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    Prime Bids Auction

    5.0 (1 review)
    Closed • 11:00 am - 3:00 pm

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    1 year ago

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    Nellis Auction - Line for pick up. No signs.

    Nellis Auction

    2.9(96 reviews)
    34.1 mi

    Really nothing negative to say! I won my item for a lot less then i would've paid wholesale through…read morethe app, the app provides the address for pickup, you can schedule a time so all you need to do once arrive is park in a number spot that one of the employees with a yellow vest will direct you to. They will come to your car almost immediately and ask for your info to retrieve your order. A few mins pass and they come load up your items in your vehicle. There sometimes a car line but it moves very quickly! Will frequent this place!

    IF I COULD GIVE ZERO STARS, I WOULD!!…read more I would strongly caution customers about relying on the condition and descriptions of items listed by Nellis Auction. I understand that Nellis is a liquidation/returns business and that mistakes can happen. However, I have experienced repeated issues with items not matching their listings, including items advertised as "NEW" that arrived opened and clearly used, completely incorrect items, and merchandise that was dirty, damaged, incomplete, or otherwise not as described. For example, I received lashes that had clearly been used, with glue all over the tweezers and missing lashes. I also received a small black shirt when the listing was for a two-pack of bras. I checked both items before leaving the Katy location and returned them the same day. I later discovered an issue with the press-on nails after getting home, and I also received a Hunter crossbody bag that was dirty and did not appear new as advertised. I live approximately 1 hour and 20 minutes from the Katy location with traffic. I don't mind making the drive when I receive what I actually bid on. But when items are repeatedly inaccurate, I am expected to make that same long trip again to return merchandise because of errors that occurred on Nellis's end. Even more concerning was something a Nellis employee at the Katy location told me. The employee stated that staff open items in the back and sometimes use or remove items such as lashes or other merchandise. The employee advised me to check everything before leaving to make sure it is accurate, unbroken, and unused when the listing says it is new. I cannot personally verify everything I was told, but hearing this from an employee was extremely concerning and raised serious questions about how merchandise is being handled. I contacted customer service and asked management to review the situation. I explained that I was not returning items because I changed my mind; I was returning them because they were inaccurate or not as described. I also raised concerns about being penalized for returns caused by inaccurate merchandise. The manager's response did not address those concerns. Instead, I received a generic explanation of the 7-day return policy and was told to use "caution and common sense" when bidding. Customers should be able to reasonably rely on an item being accurately described as "NEW." I requested further escalation and offered to provide photographs and documentation. I never received another response. A return policy is not the same thing as accountability for inaccurate listings. If you bid with Nellis, inspect EVERYTHING before leaving the pickup location, regardless of what the listing says. If you live far away, be prepared to potentially make the trip twice when an item is incorrect, used, damaged, or not as described. I genuinely wanted to enjoy using Nellis Auction, but repeated inaccurate items, the inconvenience placed on the customer(s), and the lack of meaningful management follow-up have completely changed my experience.

    Photos
    Nellis Auction - Grand Opening?? It's a total scam.

    Grand Opening?? It's a total scam.

    Nellis Auction - Store front - Katy

    Store front - Katy

    Nellis Auction - Front of Nellis. Keep going pick up stalls are around the corner.

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    Front of Nellis. Keep going pick up stalls are around the corner.

    Houston Estate Sales & Appraisals

    Houston Estate Sales & Appraisals

    3.9(20 reviews)
    28.5 mi

    Collectors auctions dallas tx. or farmers branch, tx is a SCAM, BEWARE!!!!!!!!!!!!!…read moreThey sold me a Taurus 454 raging bull which I paid for, $875.99 with shipping and fees, asked them to consign and resell for me, then was advised the it accidentally was sold on another auction site on 6-16-23 and I will get a full refund within 3 days. It is now 8-5-23 and NO refund. They won't call you back, won't answer but every 4th or 5th e-mail saying the same thing. I reached someone by phone 2 times assuring me that it's been issued. Proxibid (whom I bought it through won't do anything) so I've contacted Texas Dept. of licensing and Regulations, sent them all correspondence and still nothing. If you like to be stolen from, then this is the place. I've read more bad reviews than positive and won't be buying a gun online ever again.

    There were some issues with the home that required immediately repair, and unfortunately it did…read moreoccur in the middle of the estate sale. But when clearing out the house of what wasn't sold, walls and staircase were purposely damaged by the company because they were upset about the repair interruption of their sale and commission grabbing. Damage like this doesn't happen by accident and it cause further issues for my clients and the people purchasing their home. And Apex did nothing to resolve the issue.

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    Houston Estate Sales & Appraisals
    Houston Estate Sales & Appraisals - Sheet rock knocked clean off the edges

    Sheet rock knocked clean off the edges

    Houston Estate Sales & Appraisals - Snapped banister rails in half

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    Snapped banister rails in half

    ATX Auctions

    ATX Auctions

    3.0(2 reviews)
    5.0 mi

    I've dealt with other ATX locations and had great experiences, but the one in Houston on Afton is a…read moredisaster. By far, the worst customer service I've ever encountered. I won over $1,200 in merchandise. I was unable to pick it up over Memorial Day weekend. I texted them regularly to keep them informed. They said no problem. Two weeks ago I sent a text asking if I could pick up today, Monday June 28. He responded "yes". We got a U-Haul in the rain and drove to Houston from San Antonio. We get there and they're not open on Mondays. I call the number and the guy comes to the office begrudgingly (and his buddy accompanied him). At this point, I'm wondering why he said I could pick up the merchandise on a day they're closed, but whatever. He asks my name, punches it into the computer, and says "Shit!", then "Fuck!". Eventually he tells me the items have been resold. I said it was pretty lousy to not tell me, particularly since I had been texting him regularly. His buddy said the invoice stated all items would be sold in two weeks if not picked up. I asked then why he would text me that there was no problem and I could pick up my items, and the guy said he gets over 300 texts and how could he be expected to keep up with them all. Then I questioned the company's business plan if it was so chaotic he was giving misinformation to people. At one point he said I wasn't being appreciative of the fact he was there on Monday, taking time away from his kids. What the..?!? I refused to leave until they gave me a receipt showing a full refund. As best I can tell, you pay for your items in advance, and if you don't pick them up, they resell them without telling you, and in fact tell you it's no problem to pick it up later, and there is no automatic refund system in place. This whole experience was a disaster. Worst. Customer. Service. EVER.

    Had miscommunication with Jeff but he handled it promptly and took care of it. Thanksread more

    Prime Bids Auction - auctionhouses - Updated October 2026

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