I've dealt with other ATX locations and had great experiences, but the one in Houston on Afton is a disaster. By far, the worst customer service I've ever encountered. I won over $1,200 in merchandise. I was unable to pick it up over Memorial Day weekend. I texted them regularly to keep them informed. They said no problem. Two weeks ago I sent a text asking if I could pick up today, Monday June 28. He responded "yes". We got a U-Haul in the rain and drove to Houston from San Antonio. We get there and they're not open on Mondays. I call the number and the guy comes to the office begrudgingly (and his buddy accompanied him). At this point, I'm wondering why he said I could pick up the merchandise on a day they're closed, but whatever. He asks my name, punches it into the computer, and says "Shit!", then "Fuck!". Eventually he tells me the items have been resold. I said it was pretty lousy to not tell me, particularly since I had been texting him regularly. His buddy said the invoice stated all items would be sold in two weeks if not picked up. I asked then why he would text me that there was no problem and I could pick up my items, and the guy said he gets over 300 texts and how could he be expected to keep up with them all. Then I questioned the company's business plan if it was so chaotic he was giving misinformation to people. At one point he said I wasn't being appreciative of the fact he was there on Monday, taking time away from his kids. What the..?!? I refused to leave until they gave me a receipt showing a full refund. As best I can tell, you pay for your items in advance, and if you don't pick them up, they resell them without telling you, and in fact tell you it's no problem to pick it up later, and there is no automatic refund system in place. This whole experience was a disaster. Worst. Customer. Service. EVER. read more