Through Pep Boys Roadside Assistance, I scheduled for Milstead Automotive to tow my car and was…read moregiven an arrival time of 5:45-6:15 pm. I called Milstead around 6:20 pm because the online portal did not show that the status of my service had been updated to show that the tow truck was in route or that the truck had already picked up my vehicle. I was told by a Milstead employee that their drivers were behind because of traffic and could not arrive before 7 pm. This was going to be a problem because the business my vehicle was at closed at 7 pm. The employee said that she could reschedule my service for 8 am the next day and I agreed to that. For the original service request, I spoke to a Milstead employee at 4:24 pm to confirm that they had received my request and it was confirmed. No one from Milstead contacted me to say that they were not going to be able to adhere to their arrival time. The next day, I called Milstead around 8:15 am to see if my car had been picked up and the employee said that my service had been set for 10-11 am and could not be moved to a sooner time. I let the employee know about my situation from the previous day and she said there was no documentation that my tow service was rescheduled for 8 am that day. I canceled my service with Milstead because they pushed back their arrival time twice without updating me that they would be doing so.

Towing a car with the alarm going off at 3 IN THE MORNING!!!!!! Come on guys some of us have kids…read moresleeping. Harris county is protected by quiet hours 10pm - 7 am y'all are not exempt from that rule. I call the shop to talk to them about this and I got hung up on so thanks for waking up the whole street this morning.

Charley helped me out today he was fast, he answered me within 10 minutes of talking to the…read moredispatcher, and he got my car to the transmission shop I needed my car taken too, very nice guy and careful with his work, I'd definitely will be using their services again, and specially Charley because of how respectful, and straight forward he was, I recommend getting your car towed by cy creek best choice I made, payed 130 for my tow other companies were charging 500-375.

I had Charlie come out and help with my son's car today! I was in a bad spot off 249! He was fast…read moreprofessional and very kind! I will absolutely use this company again if needed!!

I got into a fender bender mid-day Thursday, and originally wanted my car towed home because I am…read more18 and was alone at the scene. I was swayed by Conroe PD to have it towed instead by this wrecker company/body shop because it would supposedly be more "convenient" and "cheaper." I was not even given the card of where my car was going until I asked multiple times. On Thursday we called Tommy's Paint and Body and a woman answered, took our email address, and said they would look at it and reach back out with a quote. Friday morning we called and they had still not looked at the car, so we assumed they were busy. She again said they would get back to us. We called later in the day and she said they would look at it "now." We called for a third time Friday and a man answered saying he didn't know anything about it, they were closed, and we would have to wait until Monday. Meanwhile, the lot fees were $22.85 a day, plus a $20 impound fee even though we were led to believe it was not being impounded, a $50 "storage notification fee" even though WE were the ones repeatedly calling THEM, and on top of the $200 tow fee there was also a $35 fuel charge. We let them know Thursday that this would not be covered by insurance and we needed a quote on making it drivable and fully fixed as well. Then Monday we were just now informed that moving my car from the impound lot next door into the actual body shop would not even be an option until we came in person to pay the impound fees first, and that they do not allow over-the-phone payment. If these fees and requirements had been disclosed Thursday, we would not have left the car sitting there for days while nobody even looked at it. At that point it felt very obvious they were more interested in charging lot/storage fees than actually helping customers. They did not disclose certain fees up front, or that we would have to come in person with cash or money order just to have it looked at or to tow it elsewhere. We ended up towing it to a different shop. I let them know my issues with the service and they showed zero concern nor apologetic. Terrible communication and terrible service.

My mom's car was impounded by Conroe PD and sent here. The representative we spoke with (Steven…read moreMcKay) refused debit card payment and insisted only on accepting cash or money order. This is illegal in the state of Texas. We called during open business hours (around 1:50something pm) but were called back and told by Steven McKay he would be going into a meeting and no one would be available to assist us to get the car back. So we waited for him to contact us after his meeting before ubering there. He contacted my mom after the posted business hours to the facility itself around 7pm letting her know we could come. We ordered the Uber, had to withdrawal cash and she received two calls rushing her on the way there. When we arrived to the location given the business was closed, Steven and his family were pulled up in a car in the parking lot and did the entire transaction outside of the facility in the rain while we got soaked until he opened his trunk and had us stand under it. I still was getting soaked but at least my mom was covered. He refused to make any change for our transaction stating he had no way to provide change so we had to pay over the stated price to pay the total amount and received no receipt of transaction what so ever, at no point did he offer us any way of knowing exactly what we were being charged $271.12 for. Thankfully I had a couple dollars to give my mom or she would have had to pay him $18 and some change over instead of almost a dollar over. But when he thought she'd have to give him a full $20 for $1.12 missing he stayed firm in that he could not give change and would have to take the overcharge. He did accept the almost $1 overcharge and still provided no change. This is illegal. Then we were asked to walk around the corner and across the street in the rain to where her car was locked up. And finally given back the car. I will be taking this up with Conroe PD and bringing to light the predatory towing going on here. We were told this facility is 24 hours by both Conroe PD and Steven McKay. So having to wait 5 hours before being allowed to come due to him having a meeting was illegal as well. Contacting Conroe PD and my attorney first thing tomorrow morning. I also noticed a response from this company to another review on google where they stated Conroe PD sets a $200 tow price and that shouldn't raise before 24 hrs. My mother was quoted over $200 just hours after her car was impounded.

Reyes Towing SAVED ME! Literally: THE BEST PRICE YOU WILL FIND! You know how it is when…read more*everything* goes wrong and all piles up at the same time? My car had just been smashed in a hit & run, so had to go to the body shop. Meanwhile, my Mom's old car had stopped running and needed to be towed for repairs. Caring for a cancer patient at home, by myself, I was really worried about how to get through everything. Naturally, I called AAA - that's what I pay them for, right? But $400 for a 28-mile tow?! And my insurance co.'s roadside asstc. quote was even higher! I was near panic when I began with the search engines, and GUESS WHO was the only service who listened to me and OFFERED ME the EXPERT, IMMEDIATE SERVICE that everyone else did, for half the price? Reyes! He offered immediate help, was the consummate professional and came and got the car the very next morning. Absolutely wonderful: I won't bother calling anyone else up here again - you'll do BEST to call REYES Towing. I promise!

Granny want to thank each and every employee at Greenfield for their assistance in assisting my…read moreneighbor Mr. Thomas that sent to them to help him with his Toyota giving him starting. Granny will always keep this repair shop in my life even though the doctor isn't letting me drive for the past year but They Are The Best. Great Job AKA Granny

Greenfield's is the best of the best! Very professional and always work towards what is best for…read morethe customer!

Fast, efficient, service, quality, compassionate!! Omar did an amazing job. My husband and our…read moreservice dog were broken down on the side of the road late late at night in the dark with no hazard lights. This could've been a very difficult and dangerous situation.. They did a fantastic job and I would give 10 stars if I could. Thank you for helping us in such a dire situation.!! I've never called a towing service that came out so quickly. Bravo!!!

I was waiting for a different towing service was waiting at least 30 mins already and had another…read more15 mins to go. Omega towing pulled up and asked if I needed help towing my car back to my apartment. I'm so grateful they did I had my toddler outside with me and it was already dark. I payed $100 for them to tow my car, $50 less with Omega than the expected price with the tow truck I was waiting for. He came in picked it up less than a min and we were on the road thank you for helping us

Steve and his team were extremely professional. I received timely updates throughout, and the…read morerepairs were completed ahead of schedule. As a pleasant surprise, they even washed my car and vacuumed the interior - something I didn't expect. Highly recommend!

5 stars doesn't seem enough!! Victoria and Steve were professional, friendly, knowledgeable, and…read moreHONEST! I really appreciate that they gave me different options on ways to save money on parts (OEM vs aftermarket) for my repair since I was a cash paying customer. I got a quote from Caliber Collision and the price difference was shocking! As it turns out Milstead is a much better equipped body shop because they had the technicians and equipment on hand and did not need to hire anyone out to do recalibrations for the sensors on my bumper which that alone saved me $400-600. To top it off they offered a courtesy car wash and interior vacuum which I wasn't at all expecting. Thank you Milstead for going totally out of your way to serve your customer. I will happily recommend you to anyone I know needing your service!

Got my front bumper caved in by an object that fell off a truck and was out of pocket for the…read morecosts. Got three estimates for the work and Woodlands Body Shop was lowest by $300. Brought it in on a Friday and was out by midday the following Tuesday. Repair was impeccable; couldn't tell that it had ever been hit. Washing the car and vacuuming the interior was a bonus. I'd use them again any time.

I had a dent in my front bumper due to a tree branch on the highway that was unavoidable. I took my…read morecar the next day and it was fixed perfectly I just two days. They ordered original parts from the dealer and the labor costs were very reasonable. I have gone to several body shops in two states and this one is by far my favorite. I highly recommend this body shop! Also, the shop was very clean and had quality products and parts.