I got the whole boat's upholstery done here. Chris was very helpful and hands-on. The seats came…read moreout better than I expected. The work was done in a steadfast time for a reasonable price. Chris even helped me re-install the seats back in the boat. I highly recommend if you are looking for boat/car upholstery work in the Chico area.

Rude and arrogant!! Bragged about how he made custom boat covers for Design Concepts in Chico for…read more15 years. Wouldn't duplicate an existing cover. Instead, insisted on me leaving my boat with him. The price he quoted was much higher than other upholstery shops. Stay away from this guy.

So I went there seeking to buy two mattress. One a full and the other a custom 3/4 mattress. The…read morelady took me through the selection process - first choosing the mattress by style and then arranging for the size you want. It was quick and easy and she was very helpful. I thought that the beds were really expensive but I also know that they are very well made. my last mattress was less than a thousand but only lasted five years. this one can be flipped and from the reviews seems like it will last much longer. the full was delivered the next day but the 3/4 we put on hold because they needed exact measurements. this bed frame was built in the 1700s when nothing was standard. it took a month and a half before we were ready to have them make it. after they delivered it they sent me a huge bill for an invoice that i had already paid. i was worried about this, because i had paid so far in advance. another company did this to me and they are still sending me bills ten years later and i have to check my credit report constantly and have on cue a legal argument in case they do, because they wound't fix it. these guys fixed the problem right away and apologized for sending me bills for a month. a lot of companies don't do this kind of service anymore and customers fall through the cracks, so for all these reasons i keep my five star rating.

We had 4 tall chairs that we use at our snack bar reupholstered at Square Deal Mattress Factory…read more Our experience was great from the very beginning. We worked with Jamie, Pam (I think this is the woman working at the front desk - if not, she's great too) and Clyde who did the upholstery. We encountered other employees as well and all were friendly, knowledgeable and helpful. We weren't sure about the exact material and color we wanted so they presented several options and explained the pros and cons of each material choice. We decided on a medium brown leather. They met every timeline and commitment they made to us. We couldn't be happier with our chairs. The finished product is high quality and fits in perfectly with our snack bar area. I highly recommend this company and I would definitely use them again.

Epic results came through for us in a pinch. I cannot say enough about Adam's professionalism,…read morekindness, and flexibility with our family. Within an hour of me calling with a minor emergency, he came and gave us a very reasonable quote (and military discount!), then scheduled to come clean for us two days later. He was in and out within a few hours, our carpets were nearly dry and spotless, and our couches look brand new. Adam truly went out of his way to support us. Epic Results has our business for life!

I scheduled carpet cleaning for 3 rooms post move out. David has a minimum $ which includes 4 rooms…read moreso he kindly offered cleaning for any rugs as well. He does not nickel and dime like other services I've used in the past and I love that the products are non toxic. Even with the minimum charge, I'd still say he has the best prices in town for such a high quality service. David was extremely responsive and accommodating to my scheduling requests. He is very knowledgeable, thorough and trustworthy. Will be hiring again for all future jobs, highly recommend!

David is a great guy. We scheduled an appointment for the following week. Since I only had a long…read morehallway and a family room with carpet, he suggested we clean our family room rug as well. We have pets, with some very stubborn stains. I asked David if he charged extra for pet treatment - and he said no, it was a flat rate (which I have never experienced - I usually get charged a hefty fee for having pets). David pre-treated the carpets, and then cleaned the carpets. He does not use harsh detergents, so no residue is left in the carpet. The carpets dried within 3-4 hours and they look brand new. No stains! Yay!! I most definitely would highly recommend David!! Oh, and I forgot to tell you - he places little styrofoam wedges under all the feet of the furniture, which can be removed after the carpet has fully dried. I appreciated the attention to detail!!

This store and the personnel are one of the reasons I am glad I moved back to Chico after being…read moreaway for most of my adult life. You can find almost anything you are looking for in regard to quilting, sewing or even vacuuming. The staff makes you know you are welcome and are very helpful and knowledgeable when asked for information about a product. I only intended to do quilting here and ended up buying a vacuum as well that I really love as it does the job (no cord needed (except when charging.) I had a Dyson that I could never dismantle to empty without help and the vacuum I bought makes emptying it a breeze. I also bought a Solaris and the staff gave me a great trade-in and let me complete the sale in November rather than the few days earlier. Why? The company was running a special of 60 months with no interest by waiting. That's what I call user friendly!

I'm really surprised to read about bad customer service. I've been coming here for years and Dan /…read moreCathy have always gone above and beyond to help me with whatever I need , dan always goes through his warehouse to find whatever I need if the showroom doesn't have a said product. Great people great service and their local Chico icons! Lighten up people they are worth another shot if you experienced bad service in the past.

The owner John and his partner Sean arrived on time as promised. I was so happy that they answered…read morethe call to come and clean our carpets and rug. They provided a guesstimate of the cost over the phone which was a good value and the cost was a good value! They finished the carpet cleaning and the rug in record time and the room looks so much better. They gave us good advice as to which treatment we thought they should use. Given that the carpet was a bit worn. They are also going to provide an estimate to re-stretch some carpet in a different portion of the house. We are so thankful to have reliable and responsible local business people in Chico.

The general manager is very polite and communicates well. The staff is courteous. The value is…read morevery affordable. And the quality is crystal clean, my antique rug looks like new. Thank you !

Professional, courteous, and quality work. The carpets look new again and at an affordable price. I…read morewould recommend PureClean Carpets.

I took a chance and hired James to clean the carpet in a family room and bathroom area on the…read morerecommendation of someone who had seen his work. He did a great job and took pride in his work; better than a large firm I hired previously. He moved the heavy furniture I could not move (couch, two chairs, bench) and even returned the next day to move it back. He told me he could also clean my bedroom carpet since including it was within the square footage he quotes for his basic rate. He didn't have to tell me and that impressed me. So, three cleaned rooms for what the price of two! I definitely will hire him again.

Jason had to cancel on us due to scheduling, but was nice enough to come in first thing the very…read morenext morning which was really appreciated. Place looked great, was told that it would be dry in 2-3 hours. Living room was dry, but the carpet on the stairs was still pretty wet about 12 hours later, but our movers weren't coming until the next day so no problem. I'm at work the next day and my wife's family called to tell me that the stairs are still sopping (24 hours later). I called to see if there was anything that could be done about it, as my movers and wife's family are now over there and are kind of stuck. He explained to me how the cleaning process worked and everything, which was great, and explained that usually it took 2-3 hours to dry. He recommended I "get some fans and open the windows," and although he said "I get it's an inconvenience," also did not offer any kind of apology. He asked bluntly "what are you looking for?" Refused any kind of discount, did not offer to bring over fans/blowers (I don't own any of either myself), and was generally unapologetic and told me "I don't have time to argue about this on the phone I have other customers and clients." Nothing wrong with the cleaning itself obviously, (I think, I haven't been able to see the upstairs) and the carpet looked as good as could be expected given the state of it at the start, but I was pretty disappointed by the lack of sympathy or willingness to help after paying hundreds of dollars for a service. *UPDATE* Jason made things right which was hugely appreciated. Very knowledgeable and experienced and would highly recommend.

Working with Absolute Carpet has been absolutely awful. I called initially and got an appointment…read morefor Friday 10/18 which was canceled an hour before they were scheduled to arrive citing a job that was bigger than anticipated. Then it was scheduled for Tuesday 10/22. Nobody showed up Tuesday and when I called they said it was actually scheduled for Wednesday and I must have written it down wrong. Wednesday 10/23 they showed up and cleaned the couch and I venmo'd payment only to get home from work and find dirty water stains on my cream colored couch where they hadn't pulled out all the water correctly. So I texted the number I'd sent the payment through, and got nothing back. I called the next day and was told they'd fit me in that next Tuesday 10/29. Nobody showed up by 4pm so I called again, and was told that if nobody showed up by 5 that Jason, the owner, would personally come clean it on Thursday 10/31. On the 31st I called in the morning to get an ETA on when someone would be there and was told he'd call his guys (again, he had said he would personally come clean it) and get back to me. I have not heard from him since. Suddenly my calls are dropping and then the cherry on top was the 1am call I got (and didn't answer for obvious reasons) and then got my call declined again when I called back at a reasonable hour. Long review to say: Do not hire these folks, they will jerk you around and then do a terrible job. Worst part is they obviously don't stand by their work.