I agreed to go forward with a job, which Amer - but you can call him "Pedro" - said would be $300 + tax for a job that would take less than an hour, "But, I'll do it for $300 flat because you' work at..." I was already sold on the idea of getting upgraded lighting in less than an hour! I certainly didn't ask for a discount, but I appreciated the gesture of an employee discount, so I sat down and took a seat in the lobby while they worked. Shortly thereafter, Pedro comes from the back of the shop, asks me to come to the back where he informs me that he cannot install brighter lights anywhere in the interior of my vehicle as he had stated he would be able to. He said that any lights that he would put in the inside would be no brighter than what was already installed, so I naturally agreed to leave the interior lights as they were. At this point, I felt the need to begin asking more questions about the headlights as I didn't want any similar issues with the headlamps to arise. I asked Pedro about brands, LEDs, etc. He stated that he could not install LEDs in my vehicle, but that he used Sylvania bulbs that were top of the line HIDs. I took him at his word and went back up front to the waiting area. As I waited, I began to have a feeling that Pedro may not have known nearly as much about lighting as he had led me to believe because I had not noticed one single Sylvania box anywhere in the store. I quickly did a crash course on headlamps using Google and found out almost immediately who the top manufacturers were - OSRAM, Morimoto, and Phillips seemed to be the consensus. At that point, I made a point to return to the back of the store and kindly request that Pedro save the headlamp bulbs that were originally on my vehicle as I wanted to keep them. Pedro agreed to do this. Upon removing the bulbs a while later, I learned that the previous owner of my vehicle had already upgraded the headlamp bulbs to a well-regarded version of the OSRAM Xenarc 4300k HID bulb. I immediately asked him about the OSRAMs and informed him that I had just seen online that apparently the OSRAMs were a good bulb. Pedro agreed that OSRAMs were good, but that his lights were much brighter and that it was a 6000k light as well, so there would be no comparison whatsoever once I saw the difference at night time. It was then that I really began to feel uneasy about the entire thing at that point, as first off, he was unable to improve the interior lighting as he had stated over and over again that he could. Second, he states that he uses Sylvania when in actuality of the wall of bulbs in the store, not one product was a Sylvania product. And, third, he downplays the OSRAM Xenarc 4300 that was in my vehicle as a headlight that his lights would blow away "especially with them being 6000k". Long story short, I get the lamps home, and as soon as night falls, I see that the lamps that Pedro sold me were not even as bright as the OSRAMs that were already on the vehicle. In fact, the brand new lights from Pedro were significantly dimmer. The only change was that the replacement lights seemed softer, and appeared to have a bluish-green tint. After subsequent research, I found that a 6000k bulb does not necessarily produce more light either; it merely produces more heat in terms of Kelvins. Luckily, I had kept the OSRAMs that were originally in the vehicle, whereas I can at least switch back to them until I can find a legitimate replacement. Naturally, upon contacting Pedro about the entire ordeal, he stated that "although his bulbs were superior to the OSRAM, he would accept the "superior" lights back for an additional $100 to upgrade to Lucas Lighting LED lamps" ...yet, another obscure product that you would not recommend to your worst ****** enemy. Excuse the length of this review, but it was necessary to paint an accurate picture as to what went on at this place. Basically, if you are in the market for inferior, knock-off products mass-produced in China that will be installed by day laborers posing as automotive industry professionals, then stop by PRIME LEDs. If you prefer value for your buck, keep driving past this poor excuse for an automotive installer. read more

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I am so impressed! I reached out via Facebook Messenger and was responded to immediately by a representative. He made my inquiry feel welcomed, appreciated and encouraged. I stopped by the store and I was absolutely delighted to see a CLEAN store and marvelously built display booth. He immediately recognized my truck from the photos that I had sent and got right to work on a quote. The price was affordable and they had a same day appointment available....I waited for less than an hour...wow!! Very very very impressed and you should rest assured knowing you're in good, honest, quality hands. Thank you!! read more

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Pablo totally hooked up my Jeep with new headlights....45 minutes to install with no appointment. Fair install price and he has a pretty sweet Gladiator as well..... He has a soft spot for Jeep owners!!!!! read more

Prime LEDs - Auto Customization Near Me - Richardson, Texas

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I'm simply shocked by customer care and speed of the service. I came to them because I needed an upgrade to my head lights. Better visibility at night was most important to me. As soon as I walked in the door, I was greeted by the gentleman at the counter. Another employee came out to help me and was able to give me an estimate on replacing my headlights. I was able to use a finance service in the store to get my lights replaced the same day. I got my headlights, fog lights, reverse lights and brake lights replaced the same day. After paying for the lights, it took them 15 minutes to finish. Yes, you read that correctly. 15 minutes is all it took to replace my lights. AMAZING!!!!! LEDs aren't cheap but I'm am extremely satisfied with my visibility at night. I see more now than I did when I first purchased my vehicle. If your looking to replace your halogen lights with LEDs, chose this company. No appointment needed. They will get you in and out in a flash. Simply amazing. read more

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First off I would like to say I'm a big supporter of small businesses, however I'm writing this to simply inform anyone who work for their hard earn money to "STAY AWAY" from this place. I recently wanted to do an upgrade on my vehicle from HID to LED so that I can have better visibility at night. I drive at night with my kids. I pay a premium price of 480$ for one of their recommended kit. The job was horrible, I was better off keeping my HIDs. I hope the owner read this. I went back trying to explain to him how poorly the job he did was, I even show him the pictures. The Spanish guy was very dismissal, deceitful and he try to say it's my car. I regret coming to this place. Learn from my experience and "NEVER" go to this place. They don't care about customer service, only about trying to rip you off...Please guys Go somewhere else if you looking for quality and good customer service. read more

Prime LEDs - Auto Customization Near Me - Richardson, Texas

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Best LED in the Dfw metroplex, I have taken all my exotics car here. 100% the cleanest work. I highly recommend this place for any Automotive lighting needs. read more

Prime LEDs - Auto Customization Near Me - Richardson, Texas

Brought my maxima here a few months ago and my lights are still bright as new! People always high beam me thinking my brights are on when its just the regular lights! Soon i will be back to upgrade my fog lights to leds! read more

Very horrible company my lights stopped working and they just want me to buy new fucking lights I pay over 500 for all the damn light I got from them now they hardly even work company only cares about money not the customer I would give this zero stars if it let me read more

STAY AWAY FROM THIS PLACE. The customer service is the worst. I had opened the back door going into the garage to ask them a question and I never stepped foot in the garage so they can't say it was because of the whole insurance BS. Soon as I had opened the door someone had yelled at me to shut the door like they didn't want anyone seeing what and how they conduct business. It seems like it's a EXTREMELY Ran business and for that reason I'll never go back there. I hate even giving them a 1 STAR. read more

The dealer wanted an astronomical amount to fix xenon headlights. prime replaced the factory lights with LED ones that exceed the factory headlights for much less. read more