Terrible Customer Service. I highly recommend looking at…read moreother options because not impressed with this company whatsoever. Used them for 1 year. Very happy with the new company I have gone with.

Needed pest services and reached out on Yelp to 3 companies. 2 auto responded but Hoban messaged me…read moreto call them. I call right away and liked what I heard so they scheduled me right away. Monday they were here and sprayed with a 90 day guarantee. Yellow jackets tried to make another nest and they Hoban came back 5 days later and sprayed for free. The initial fee was 275 to spray around entire house for every bug, , WORTH IT ! Will use them every year now.

We moved into our home about 3 weeks ago and realized I was being eaten alive by something at…read morenight. Our house is 170 years old so of course we thought there was something lurking beneath the floorboards. James Hurst came out to do a bed bug inspection for us (didn't find any!! Yay!), then offered to check around for fleas and termites as well! He even found the holes in our house where mice snuck in and gave us some sticky traps. Previously to James coming out, we had been no showed by Terminix 4 times (Reason for the 4 stars). James called me at about 10am today and said he would come between 3-5 and he showed up right at 4! His customer service was top notch and he was extremely friendly. He educated me on what things might look like if we had them, even showed me pictures from his work experience. I can sleep better at night! Thank you James!!

They sent an old man to treat my 91 year old Mom's home for some mice. He was half deaf, & said…read morehe'd do a follow-up, but no one could reach him@ the phone# on his business card, including the company. He never followed up. Nor did the company. My sister called 3 times, & the last time she screamed@ them, I was ready to do so & may still. They 'used' to be a good service, but they've gone down the toilet. They also charged my Mom's credit card when she, specifically, told them she wanted to write a check. They finally sent somebody for follow-up but it was the same idiot old man. I do not recommend this company to anybody. Use them@ your own risk. This is my honest review about them!

This business charged me $700 to spray exterior of home (general bug repellent) and place a handful…read moreof mouse traps in easily accessible places. The tech was at my home for no more than 15 minutes. The tech also said he would come back to check the traps. He never showed up again. This was my first time receiving these services so I only now know that I was completely ripped off (their pricing is absurd compared to others). Take your business elsewhere. Lastly, when you call them you have to leave a message and they call back. Pretty painful experience of playing phone tag. I remember thinking how odd it was they don't have employees ready to answer customer calls. The writing was on the wall. Take your business elsewhere.

They know what they're doing. They helped me get a raccoon out and sealed up the soffit too.read more

Brad was amazing. He was quick and efficient, and he also explained the type of species we had, the…read moreBald-Faced Hornet. $250 to kill the nest.

Super nice customer service and a job well done. We had the entire house(especially my side…read moreporch),deck, wooden fence and the vent in the loft of the garage sprayed for wasps and I've been anxious free since. The exterminator even got into the little holes of the metal railing around the deck and really covered more than I expected!

Company used to be fantastic. However, after paying $117 quarterly for more than 10 plus years the…read moreprice went up reasonably to about $127 quarterly. Then I contacted them and asked to pre-pay annually making it easier to not write so many checks every year. Get an invoice for $400.31 which we pay blazing fast as we always do. A month later, we get ANOTHER invoice for ALMOST $900 advising this would be the balance for remainder of year. Patton did NOT perform ANY services the first half of the year. We always must call them to remind the company that we paid for their services and we always have to call & ask them to actually come out and perform the work. They came ONLY ONE time and I really thought that the $400.31 was high for the balance of the year considering they ONLY came ONE TIME. I called them and the young lady was less than pleasant stating OH! our prices went up. Up from $500 a year to $1,200 a year? more than twice as much without even discussing any of this with us. A customer for more than 15 years. This company has absolutely, inconsiderately & uncaringly decided to just rape & pillage a very long standing customer. Not by raising their prices but the way they have done it. My advice is for customers that need pest control, is to shop around for pricing to make sure they are getting a fair shake. I submit that this is ridiculous. They came only ONE time, in early June and they were here only 1/2 hour. It figures we still have bugs EVERYWHERE. Our advice & suggestion is for customers to check alternative company's pricing before approving PATTON Pest Control. Signed by VERY NOT HAPPY customer.

Great service and knowledgeable tech. Had a mouse problem and they sent Tig out to do the job…read more Very happy with service and the follow up. Said if I continued to have a problem - just give them a call. So far no problems. He was very thorough with searching for their whereabouts and setting bait stations. Also reinforced my steel wool with copper mesh to insure mice couldn't get into the holes under the sinks. Would highly recommend Patton to anyone.

I'm giving 2 stars because the guy who came to our house for many years was professional and…read moredoesn't deserve what I'm about to say. I called today to discontinue our service. It is expensive and inflation has really destroyed our retirement income. We still had bugs after years of constant treatments but not near as bad as it used to be. We did have to begin to treat ourselves because they just weren't stopping the ants and I was tired of sharing my bed and bathroom with them. OK, we can do better ourselves so I called to cancel the service in a good mood. The girl on the phone was my problem. I asked to cancel and she informed me we couldn't stop the next service, there was a 30 day clause and... I saw red! So my voice raised and said "you got to be kidding me!? I don't want your service, no ORKIN truck in my drive, ok? She kept on arguing with me. What's to argue? Stop my service and though I don't agree with a 30 day policy, let the chips fall where they may. I'll deal with that when the time comes, NO MORE ORKIN at my house, got it!? This went on until I was screaming and she accused me of cursing. I did not curse, not a single word. She even said I believe you but... believe me? I don't care what you think of me, just cancel my service! That just fired me off to say. NO MORE ORKIN EVER, GOT IT? and I hung up. I went from Orkin is ok, not great but ok to don't ever curse my driveway with an Orkin truck ever in super sonic speed. They have an office problem. Steer clear unless you like having false accusations raged at you because frankly you can't afford their service anymore and it wasn't really worth what you paid for it for many years anyway. Hey we just liked the service guy, he had a family and we were happy to help keep him employed even if we could have done better.

Although we used Orkin in the past and were happy with the service, this year they have fallen very…read moreshort. There is no communication between the office and their field reps. If the office tells me something is going to be done by the field reps, it may or may not happen. Likewise, if the field reps tell me that the office will set up an appointment or follow up, that rarely turns out to be the case. I urge you to try a more reliable company.

Unfortunately, we had a very bad experience with this company and would not recommend them. They…read moreprovided an ineffective bed bug treatment and failed to mention that follow-up treatment was required. Unprofessional service with no accountability or communication when we tried to reach out.

They are always punctual and do an efficient job. Thank God I don't need to worry about bugs…read moreanymore!