Do not use this company!!!!!!!! I had a pair of skunks living under my deck in Columbus OH area. I called them and Kenneth set up my trap. I was told that to call if I have an animal or the trap needs baited and they would come out that day. The first night a skunk was caught. I called at 7:30 the next morning to let them know. That evening when I get home from work skunk is still in cage outside my kitchen window in 95 degree heat. I call that evening. The next morning the skunk is still there. I call again. The skunk was there for at least 27 hours, likely closer to 35 hours before they finally picked it up. He baited the trap again. Next morning, no bait open trap. I call them to have it rebaited. No one came. Call again. They come later that day. Next morning, no bait. I call and let them know. No one came. At that point, I call and ask to have them pick up the trap as they are not fulfilling their service we agreed to and aske for $200 back from a $385 payment since they provided three services over six day of a two week (three for skunks) service agreement. After that request, Kenneth, the tech called me up lambasting me for claiming he was not servicing the traps daily as expected. I pointed out that there was no bait. He hung up on me. I then called him back and left a message. He called back and threatened me, said he was going to charge me more than what was agreed upon, threatened me with legal action if I touched the trap and dropped about 15 f bombs in the process. Then we when I left a review about his service (or lack thereof) he texted me calling me a liar. They have offered me $100 refund, then $150. I told them I would be going to the BBB and putting in a request with my credit card company if they did not refund me the whole $200. This whole experience was a nightmare. Had I read the reviews more carefully, I would have seen how bad of a company this is and would have definitely looked elsewhere. Lesson learned the hard way unfortunately. read more