The nice guy at Lou's shoe repair fixed the sandal on the spot. Very reasonable price. Highly…read morerecommend.

Lou does good work, just make sure you get a price of how much the job will coast before hand. I…read moreusually ask first, but last time I forgot to ask how much my shoe repair would coast. I was so shocked when I picked up my shoes and Lou told me the price. I, of course paid, but I could have bought a much better, brand new pair of shoes for what he charged me. I had never ever been charged so much for a repair before, so, always ask before he does the job as to not get a huge bill after he gets done.

She saw that my request would not take long and was able to get it done quickly so I co go on my…read morevacation and it turned out great. Highly recommend this place and I will definitely be back.

Jen was incredibly knowledgeable and really helpful in answering the litany of questions I had…read moreabout getting my boots repaired, weather or not it was worth it, and what to look for in a new pair of boots. She didn't upsell me on anything, in fact she told me I'm better off doing minor repairs myself on my current boots and looking for a new pair sometime in the future. I wish I was in a position to buy a new pair right now, I would gladly give my money to J & M. Highly recommend!

I had an expensive pair of leather slippers. The sole was coming loose (unstitched) around part of…read morethe slipper(s) and I took it to Pat. I've used this business in the past with excellent results. I had the same experience this time. There is no other business in Chico that I would trust to repair shoes, boots, slippers, etc. Pat is an old school craftsman. I've seen other reviews who said he "didn't do what I wanted" but I've found that, as long as you clearly state what you want done, that is what you will get. Each time I've use his services he talked with me about what I specifically wanted done and then gave me the options. I've chosen what I considered the best options (not necessarily the cheapest options) and have been extremely satisfied with the results and the price.

Gave them an expensive pair of boots with a unique color that were so scuffed that the color was…read morecompletely gone. Another shoe repair place shined them up with an oil-based cleaner, which made the problem worse. David worked on them until they looked great. It was a ton of extra work, but they never changed my original quote, and I'm really happy with the outcome!

Brought my beloved boots back from the brink of death. The sole had been replaced once in 15 years,…read moreleather was missing inside and the insole was nonexistent. They look better than when they were brand new.

Their wait for repairs is several months long. Nothing is fast. I went in here trying to get a…read morebackpack fixed. They quoted me 2-3 months

Great job. Good attitude. Good service. Had some boots repaired, belts shortened. Nice little shop.read more

Been bringing my boots here for years. Great prices great service very friendly. Hard to find good…read morequality repair anymore.

Hi... I brought my sandals in for a broken strap he patched…read moreit with another color leather and when I said something he threw me out. & refunded my money... I used them anyway but bought new ones and a month later the stitching all fell out of the wrong color repair he did...Looking for someone new too bad the original person retired he was GREAT !!

Get a reciept if you pay any of it in advance- I don't think it is his habit to do so. He forgot…read morethat I had paid something- I dropped off 3 pairs, and picked up two early, paying for all of them. He didn't remember, I didn't press it and ended up paying it twice. Never-the-less, he's so much cheaper than everyplace else that I just broke even on that pair rather than getting a steal.

What a find! It is hard to find real boot stores now days but this is a great one. I went in for…read moresome wild land fire boots and found the best selection in stock of any store I have ever been to. They had White's, Nick's, Kenetreks, Danners, Zamberlans, and Rockys in stock. I ended up buying a pair of White's because I was actually able to try them on and find the right size, which is hard to do with hand made boots. I also had a broken hook on my old boot that he was able to fix. Really nice knowledgeable guy. I will be back and will tell all my coworkers this is the place

The son of that business is extremely rude. He needs a bit of a tune up with his customer service…read more I simply brought back some thrifted shoes I paid to have re glued because they missed a few spots. It happens I was kind and showed him my receipt and he said they don't do warranties on glued thrifted shoes. He did re do them but told me what I had paid on my receipt would have never been charged. He mentioned he didn't recognize the job. I am done using them. It isn't the 1st time dealing with his lack of courtesy. The guy needs a serious change in attitude

What a great and wonderful little shop! I came in today for the very first time. I've been meaning…read moreto go in for a couple of months, but they're only open Monday through Friday. I was greeted and got to chat with the workers. They were very nice, the customer service was great. I came in to get taps at the bottom of my boots so that they last longer. It only costs $5 for the pair and I was out in about 5 minutes. I would highly recommend getting your good pair of boots tapped so that they last longer and your heel won't wear out giving them that uneven look. Can't wait to go back with some new boots. They also fix zippers and purses. I would highly recommend them.

I see some positive review here so I hope mine was an outlier…read more 1. Did not give me a quote, just told me he would "take care of it." Make sure to ask in writing. 2. Not a very comfortable conversation for a woman in her 30s. Maybe if your male you will fare better? 3. Literally sewed the laces into one of the repairs and didn't notice. When I took it back he didn't actually believe me and spend a good deal of time tugging on the lace expecting it to just come out. He did fix it for no charge but this indicates to me that he isn't very careful as he is working and doesn't check the work when he is done. 4. "Re-heeled" two of my pairs of boots. I specifically took them in because this is one of the only hiking shoes that Lowa doesn't replace the sole on. He said it could easily be done. hooray! After just two weeks the heel began to separate. I'm hoping it doesn't go any further. I bought some shoe goo to repair myself as I'd rather not go back again. 5. Repairs don't look good. If you have a nice pair of shoes I would suggest going elsewhere. Thankfully the boots I took in don't need to look good but in doing the re-heeling he scuffed up all sorts of things and the lines are super wonky. 5. Posted hours are incorrect and I get the feeling he just works when he wants to.

In a world, so obsessed with fast fashion and disposable clothing.... It's so nice that they're…read morestill a shoe repair shop I can take my quality pieces to. I had a pair of gold braided gladiator sandals that needed a repair. Once summer hit, I remembered I had them. I was excited to wear them, but alas, I had forgotten about the repair needed.- I called Roseville shoe repair and I don't remember exactly what they said, but they were very kind and something. They said it made me laugh out loud. I knew in that moment I was in good hands. On my way to work I stopped in to drop off the sandals. They are in a little sort of strip mall just next to Douglas and I 80. He said Yep, I got you, pick them up Friday! Friday came shoes were ready $20 and I was out the door! I just feel like the world has gotten so obsessed with instant gratification and everything online that place like this restore my faith in humanity. It feels just like a little family of business stuck in time. I hope all my shoes stay in good shape, but I know when they need a little work, I know exactly where to go!

3/2/2026: DOH~I forgot RSR is closed MONDAYS--I wanted picking up two repaired tote bags!…read more 3/6/2026: I picked up my two repaired tote bags, i.e., both will last for no less than FIFTY YEARS OR MORE! Aside, after retrieving my two tote bags, I immediately began using the black tote bag for carrying purchased shopping items while the Gianni Versace shopping tote carried my personal items. Preface: Slavik, the owner of RSR, i.e., Roseville Shoe Repair replaced the main zipper for the Gianni Versace tote bag, re-sewed/reinforced the exterior seams, reinforced the interior silk compartment's lining seams, and replaced the interior tote's compartment zipper. In addition, Slavik replaced the black tote's warped, old zipper--replaced tote with a new zipper and sewed via attaching two new black leather tote handles due to the original handles were literally disintegrating. FYI and BTW: What are the reasons the inability throwing or recycling either tote bag away? Why waste money, energy, and time repairing two "worthless" tote bags, eh, Shirley? WELP . . . Because the Lancôme black tote bag was the tote bag my Mom gave me along with the largest Lancôme skin care and make-up collection in production for my birthday present seven years before she passed away, i.e., the black tote bag possesses tremendously endearing, sentimental value. Moreover, the Gianni Versace tote bag was a sample tote created from the Gianni Versace's Future Shopping Tote Bag Collection before Gianni passed away. Anyway, the tote's marketing premise was to be sold as an upscale, shopping tote but, the tote abruptly stopped its preproduction creative and manufacturing processes which was unfortunately never manufactured nor distributed due to Gianni's demise~so sad . . . Anyway, I received the Gianni Versace shopping tote bag as a birthday present from Samonnim, a Seoul, South Korean Designer Bag Owner I know who worked with Gianni Versace. Backstory: Samonnim was designing the shopping tote bag on behalf of Gianni Versace's Future Designer Of The Shopping Tote Bag Collection. Therefore, the Gianni Versace shopping tote bag also possesses an extremely high, sentimental, historical value as well as an awesome birthday gift from Samonnim's heart. Finally, Slavik: Thank you so very much for repairing the main compartment zipper for my Sven Leather Backpack Purse, the Lancôme black tote bag my deceased Mother gave me, and also, the Gianni Versace's Shopping Tote Bag which will never be designed nor replicated!!!! All bags you repaired for me are PRICELESS! Besides, I highly recommended all VA Mather/McClellan Hospital Primary Care Physicians and VA Employees have their orthopedic shoes, purses, etc., repaired at RSR, i.e., Roseville Shoe Repair.