We purchased stunning lights from Robinson for our condo. Rosita was most helpful and…read moreknowledgeable. We are so pleased. Thank you.

Visited while looking for a particular lamp for new bedroom furniture. Place was dark and no one…read moreasked if I needed any assistance or greeted me. Seemed to be a theme at these places. Never realized Wednesday mornings were so busy for them?! Nothing here was my taste. Did not like music or displays and it seemed to be a bit of a jumbled mess. Stressful mood. Left and went next door to union lighting where I also did not find what I was looking for but had a much more enjoyable experience. Worth checking out if you are on the strip looking for lights. They do. It did not seem that they had same selection as others and no realistic room settings just stuff hanging. I did find some great prices on full length mirrors under $200 worth returning for.

It was a great experience dealing with Casa Di Luce. Incredible light fixtures from all around the…read moreworld. We purchased a gorgeous ceiling fan from Italy as well as an incredible light fixture from Spain. I couldn't find anything remotely close in regards to design in the most high end stores on King Street The staff was extremely helpful with extensive knowledge of interior design. If you are looking to purchase beautiful and unique lighting for your home/business then you just found your store.

An absolute horrific experience that spanned almost four months…read more. Through this experience we've learned that a true measure of a company's integrity and trustworthiness should not be assessed from those situations that go well, but rather how the company handles those situations that do not go well. It all began early Nov, 2024. We ordered five WAC Volga lights, all of which arrived on Dec 9, 2024, and all defective. The glue that adhered the fabric to the shade had delaminated in in spots. As we had already been waiting over a month and with an final electrical inspection due we requested to choose an alternate light. Our request was ignored and we were advised "lead time is two weeks". We proceeded to request a refund and Casa Di Luce replied with "Sorry, we can't do that". I wasn't happy so I posted a review on their website (see photo). Incidentally you may read other accounts of reviews disappearing, all of which Casa Di Luce denies any involvement. Not sure what happened to mine but it's no longer on their website. Back to it.. Five weeks passed. No lights. We reached out to again requesting a refund and citing the need to complete an electrical inspection. Their response - "the product was out of stock and they were doing their best". So much for the two week lead time. We asked when we should expect the matter to be resolved and at what point would a refund be considered. Their response: "A refund COULD be considered when the product is discontinued and no pieces are left in stock". Apparently a refund was not in the cards. It was at this point that we realized that Casa Di Luce only cared about the sale, and not the customer. Next set of lights were received on Feb 4. All deflective in the same way. We sent them a video of one of the fixtures, which represented the issue that all the lights had. Again, we requested a refund. Our request was ignored, and Casa Di Luce responded by stating "I noticed in your video the lights are already installed. I'm going to forward this concern to the manufacturer". We felt they were attempting to invalidate our claim. We were distraught. The lights had never been installed. The video of the light was taken on our kitchen countertop. We felt that Casa Di Luce was not acting in good faith. We advised them that we would be initiating a charge back with our credit card company. I again requested a refund. Finally they acknowledged our request, but it appeared they intended on charging us a 30% restocking - based on an attachment the included in their email, and provided no shipping labels for the five of the ten lights so presumably shipping at our cost. We did not feel this was an acceptable resolution. We asked if a restocking fee as going to be applied. Their response: "Once you send us everything we will inspect them". Much like when we had requested a refund and they ignored us there was a clear pattern emerging - Casa Di Luce avoids answering questions. I asked bluntly - "Will you be providing a full refund and shipping labels for the remaining five lights"? Their response: "We need to inspect the last replacements the manufacturer send you." I followed up with "you have not answered my questions. Please answer the following: Will you be providing a full refund (including the cost of shipping) if all 10 lights are returned?" Their response "from the video you shared, the lights appear to be in good condition". I'll save you the rest of the back and forth - roughly 30 more emails over the span of 45 days of us asking questions repeatedly and them not answering them. Eventually, they stopped replying. Meanwhile, we had the lights inspected by a local retailer who sells WAC lighting, and they were able to provide us a letter stating that the lights were defective. At some point the credit card company approached Casa Di Luce. Casa Di Luce denied our claim. Eventually (early April), were were advised that our charge back was successful. The evidence was clear. The credit card company reversed the $1200 charge. The nightmare was finally over.

This place definitely makes you realize why smaller stores are so awesome…read more The customer service was an 11/10 - they took their time and could thoroughly answer all of our questions, were extremely friendly and weren't pushy at all. They have great stuff and clearly make sure they sell high quality products/brands. They even cross-check their prices against online sites to make sure their customers do not overpay! Will be back.

Good selection, prices and quality! Have purchased items there multiple times…read more Parking is a bit of a problem but you can ark beside the shop to pick up your purchases.

Do not waste your time...I order 2 pcs of replacement glass and received an email indicating a…read moreshipping cost of $20.00 on a $14.00 order so requested I store pick up and indicated I was also looking for lamp shades, low voltage lighting, replacement glass for another fixture and some light bulbs. The returned email indicated that we should do this sooner than later as the glass ordered was discontinued and my email was forwarded to the store. The person at the store responded with a request for measurements for the glass and lamp shades. Two days later we are at the store, no lamp shades, no low voltage lighting, no glass not even the style of light bulb we needed so I ask for the replacement glass I ordered and was told sorry it's not here. So I contact the originator of the email chain and asked that under the circumstances they send the order no cost and they refused......so I canceled and would rather replace the whole fixture than deal further with this company.

Very good company, the showroom is beautiful, nice and clean…read more They variety is great, and it caters to everyone's taste, covering all price ranges, and going from basic to trendy to classic. Sales reps are good, knowledgable and they like to help without being pushy, I recommend this place if you are looking for lighting fixtures.

everytime i go their they hae what i need as well as stunning lighting its my go place for lighting…read morethe best in toronto not the cheaoest but the best thank u mark novak

As a designer , I have been to several lighting stores!!…read moreSome where OK ( Union lighting) some where awful( Lando) but since we started to use Royal, I have nothing but compliments for it! Customer services, friendliness , selection and prices make this store a must for any designers! Special thanks to Shaw. Who take care of us all the time!

JYSK is another Bed Bath Home Shop where you can find Quality Furniture, Mattresses, curtain,…read morepictures and much more. I like this shop as the pricing is quite nice and they have variety but as they opened up in Heartland, the prices at this location seem to be high. This location is quite the decent size and has the necessary stock. This location is near bestbuy so you can enjoy some electronic shopping from there and there is plenty of parking.

Kudos to the following for their patience and product knowledge. What a great experience of…read morecustomer service specially at this time!!!! Kelly, Tamera and store manage - Anthony Great team and easy to deal with.

This is a neighbourhood store for me, and when we were finally ready to part with our well-loved…read morefurniture, was pleasantly surprised to find everything we needed. The prices were great, and we found a nice mix of pieces to re-do our living room. We had excellent service, thank you Tara, and delivery was quick, efficient and professional. I love this store and will be back for more. PS we have kids, they tolerated us really well in the store -- we simply can't buy things that won't be able to survive in real life -- so we tested things out and are pleased with the outcome!

I recommend Cornerstone, the selection that is offered with ability to purchase from the floor made…read moremy shopping experience very worthwhile I love how every piece looks in my home!

Velago Patio Furniture showroom at 29 Connell Ct, Unit 6 Etobicoke is an intimate and informal…read morecollection of outdoor patio pieces, arranged in sets with prices clearly marked. There is good selection with six complete sets assembled in the showroom which total about two dozen pieces of furniture on display. The goods are lightweight and durable. The back of the studio showroom in storage for the myriad cushions that accompany each sofa and chair. There are also patio dining set - wooden tables with metal legs, and glass surfaced centerpiece tables. We found exactly what we were looking for and Urs gave us a great price including delivery.

I went in circles with the staff there trying to buy cushions for my patio set. Called over 7…read moretimes, sent emails and everything. I finally gave up and went to Moss in the Danforth and bought my cushions there. The owners response below is proof that they are lack customer service experience. If someone there would have said they don't sell cushions for their furniture, I would have looked elsewhere a long time ago. I wasn't getting a response and asked over and over to get someone to assist. I had to reach out to the owner on LinkedIn in order to get someone's attention. Not once did he acknowledge my complaint about his incompetent staff and from his response below you can tell he has no customer service experience nor does he care.