I've had two microwaves go bad in just a few years because of a shoddy install, no venting. I asked my friend who is an appliance expert for a recommendation and she told me to contact Ryan and Pacific Sales. Ryan recommended Prime One Installs. I'm SO glad he did! I don't remember who came to measure but he determined that we needed a custom trim kit. Once it arrived, Guillermo and Joel came out and did an AMAZING job! They protected all my surfaces as they had to do some minor reconstruction of the cabinet and lined the trim kit up perfectly. They explained everything they were doing along the way and when they cleaned up my kitchen looked new again. Thanks Guillermo and Joel! read more

I had the pleasure of having Prime One Installs out for the installation of our appliances for our kitchen model. I could not have asked for a better experience! Carlos, Charlie, and Guillermo were on-time, friendly, professional and knew what the heck they were doing! All the appliances went in without a hitch. They also ran the ovens and the dishwasher through cycles to make sure they are working just fine. A very professional job! Thank you Carlos, Charlie, and Guillermo for a great day! read more

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I just had a new dishwasher installed by Ernesto and Octavio and they were amazing! Extremely professional, clean and courteous. They notified me ahead of arrival time and spent the time necessary to make the new installation look beautiful due to my countertop not being level. I would certainly recommend them to all my friends! read more

Had a great experience with Prime One. Pepe and Charlie installed a downdraft vent for us and were very friendly, professional and efficient. They stuck around to answer all my questions and tested their vent with me multiple times. I worked with Carlos for the scheduling / quote and he was very responsive and professional as well. Note that I tried contacting several appliance install shops and all the ones I contacted did not do downdraft installations in our area except Prime One. We've had a great experience post install--very happy with how everything is working. read more

Prime One Installs - Countertop Installation Near Me - Rancho Cucamonga, California

Guess i'm the only one who thinks this company is junk. A week before install a guy came out, took measurements of everything and said we're good to go installing a dish washer and double oven and removing the old units. They came on a Saturday blaring club music in my house and said the double oven would not fit correctly. They said they could make it fit if i paid them extra money. The double oven has a large gap at the top between it and the cabinet. Odly the bottom fits fine. Loud music, trying to up charge me, bad install = poor installation. This is the company Best Buy/ Pac Sales uses for installation when you purchase from them, so beware. read more

I would like to thank the three guys for doing a phenomenal job in installing my new appliance. They were prompt, courteous and knowledgeable about the appliance. What impressed me most of all was the follow up. They made sure that the appliance was level and cleaned up after themselves. One of the guys even showed me the proper way to wipe down the appliance. Thank you Prime One for a job well done. read more

The company lives up to the reputation - the team was Oscar & Allen & Ben & Octavio. These guys are efficient and meticulous. Haul away team works seamlessly with the install team. Polite and courteous, replaced a fridge and offered to keep an existing redundant water filter system in tact, which we opted out, but they were happy to install however we liked. From the survey to the install, outstanding experts. They are sub zero certified and are clean and careful with everything - true white glove service. read more

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I replaced my steam oven to match the contemporary style. Ben and Octavio from PrimeOne were a wonderful surprise--not only did they complete the job flawlessly, but they also resolved my electrical issue. Their innovative approach was perfect for allowing multiple appliances to run smoothly at the same time. I had been puzzled for a long time because my original electrical layout was outdated, Ben and Octavio truly impressed me with their professional expertise, and exceeded my expectations. I feel completely confident in the quality of their work. read more

Prime One Installs - contemporary steam oven - Countertop Installation Near Me - Rancho Cucamonga, California

The installation of our refrigerator with Prime One and their very thorough and careful associates, Charley and Guillermo, couldn't have gone better!! They took away our old fridge and brought the new one from the garage into the kitchen and hooked up the water dispenser and the ice maker. They showed me how to make them work correctly and were very kind and patient!! Prime One is lucky to have these 2 gentlemen on their team!! Great job and we are very happy cust read more

Prime One installed a Miele dishwasher for us this morning. Joel and Guillermo were clean, professional, knowledgeable, kind, patient, and attentive to detail in ways that we appreciated. It was a complex job because we didn't have an electrical plug that was appropriately accessible (our previous one had been hard-wired in, so they put an outlet into the wall behind the dishwasher), it needed a longer water pipe than usual (they provided one), the inside of the dishwasher cavity wasn't finished and looked awful on the front edge (they cut a piece of wood and painted it, to cover the front cavity that had been so unsightly), and the two edges of our cabinet were not square (they explained to me the options, and their reasoning on the best way to visually fix that). We were consulted for each of these anomalies and we had to pay extra for each. Each charge was definitely on the high side, but not unreasonable, considering how much it would have cost to have a plumber or even a handyman come out to handle each of those problems later. It was nice that they came prepared to handle all those contingencies, so that when they left the whole job was finished and the dishwasher was ready to go. Joel and Guillermo couldn't have been nicer to have in our home - two sweet guys that work well together. read more

Charlie and Oscar came on time and did a FANTASTIC job installing my new thermador fridge and the panels. They were kind and efficient and when they were done they even helped level my oven! this was a great experience and I'm so glad they were the ones who installed this insanely tall fridge! Thank you Charlie and Oscar! read more

Prime One Installs - Countertop Installation Near Me - Rancho Cucamonga, California

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We had the pleasure of having Pepe and his crew, Guillermo, Alan, and Charly, over last Saturday to install our new kitchen appliances from the Pacific Sales store in Carlsbad. What a great group of professionals. They called ahead when they were en route and arrived as promised. Since we ordered a downdraft with a separate motor and exhaust via the toe kick for our island, this was no ordinary install. This install required a level of expertise that Pepe and his crew mastered beautifully. Another obstacle that they encountered on our job was the fact that our electrical rough in was still a work in progress. They worked around that challenge and did NOT make us reschedule. In addition to the downdraft, they also installed a refrigerator, dishwasher, and an oven that went in the island. Everything looks beautiful. We highly recommend Pepe and crew from Prime One Installs. They took great care to protect our new floors and countertops and cleaned up before they left. Not to mention, the new appliances were free of any fingerprints. Bravo guys! Keep up the nice work!!! read more

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Pepe and Alan from Prime One Installs came to our house to install a new induction cooktop. They did and excellent job and we are very pleased with the work they did. They communicated with us to let us know they were arriving and they were on-time. While working in our kitchen they were careful with everything and did a neat, professional job. When the installation was completed, they explained how the cooktop works and made sure we understood all of the controls. read more

Prime One Installs - Countertop Installation Near Me - Rancho Cucamonga, California

I've never had such an experience. The installers Pepe & Alan were very careful and considerate. I can do a lot of things, but there is no way that I could do the level of work and detail that they accomplished. I was at ease during the entire installation. Very happy that we chose this company. We even got a year added to our warranty, which made it an amazing value. read more

Prime One Installs - 48" French Door Subzero - Countertop Installation Near Me - Rancho Cucamonga, California

Pepe Guillermo, Ben and Alan were the most incredible professional crew. We are so thankful to have had a team that worked through the complex issues and delivered a level of unparalleled service. We could not recommend both the team and Prime One more-thank you again. read more

I'm writing this review on behalf of my boss since she doesn't have a Yelp account. She writes, "Our sincere gratitude for the great job Octavio and Guillermo did in installing our Series 7 Double Oven. They were friendly, knowledgeable and left the area clean. Highly recommend!" read more

Prime One Installs - Series 7 Double Oven installed - Countertop Installation Near Me - Rancho Cucamonga, California

Carlos and your entire team were amazing today. Thank you so much. Your guys went above and beyond with our appliance installation. Your help, great communication, and willingness to go the extra mile to support in resolving the appliance delivery mix-up were amazing. Thank you for making things happen and finding a solution for us to get our appliances picked up, delivered, and installed the next day. In my book, you and your team are top-notch and five stars all day. Thank you keeping up your amazing service, communication, hard work, attention to detail, and care. read more

Prime did a fantastic job installing my Miele appliances. The appliances are costly and should never be touched by installers who are not Miele or Bosch certified. These guys did it: clean, effective job, and courteous service. read more

Prime One Installs - Miele washer and dryer installed by Primeone llc - Countertop Installation Near Me - Rancho Cucamonga, California

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Today Ben and Octavio came to replace my cooktop. Prime One Installs was recommended by Fergusons Appliances and Lighting in Kearney Mesa. I could not be more pleased. The installation was quick and they made sure the dust and debris was limited. I would definitely refer both companies. read more

It's always interesting when a business has over 50% of their reviews suppressed/not recommended by Yelp. It's also always interesting when a business boasts that they have "...mastered the art of customer satisfaction..." And of course it's always interesting when you call the business number only to learn that it is a cell phone with a voicemail box that has not been set up. When you say, "Your experience with Prime One Installs includes treating you and your home with respect...", please mean it and respect your prospective customer's valuable time by having your ish together. All to say I did not hire Prime One Installs because if this is how they manage their business then I don't want them anywhere near my appliances. Enjoy. read more

Incredible service by Ben and Octavio. They went above and beyond getting our appliances set up. read more

Prime One Installs - Double oven and dishwasher - Countertop Installation Near Me - Rancho Cucamonga, California

Octavio, Carlos, and Ben installed my Viking ovens yesterday. They were prompt, polite, meticulous, and clean!! They installed them perfectly-- even touch up painting my cabinets. They swept and vacuumed when they were done. It was a pleasure having them in my home. My new ovens are amazing too! read more

The team of Ben, Octavio and Guillaremo from Primeone did a fantastic job of installing my appliances in the new kitchen. Since my house is very old, not all the walls and floors are entirely level. The team was very accommodating in installing the appliances in the best manner possible to minimize the imperfections of my old house. It took them extra time and the results were fantastic. Everything looks level and plumbed. I couldn't have asked for a better result. read more

These guys are amazing. Ben, Charlie and Octavio are skilled, knowledgeable, fast and pleasant. They removed an in-wall oven and moved it beneath the cooktop. The job required installation of a new, upgraded electrical line, as well as moving the gas line. They will be the first call on my next remodel. Thank you, guys. I'd give 10 stars if I could. read more

This company was on time, very friendly, and explained everything before doing anything. Octavio and Guillermo were very professional and fast. I would highly recommend this company and the team for your next install. read more

Prime One Installs - Install of new cooktop, oven, and microwave. - Countertop Installation Near Me - Rancho Cucamonga, California

Prime installed our fridge, range and panel ready dishwasher. We had them come back to adjust the dishwasher door which slams shut quickly. Good customer service is when they make things right. Oscar, Ben and Octavio did a good job and also installed the toe kick board to match our cabinet. read more

Great experience! Ben and Oscar installed my 42 inch Dacor built in fridge. They even were able to accommodate my earlier appointment request They showed up on time. Gave me a courtesy call when they were on their way. They had great attention to detail to make it look perfect even though my cabinetry was a little off. They cleaned up the fridge and the work area nicely. Adjusted the fridge doors. Overall great experience! Also charged a reasonable price! I compared a few local installers. Highly recommend! read more

Prime One Installs - Countertop Installation Near Me - Rancho Cucamonga, California

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Hello All: I wanted to give a shout out to the Prime One Team of Carlos, Octavio, Charlie, and Ben who did my Wolf Subzero installation. This was the most impressive team I have ever watched. They were like a Navy Seal precision team that executed flawlessly! If you are thinking about have a pro team do your installation, please reach out to them. Many thanks to Erick Romero and Kenyata Jordan of Pacific Sales connecting us to this amazing group of skilled professionals who really care about their craft and the client!!!!!!!! Bill S of Carlsbad, CA read more

Had Microwave installed today by Prime One. Excellent job by Octavio, Ben and Guillermo!! Fast, professional and courteous service... Would use again.. read more

Guillermo, Oscar and Charlie were professional and personable and answered our questions during the installation of a hood and a cooktop. They worked diligently to make sure that both installations went well but a pre-existing gas line elbow thwarted optimal positioning of the cooktop, and suggested we contact our plumber for re-configuring the gas line, which we did the following day. Following their completion they cleaned up the work area to be spotless. They are excellent installer of appliances. read more

Ben and Octavio installed our gas wall oven. They both had the knowledge, expertise, tools, and materials to do the job. The cabinet needed modification, and they made it work! Courteous and friendly. Cleaned up after the job, too! You might have to wait a couple of weeks for your job because they can get busy, but Carlos will answer the phone and get you scheduled! read more

Prime One Installs - Wall oven with cabinet modification. We just need to paint it. - Countertop Installation Near Me - Rancho Cucamonga, California

Pepe, Marco and Ernesto did a great job at installing the 6 appliances in our new kitchen. They came on a Sunday and stayed until everything worked properly. They answered all of our questions, were organized, professional and very pleasant. read more

Used this company through Pacific Sales and opted for their custom install service for all new kitchen appliances. Their service was fabulous including sending a pre site inspection to make sure everything would fit and have the right electrical and plumbing ready. It was easy to communicate with the company too. Guillermo and Octavio were great and walked me through how to basically use each appliance to make sure I was satisfied. I would absolutely use them again. read more

Oscar and Marco installed my new Subzero refrigerator, stove and dishwasher today. They did a fantastic job! I couldn't be happier with their service and professionalism. They took their time and made sure that everything was flawless. Thank you for a great installation. read more

We had Prime One Installs install a new cooking range. Carlos from the company came for a pre-installation review and provided several pointers that changed the model we were going to buy!!!. Had we bought the model we originally had in mind, we would have had several installation hurdles. Thank You, Carlos!!. For the installation of the new model, we had Pepe and Guillermo visit our place. They were fantastic and were extremely efficient with quality installation. They were patient and provided quality installation, answering any questions we had patiently. Thank you Pepe and Guillermo!! Raghavan Ayer read more

Marco & Oscar were excellent. They took extra care installing my SubZero wine refrig. They even took an extra step and made the adjustment to keep door from opening beyond 90 degrees. My previous refrig that they removed opened wider and hit a cabinet. I highly recommend Prime One. read more

Ben and Octavio were great. Clean, thorough and very professional. Arrives on time and did a wonderful job installing our over the range microwave. read more

The installers, Pepe, Oscar, Alan and Carlos were very thorough and efficient. They removed our old built in with some special request to salvage some pieces. They brought protective equipment not to scratch our floors or counter tops. They worked fast in installing and testing our new Sub-Zero. And before leaving explained all the features of the refrigerator. I would have them install any new appliances again. Thank you for an easy installation. read more

Charlie and Octavio installed our new Wolf wall oven and speed oven this morning and we could not be happier. They were able to make the necessary adjustments to correct the poor electrical workmanship from a previous install. They arrived in a timely manner, worked quickly and cleaned after themselves. It was a pleasure to have them working in our home. I would highly recommend Prime One services. read more

Prime One Installs - New 30" Wolf Oven and Speed Oven - Countertop Installation Near Me - Rancho Cucamonga, California

First, I was pleasantly surprised when I received a text on a Sunday from Carlos for Monday delivery which was 1- day earlier than original delivery date! He was fantastic because he offered me an early delivery time which was great! Pepe and Alan arrived and got to work! Pepe was very detailed oriented, took extreme care when bringing in their tools! He laid a blanket down so the counter top would not get scratched! He put a protective pad on the floor as well! Alan was busy the entire time prepping the dishwasher to be installed and ensuring he checked the hoses for any leaks etc.! Both Pepe and Alan discovered my plug did not work properly and asked if I wanted a new one installed! I appreciated this as I gladly said yes fix and did not get taken advantage of financially- a blessing at its best! Pepe took the time to replace the original wood moulding which helped secure the dishwasher in place! He was attentive to details which made the install go smoothly! I really enjoyed watching them work as a Team to provide the best customer service! I highly recommend Prime one Installs!! read more