Moved into a new house and called Matt about a beehive problem and there were out that day to take…read moreof the issue. Took them one try to get it totally taken care of. We had to call them again a week or two later because we found a mouse in our basement. Came out the next day, offered a no pressure sales approach and gave us a 90-day guarantee on the service we ordered. Would highly recommend!

Terrible Customer Service. I highly recommend looking at…read moreother options because not impressed with this company whatsoever. Used them for 1 year. Very happy with the new company I have gone with.

Got back to me very soon after my phone call to set up my appointment, the tech was very…read moreknowledgeable and gave me a lot of information on what I should expect after they left. Took care of the problem the first time. Very reasonable prices and friendly staff.

Fast response and appt set up. Came out did inspection. covered and sealed holes. set traps. came…read moreback a week later. And 7 of 10 traps were full. He reset traps and will come back to review. And it did not cost me $3000 to do. Which is what the Big company wanted to charge me. After being with them for years. I'm happy I did not have to pay that large amount and go fast results. Thanks Derek !

Used this company the past few years, mediocre at best…read more Then it got worse today when they had an appointment between noon and 1 pm but no one showed up, I waited here another 30 minutes, hoping to hear from someone, total silence. Texted the guy, who said he "messed up the schedule," then proceeded to give ME attitude when he was 100% in the wrong. I called him to see what the issue was, he admitted he was wrong, but then said the appointment was actually scheduled for tomorrow (was anyone going to tell me that? Guess not) and then said he's "not interested in degradation" (apparently calling BS on his lame excuses counts as 'degradation') and finally said he "doesn't want to do the job anymore." So that's how you'll be treated if you call this company. I recommend you don't.

I have had this company out for mouse problems and also for ants. They are so thorough and yet very…read moreconsiderate of my green lifestyle and my pets. they guarantee their work and they made it clear if they need to come back a second time they will. When do we ever get this kind of excellent service anymore? I would recommend this company to anyone with pest control problems!

I really needed an exterminator for our new home as there were creepy crawlers everywhere. The…read moregentleman who came was in full gear with mask and gloves and super knowledgeable and polite. They have a great package deal I recommend for those in need of exterminating services.

Great service! Great prices, don't use terminex, use these guys!read more

We kept getting critters since we moved into our house about 2 years ago. I googled pest control…read morenear me and express pest control popped up with great reviews so I gave them a shot. First of all, the woman that answered the phone (sadly I didn't catch her name) was so kind and listened to my panicking story and walked me through my options. She booked me for the same week and made me feel relieved. Mike G. was the technician that came to our house and he was detailed in what he was going to do and answered my concerns. I was pleasantly surprised with the entire service. I have not seen one single critter since they came and sprayed. I cannot say enough good things about this company and how professional and caring they were. I am glad I have found a great pest control company. Thank you guys!

Express Pest Control services our neighborhood. They are family owned and they don't require a…read morecontract. They provided good communication from inquiry through service day. I had some yellow jackets and minor ant issues on one side of my house and have had no more issues or even noticing hornets since treatment. Service tech was friendly and informative. Paid with a card from my driveway on service day. Super easy process. Appreciate the great service from beg. to end. Will definitely use their services again.

My mom had a scratching noise on her second floor near the window pane. We thought it was a…read moresquirrel or something of a rodent! But we called and even the receptionist had a great guess! It was yellow jackets! They were so friendly and efficient and were fast acting! Fair and worth the call! Let the pros do it! Family owned and local!!!

From the owner: We are a locally owned and operated Veteran owned business located in Medina, OH…read more All of our techs are licensed and insured.

Used them once and canceled several years ago. Now there is…read morea person going around lying to neighbors saying I have their service and have been with them for years. Fortunately, my neighbors consulted with me and found out it was a lie. Some would've probably used them but since they're caught in lies, they lost potential business. They have NO right using my name or home to try to score service.

Terrible experience. Beware this company!…read more It starts with aggressive sales pitch. Then you'll never hear from them again. They will come late, text you irrationally for services, and treat sporadically. They will leave used traps all over your house and maybe replace some. When you cancel, they will charge you $200. It just hurts. Do not buy into this!

I've used Custom Lawns for years and am very happy with the employees that come out to treat the…read morelawn. I am however frustrated by the woman that answers their phones. She is snarky and mean. I let it go several times but now I am done being treated poorly by her. Such a shame she needs to be this way with long time customers.

We were so fortunate to find Custom Lawns when our previous lawn care company went out of business…read more We have now used Custom Lawns for several years and have no regrets. The staff is friendly and professional and delivers what they promise. We would highly recommend using Custom Lawns!

Unfortunately, we had a very bad experience with this company and would not recommend them. They…read moreprovided an ineffective bed bug treatment and failed to mention that follow-up treatment was required. Unprofessional service with no accountability or communication when we tried to reach out.

They are always punctual and do an efficient job. Thank God I don't need to worry about bugs…read moreanymore!