and it was easy to get from Downtown Mesa to the Stadium in about 20 minutes. Thankfully, the AC was on full blast, which we were thankful for, and the car we rode in was relatively clean. Aside from the transit itself, I feel that the app/purchasing system could use some upgrades. Our party loaded up their app with $30 to purchase tickets for everyone in our group who was attending graduation, but came to find out as we were about to board the train that you can only use the app to purchase the account holder's ticket. There are also no refunds once that money is in the app, which was upsetting to learn for the purchasers who live out of state. We stood in line at the stop to buy tickets the old-fashioned way, and it all worked out that night ... however I don't think it makes much sense that you cannot purchase tickets for others in the app, and wanted to voice those thoughts here in the hopes that changes can be made to better serve Light Rail riders.

Arizona's Best Shuttle - ABS…read more I frequently travel for work and use this service to get me to and from the airport. For nearly two years I have used this shuttle service exclusively because the drivers are always courteous and the service is prompt and efficient.

I have been using ABS since they started. I like that it's me and 1 other stop. Other providers can…read morespend as much as an hour picking up other folks. Since I live at the far west end of sun city west, this makes a big difference. ABS drivers are polite, friendly, and courteous, whether it is 4 am or 4 pm.They always help w my bags, at both ends. They are always on time ( or even a bit early) and totally dependable. I have been telling folks about ABS for years. Best shuttle I have used.

Right now its my only mode of transportation. the light rail has been on in schedule give or take…read moreand the prices are great and like that theres a daily maximum I have pay and the rest is covered. also for the buses they are pretty quick. I have it at three stars because it's more of an annoyance and there should be a different way of doing it, and thats checking to ensure everyone has paid on the light rail. on average i get checked 3-4 times just in the morning on the B line and sometimes by the same person and sometimes they see me scan my phone at the little kiosk. I understand the need to check but come on. There should be a way better implementation. also it creates a safety hazard when the train starts to move. Idk about every one else but thats my two cents. and one more thing for the buses, hold onto a chair because they brake hard, at least on the ones I take.

Dangerous Negligence Disguised as a Service I have used and…read morereviewed plenty of services, but what happened to my roommate demands to be documented publicly. She got off her shift at 9 PM and waited for her scheduled pickup until midnight. Three hours. Alone. At night. Her phone had died, and apparently that was enough justification for this company to simply abandon her. No attempt to follow through, no contingency, nothing. A transport service that cancels a ride because they couldn't reach the client instead of just showing up to the scheduled location at the scheduled time is not a transport service. It's a liability. She was stranded and unreachable until a manager happened to notice her still there and let her charge her phone so she could get an Uber home. A stranger's kindness did this company's job for them. A woman alone outside late at night is vulnerable. That is not a dramatic statement. That is reality. The fact that this company's response to a minor obstacle was to leave a client stranded for three hours rather than simply show up speaks to a fundamental disregard for customer safety. Consider this a formal warning: if anything like this happens again, we will be pursuing every legal avenue available to us. A transport service that abandons clients in unsafe conditions has real liability exposure, and we are prepared to act on that. Do not use this service if you value your safety or the safety of anyone you care about.

Zero stars will be given for the Broadway Curve! We have gone through about 4 windshields in the…read morepast year just driving through on the road. Rocks fly everywhere! The construction has been going on for way too long and they (ADOT) are constantly messing with the lanes and messing with the flow of traffic. Drivers do NOT pay attention through this area and there have been multiple accidents in this area. Maybe when the construction is over it will get slightly better? Not a fan!

Funny bus driver who made everyone feel at ease. I was super lost and thankfully he was so patient…read moreand nice and found my rental. My bad can't remember his name

Fantastic service with a smile. Driver was early and patience. New clean cab. Gave a great price…read morealso. Will use again and highly recommend.

From the owner: School Cab is Arizona’s trusted transportation service serving families and medical patients across…read morePhoenix, Glendale, Peoria, Surprise, El Mirage, Chandler, Scottsdale, and surrounding areas. We provide safe, reliable, and professional door-to-door transportation for school-aged children and non-emergency medical patients, making us the go-to choice for families and healthcare providers throughout the Phoenix metro area. For school transportation, your child will always have the same background-checked, trained driver and the same vehicle every single day. No strangers, no surprises, just a consistent and familiar ride to and from public, charter, and private schools, after-school programs, tutoring centers, sports practices, and extracurricular activities. We offer flexible monthly, quarterly and annual subscription plans designed to fit any family schedule and budget. For medical transportation, we provide compassionate non-emergency medical transportation for patients of all mobility levels. Whether you need ambulatory transport for patients who walk independently, wheelchair-accessible transport with proper vehicle securement, or stretcher transport for patients who must remain lying down, our trained drivers handle every ride with care, patience, and professionalism. We proudly serve individual patients, families, assisted living facilities, dialysis centers, clinics, and hospitals throughout the Phoenix valley.

I have ridden with 3 of Vince's drivers now - Tawni, Leroy and Kari and I adore them! Vince is…read moreextremely accommodating and was ready and available for me through 3 different flight delays and a cancellation. I've never had to worry about getting to or from the airport in a timely manner and my family and I have been in safe hands. Highly recommended! I will always book with Vince and his team!

Vince is the best thing going in Arizona, 5 stars for sure!!…read moreVehicles are awesome, drivers are great and always on time!