PREDATORY!!!!! I went in because I found a coupon for a AC Recharge on the company's website. The owner acted shocked that I had a coupon and asked where did I get it. He was obviously not pleased. He then asked me to pay right away before the service was done. I asked if the air was blowing cool. He said "I don't know, what's wrong with your car?" At this point I knew we were headed down hill. He goes on to say, we are just doing what you asked. You asked for recharge. Now wouldn't common sense say that I would be looking for a recharge due to my air not blowing cold. Because I'm a woman of a particular age and have been in the "game" for a long time my "predatory business antenna" shot right up. I put on my game face and proceeded to deal with the wolf as calmly and professionally as I could. He ran back to the technician and spoke in a different language (extremely unprofessional). The technician had that sad look, because he knew like I knew that people aren't stupid and whatever this "boss" does to customers he is doing the same to the employees. Ultimately he gives me a song and dance about a piece needed and could I come back tomorrow and it will get taken care of. I asked how much and typical predatory response, "I'll have that info for you tomorrow, don't worry". Let me translate: that means I need time to see how much I can gauge and get away with it. Tomorrow comes, I go to the shop first thing (which by the way is an inconvenience) Ricky is lighthearted, singing, opening while I'm waiting (disrespectful). Ask me if I know a song he is singing (I wanted say, it that Backstabbers by O'Jays) but I'm keeping my game face on. He begins the snake oil sales tactic. Ultimately he tell me I need Evaporator Expansion Valve, which cost $28.00 and that it will be $815.00 in labor and that I will need another recharge at another $89.00 my total will be $953.00. I tell him thanks take the invoice and promptly leave. (Not what was going on in my head). I go to another shop and they tell me my Freon is empty and I probably have a leak. Now why is my Freon empty if I just had a recharge less than 24 hours ago and I have not driven the car. Well I go to store and get a can of stopl eak with dye and another can of Freon. Being that the second shop told me I could easily take probably 1 and 1/2 to 2 can because I was that low. This was yesterday. My car is running ice cold. True I will wait a few weeks and see if it maintains but either way this business Prime Auto is completely PREDATORY!!!!!. Ricky is demeaning,condescending, inconsiderate, obnoxious. He is a fool. If ever there is a riot in town due to any reason and they decide to burn it down, I'm sure his shop would be top of the list. read more