Worst news you could possibly get, engine is bad on what you thought was a good buy! Johnny was a great guy, spent 20 mins on the phone the first time I called and walked me through the scenarios, explained exactly what he needed time wise in order to make factual statements of what was wrong. Ultimately the engine was dead and it's a total loss. When I picked up the boat I could see he was as sad as I was and really didn't like the outcome. He truly is the definition of what customer service and honesty is! I only wish I knew about this gem when I bought the boat!! Thanks fellas, we will see you soon!!!! read more

I can't say enough about my great experience with Prime Marine. I had a blown engine in my wakeboard boat and I took it in for an inspection and repair estimate. They were very thorough and presented an initial, detailed estimate on what the work would entail. Mike the owner was very knowledgeable and kept me updated on the repairs and cost issues which were always discussed to decide the best outcome for myself and my boat. Michelle in the front office was always great to work with along with the rest of the mechanics who were just as knowledgeable and personable. At the end of the day, I got quality service throughout, recognizing my repair needs were extensive and my final repair costs were fair and justified. Thanks again to everyone at Prime Marine! read more

Out of respect for Johnny (the scheduler) who is a stand up guy I'm being clear that this message is for the owner of Prime Marine and people who would consider this shop. I will never go back to prime marine. Johnny had actually requested I use prime marine and handed me his business cards in the church parking lot that we attend together. Johnny was a nice guy and I had recently bought a (new to me)27 hallett (from another church member). I originally had the hallett serviced in 2018 at Rodesway Boats in upland, CA and they were awesome!(Did I mention this is my family's 6th boat and parents 60th year going to the lake, my 35th) So back to the point I brought my boat to prime marine 2-7-19 long before river season starts as I enjoy planning and having my equipment ready for the upcoming season, I figured I'd give johnnys guy a chance over at prime marine. They suggested a full service since it was my first time there and they serviced the boat, I got the typical 3-4 phone calls in two days recommending up sales and delivering bad news until the total reached 1750 dollars "ouch" I happily paid and was glad to bring business to another church member. Please see all invoices below for actual repairs and charges from 2-7-19 and 6-11-19. One of the recommended repairs was a shifting cable assembly as I was told Mine was worn and sticky so I agreed it needed to be changed. I left for the river a few months later in April to take my kids for our first river trip over spring break (my trailer brakes were locking up and I had to remove two calipers on the 60fwy at night, thought you checked the axles and adjusted brakes?? Guess not) once we arrived at the lake I launched and put about one hour on the motor and drive and it seemed to be functional , however when I slowed to approach the marina it was stuck in forward gear. How could this be happening to us when I was so diligent about boat service. I called prime marine from the water (Johnny)and was told to bring the boat back for a look , I would normally leave it in AZ for the season and here I am towing home on a Monday in April with 2/4 trailer brakes functioning. After several phone calls about bringing the boat in and not really feeling like a priority I was able to have my father bring it in today nearly 2 months after the outdrive stuck in forward. I get a call from the owner 30 minutes after drop off at 9:00am stating my shift linkage was broken and the repairs would be nearly 600 dollars, wwwhhhaaattttt? So here's my beef , I have the money and the time and I took my boat to someone who seemed to be trustworthy, you clearly state on your receipts from 2-7-19 that you inspected all shifting mechanisms and repaired shifting cable assembly!!! Don't call me today and explain that the shift linkage isn't part of the shift assembly and you "the professional" didn't recommend changing this earlier in the season when the boat was at your shop and the outdrive was off. You even had the audacity to tell me that this part typically fails because the old version isn't as strong as the new version. This is no way to conduct business and the paperwork tells your story. (You take 0 responsibility for this situation and quite frankly you ripped me off) I'll gladly sacrifice the nearly 2400 dollars on a crap job to help someone else from having their trip cut short , time, and money wasted. From here on out my money is at Rodesway Boats or Concept Marine , thanks but no thanks Prime Marine for wasting my time and money. You know how to get ahold of me if you re-think the situation. Johnny if you read this , your a really nice guy but this isn't the service I expected from you or your boss! I'm completely disappointed read more

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I have had a really great experience with MIKE (owner) and the team at Prime Marine. my boat was 2 seasons past due for a full service. Mike was awesome at communicating. He kept me up to date on the process. His team found trim leaks and wanted my approval to add this repair. He invited me to come over to show me. At that point I asked him to quote a few other things.... He never once charged me for something that wasn't fully approved. I really feel he did a great job and did exactly what was agreed upon. He is not cheap.... But he shouldn't be. He has a shop and employees and tons of equipment... The shop is clean and all the times I was there I saw people working... Very pleased. read more

This Place offer Nice Friendly Service the information was also on point its a good place to go if you need full service or help with a few do it yourself Questions read more

This place always has what I need and has an amazing showroom floor and great service. All my boat supplies come from here.

I brought my boat here to Prime Marine for what I was hoping to be a somewhat easy repair, Johnny did the repair (very quickly) but advised me there was other issues going on. (My boat has been sitting for the last 1-1/2 yrs) Johnny was always up front with prices, thoughts on what was going on, i never felt pressured to have the work done there. I felt very comfortable having them do the work. I was constantly being updated on the status of the repairs and cost.(just wish I would have found them sooner) Johnny runs a very honest shop, I will be a forever happy customer! If you're looking for an honest and trustworthy boat shop, look NO farther Prime marine is the place to go... Thank you Johnny & the guys for making my boat like new again! read more

Should be ZERO stars. Ripped me off of $170 fee after cancelling same day because was wrong equipment. Acted like it was too late and it was shipped. LIARS. Did just to keep the fee. Doesn't return emails asking to give back my hard earned money. Should be truly embarrassed of themselves. STAY AWAY AT ALL COSTS. read more

Can't say enough positive things about this shop after recently using them for the first time. We had them help us with rigging a new Howard 26 Cat and they knocked it out of the park. They were very patient, answered all my questions and provided full transparency on what needed to be done and how much it would cost. They have a client for life with us now, I highly recommend to anyone looking for a quality HONEST shop to rig their boat or for any maintenance needs. Great job Prime Marine! read more

Read my edit below! Awesome shop and really took care of my needs. Came here from all the positive reviews on Google. I'm restoring a boat that has been sitting for 9 years. Had the outdrive serviced by them and they did an incredible job! They were very upfront and honest. They were not trying to up sale anything to you. Very knowledgeable and experienced; took the time to explain all the questions I had; you're getting your money's worth and then some! Definitely coming back here again but for the full-service this time! EDIT: A month and a half later, I inspected the rubber bellow that's part of the outdrive service. Thank goodness! I now saw a couple of cracks develop in the rubber; I was relying on these guys to do some preventative maintenance. No fault of Prime Marine but it was just old rubber aging. Instead of giving them a 5 star, I'm giving them 1 star. I wish they had recommended that I replace the bellow from age at the time of the service, I would have gladly paid them extra to replace. Now I have to have the outdrive removed again just to replace this bellow which is going to cost me $$$! It was bad timing when this occurred as I used the boat for Christmas and wanted to use it for New Year's celebration but had to cancel. Could not contact Prime Marine as they were closed during the holidays. Although they did a great job of doing the work, not sure if I want to go back. I'm fairly new to boating and if I didn't inspect the bellows for tears or cracks, I can't imagine what kind of major problems I would have gotten. i.e rusted u-joints, gimbal bearings, etc. Inspected the gimbal bearing, it has rough spots and sounds bad! Now need to replace gimbal bearing because of the water intrusion! Now more money to spend! Not going back to Prime Marine! read more

Johnny has been very helpful and thorough on explaining what the issues were with my boat and what needed to be addressed first. A big plus is getting updates along the way while he and his crew did a full service on the boat and kept me in the loop as far as cost and timeframes. I would recommend Prime Marine for your all boating service needs. read more

I want to start by saying Johnny is amazing, he has helped us out of a jam many times. We started going here because the pervious owner of our boat did, so we thought it would be good to keep the same mechanics since they were familiar with the boat. Prime Marine stands by their work and I think they are extremely honest. Sometimes you have to pay for quality. We will be lifelong customers! read more

Great customer service. From setting up my appointment to picking up my boat Johnny made sure that I was aware of everything that was being worked on my boat. He would give me updates on every process. Also fast turn around time so I'll have my boat ready for our family vacation. Definitely Prime Marine will be my go to place for boat repairs. Thank you Johnny read more

After years going to Rodes Way, I'm switching to Prime Marine for now on. Fixed my Four Winn's up for me when others wouldn't bother. - Dallas read more

Johnny was extremely helpful and friendly and very fair in price. Quality work and and very fast return. First time customer and felt very comfortable, and didn't pressure us into doing more repairs then the pocket could handle. Offered to have us bring back our boat to do more repairs as we're able to do them. Highly recommended Prime Marine!! Very satisfied customer! read more

Prime Marine - Boat Repair Near Me - Rancho Cucamonga, California

Prime Marine worked on my boyfriends boat. They were very friendly and the service was excellent. They finished the job extremely fast for a great price. I would definitely recommend them. read more

This place is awesome! I have a Sanger and I needed a tune up. Usually when I take my boat to get serviced it's 1-2 weeks before it can get it there and 1-2 weeks to get the work done. Not the case here. We called for a appointment and got the boat in the next few days. We then wanted a tune up service and few extra things needed and they got it all done in a day! Impressive! Johnny was informative and great with customer service. The shop mechanics were friendly and the shop was clean. We will defiantly be going back for all our boat needs. read more

Great work and trust worthy. I had my boat fixed last minute at this shop. The owner Mike is very nice and easy to work with. I can say this is one of the best places for customer service I have had. If you need boat parts he can get them cheap too. read more

Prime Marine - Custom Marine Installations and General Boat Repair. - Boat Repair Near Me - Rancho Cucamonga, California

Just had my boats annual maintenance service performed here based of a referral from a friend. Excellent service, on-time delivery of the work, and nice people. I had a separate issue surface (not related to the service work they did). They had me come down, changed my ignition while I waited and I was on my way. read more

****Excellent honest service, clean shop!!!****We brought our boat here and not only did Jonny take it last min (we had a trip planned) he had it done within a day. We were told by numerous shops in the area that everyone was overbooked being new to the area we didn't know what to do. Luckily we received an excellent recommendation, Prime Marine. We went to drop the boat off and their warehouse was also full. Jonny did us a solid by taking us in and getting everything done. He was honest and being that we were new to area, recommended some great family locations to visit on our adventure! I highly recommend Prime Marine! read more

I'm posting this review for my husband: Bought our third Eliminator and wanted a good, fair boat mechanic to take a look at it. I knew there was a problem with the carburetor because when I got on the throttle the motor would shut down until I backed off the gas. Based on all the 5-star reviews, I called Prime Marine. I told Johnny about the carburetor over the phone and asked if he could check it out for me. He said he could, but he was really busy and would call me when he thought he could do the work. It was a couple of weeks before he could take it. When I took the boat in, I asked him to give it an annual tune up and go through the boat since I don't know the history of the boat. I asked him to check the carburetor, and tell me if the boat needed anything before I took it out. I know he heard me, because he repeated everything I said. I ended up getting the trailer overhauled, and that was great. Fair price, good work. When I picked up the boat, Johnny gave me a receipt with a detailed list of things he did. He told me the carburetor was fine, he just needed to replace the distributor cap, plugs, wires filters and such. I decided to get the windshields replaced before going out to the lake, and he assured me that could be done by next Friday, the day before my lake trip. When the following Thursday came and I didn't hear back from him I called. He said he thought I meant the next week, and the windshields weren't ready yet. But he hurried the job and I picked up the windshields the next evening, just in time for my trip. This next part is why I'm giving Prime Marine 3 stars instead of 5: When I got to the lake and got the boat on the water, it wouldn't go over 40 mph. When I gave it gas at that speed, the engine acted like it shut down. It still had exactly the same problem it had before I took it in! I spent the whole weekend driving a gutless boat. When I got back, I called and told Johnny about this, and he said he didn't remember me telling him about that carburetor problem, and he was sorry. Bottom line: nice guy, clean shop, good work, poor memory. If you choose Prime Marine, make sure Johnny writes down everything you ask him to do. On second thought, get a work order! Now I have to go find a carburetor shop to do the work I wanted done in the first place! read more

Best boat shop around!! We've been taking our boat here for years. Very professional, the work is always done right. Reasonable prices and best of all very honest! That's hard to find these days... Thank you again Prime Marine! read more

Just bought a new to me boat 23' genesis took it here to prime ti have it serviced. They were able to get me in went through the whole boat and trailer. They found a few issues with the boat and informed me of them and were able to get the boat running the way it should by the weekend so I could take it out for the first time. I've been out twice now and the boat runs excellent. Highly recommend prime for all your boat needs from service to custom work. I will have them service my boat every year great group of guys read more

Prime Marine - Boat Repair Near Me - Rancho Cucamonga, California

Took our old boat into Prime Marine as we have done in the past. We were looking to have a new trim pump installed. After Johnny did extensive research due to the age of our boat he was able to find the parts and get it replaced. We are very happy with the service we receive at Prime Marine! At this day and age it is hard to find someone you can trust and I believe we have found our go to shop for our boat! read more

After having my only trusted boat shop close and mechanic retire I've struggled to find someone that wasn't lazy, greedy, and dishonest. Finally, I found Prime Marine and Johnny. He's an extremely friendly and professional gentleman. They did a thorough job on my boat in a very timely manner. I could have easily spent several hundreds of dollars more, but Johnny was honest and talked me out of wasting money on things I truly did not need at the moment and to give some thought where to invest in my boat. He could have done what 99% of other shops would've done and allowed me to spend unnecessary expenditures however, he chose not to. This is a very open and honest shop! You definitely will not go wrong utilizing their services! It's my boats new home. read more

Johnny and his staff working on my boat at Prime Marine were outstanding. They made sure my boat was done on time and addressed all my needs to keep my Boat in top tip shape. Johnny called me at every step long the way on the repairs needed. If you need service on your boat Prime Marine is the place to get it done. This is truly a 5 star business read more

I went in not really knowing much about my boat, or what was wrong with it. But in the end, Johnny gave me a great breakdown on what needed to be done while also not breaking the bank. I've been with numerous shops before and now know that I was previously ripped off. I Highly recommend Prime Marine! read more

Thanks to Johnny and staff i was able to take a last min. trip with family to Lake Havasu. Prime Marine changed out my water impeller in 496 HO in about 2 hrs and had me on the road. Johnny was very receptive and helpful over the phone. read more

Johnny and his staff were amazing. I brought my boat here to have maintenance done and was thinking it would take a few weeks. Johnny had it done the same day! There service was outstanding. I definitely will be coming back for all my service needs. If you want a honest reliable company, then Prime Marine is your place! read more

Very organized shop! Johnny was very helpful in giving me tips(first time boat owner). I'll be back for any of my other boating needs

Honest Stand Up Guys!!! Thanks for all you do! Brought my boat in for service here; quick, reliable, dependable work. Had a hiccup on the lake one day and brought it back to have them check it out and again & could be more please with how accommodating and quick of turn around. Would recommend to anyone looking for someone to take care of your boat the way you would (if you could) lol !!! read more

Prime Marine squeezed me into their busy schedule to fix an issue with my inboard/outboard. Johnny is a customer-oriented employee and the rest of the staff were very accommodating. First rate shop, first rate service! read more

Great service. Beautiful work! Their ability to produce custom parts and high performance motors never ceases to amaze me!!