Do not use!!! 0
My experience with Prime Restoration and Remediation was extremely disappointing. In my opinion, the company was unprofessional, disorganized, and incredibly slow throughout the entire process.
Despite repeated assurances and promises, the project dragged on for over two months, far longer than I was originally told. Communication was one of the biggest issues: phone calls were rarely returned, and the same was true for my insurance company's attempts to reach them. It was also very frustrating that estimates and required documents were not provided to the insurance company in a timely manner, causing avoidable delays.
Another major concern was that I was promised a certain financial outcome, but the final numbers were nowhere close to what was discussed, leaving me feeling misled. On top of that, the company still ended up billing the insurance company around $10,000, which made the situation feel even more unreasonable given the poor overall service.
Overall, based on my experience, I cannot recommend Prime Restoration and Remediation. The lack of professionalism, slow pace, broken promises, and poor communication made the process far more stressful and time-consuming than it should have been. read more