I made an online appointment clearly stating what was wrong with the vehicle. The service tech writer clearly wrote this information down. However, they had my vehicle for almost two weeks before deciding they do not want to work on it. I was charged for information that I gave to them (diagnostics), as well as for the rental car. They did not seem competent based on the excuses I was given. Better Business Bureau report is next. read more

Preston's Kia - Portion of Service Report - Car Dealers Near Me - Montpelier, Vermont

Very rude and unprofessional staff. Woman working the front desk was especially nasty

Bought a vehicle 3 years ago and I still owe over $20,000 at $681/month with an interest rate of 14%. I was told I could easily refinance after a year of purchase. Absolutely NO ONE will refinance me because the car book values for $12,000 less than what I owe. It's a 2020 Kia Sportage with the minimum basics, the open trunk button on the phone doesn't work and never has. It's not a feature my car has apparently I have lived on a road that is terrible during mud season and out of the 4 vehicles I have owned, this is the only one that has given me trouble! This place is a joke. read more

Patrick Reed from service has a pretty alarming anger management and aggression issue. He scared my child when he pulled out behind us on our way home from school and incessantly beeped his horn, rode my bumber, and swore at me (I guess for not letting him go in front of me as he pulled out from the back to the front of the dealership even though I was unsure that he even wanted to pull out). He then proceeded to drive down the wrong side of the road to whip into the front lot. If you own a blue VW SUV and got service there today, your car was almost wrecked by this lunatic. read more

My Kia Soul has ruined 2 timing belts with only 71,000 miles on it. Preston's replaced the head, head gasket, timing belt etc. at 61,000 miles. They did not replace the water pump. At 69,000 miles they said the engine needed to be replaced, but only did the short block. Just 3,000 miles later there is an oil leak all around the oil pan gasket. After speaking with the manager, they will "in good faith" fix the oil leak only and I need to pay for another timing belt. The service rep first told me that they recommend a new timing belt at 61,000 but it was refused. Then he told me they didn't recommend it because it isn't needed until 100,000. After that conversation I found the invoice where I paid for the belt replacement at 61,000 and they begrudgingly admitted they did replace it, but the new belt is past the Kia part's warranty of 12 months, 12,000 miles. Mine lasted 3 years and 10,000 miles. I am having them fix what they will take responsibility for and having the car towed to a mechanic with the integrity to replace the water pump when they replace the timing belt. He will not use a Kia manufactured timing belt. I told the manager that if an oil leak is found around the timing belt I will be calling back. He could care less. I've learned quite a bit since dealing with the engine issues on my Kia Soul and I hope anyone who is considering buying a Kia will do some research on the class action lawsuits due to engine problems. Unfortunately my car was not included in the class action suits. read more

I had leased a Kia Nero EV and was beginning to look at other vehicles that I may want as my lease was coming due. As I was researching the only way you can get to prices is to register. So I did and was contacted by multiple dealerships. I went to my local dealership and was going to pick it up when the salesperson from Preston's reached out and so I figured I would see what price she would give me. She beat the price by a fair amount but then when she learned j had a lease to turn in she said oh you didn't tell me it was a lease I need to adjust the price. She increased the price by $40 a month but was still better than the local dealer so we went with them. Last week I received a bill from Kia Finance saying I owe them $1600 for turning the lease in early. What happens with leases is they are suppose to add the early turn in fee to the price. When I called Preston the person I spoke to agreed that it was odd and promised that although the salesperson I dealt with wasn't available he would contact the sales manager and have her call me. A few days went by and no call. So I called back again. The same person answered the phone again but this time the helpful B once turned a little cold and abrupt and said he would leave a message for my sales person and she will call me back. I told him I was going on vacation and she needed to call me back today. No call back surprise surprise!! It is really silly that they are not trying to cultivate good customer relations and repeat business. Up until this point I have been singing their praises to everyone I know. They delivered the car to my house. Snother day someone came to my house to show me all the features and gave me his card that k could calm him anytime if I had any questions. Why would a business risk that over $1600? I would have come back numerous times when it was time to replace my car. Now as soon as this lease is up Toyota here I come, Dumb dumb dumb read more

We stopped by over the weekend to get a feel for the dealership. We're considering changing cars in the not so distant future and decided it would be a good idea to start seeing how the local dealers are. What I encountered was a place that was focused on the hard sell and trying to push my wife and I into a car we didn't want at a payment that we weren't willing to pay. When we politely declined the offer, we were treated to the salesman and his manager making belittling remarks about my judgement. As a side note, I've encountered these issues at every Kia dealer I've visited to check out product in Pennsylvania, Florida, and now Vermont. I won't give the dealer 1 star because the experience I had with them was consistent with Kia dealers in general. I was hoping to encounter a Kia dealer that bucked this trend and gave me a chance to decide I wanted the product before trying to force me into a deal. If you like the sales model used in the Timeshare industry, then you'll really like Capitol City Kia. If you're looking for a dealer that is willing to earn your trust before you make a purchase, that isn't Capitol City Kia. read more

NO INTEGRITY NO RESPECT NO PROFESSIONALISM STAY AWAY!!! This dealership is THE absolute worst! I purchased a vehicle from them, absolutely loved the car, however the dealership failed to complete my paperwork properly, and when confronted about it on the phone and email, they would not respond. I even drove 50 miles back to the dealer only to get told to leave the property from the crusty management team. The Manager of the establishment Brian Preston even called me disrespectful names and harassed me all the way back to my car. So like any hard working, law abiding, proud American does, is I took them to SMALL CLAIMS COURT AND WON! Thanks Auto Saver Group for the cash. Big shout out the the Burlington VT District Court. They have no idea what they are doing and when they are wrong they can't even admit it. read more

I bought a car off of them and they threatened to take it back because they didn't make sure that they had all the paperwork they needed

I brought my 2015 optima in for service 6/3/2020. My vehicle wasn't starting after being parked for periods of time. I explained I previously brought to family mechanic and they ran my vehicle through their system exposing a turbo warranty repair, unknown as to if the two issues were related. I was advised I needed to pay $99 for a diagnostic to find out what was wrong. I also mentioned the controls on the left side of my steering wheel haven't been working. I get a call later that day stating they ran the diagnostic discovering a rod inside my turbo engine needed to be replaced under warranty. Something I already told them. I asked him if this was why my car wouldn't start and he said it's a good reason and this was a good place to start. The buttons were $150 to replace for steering wheel. I drive away a week later and the next stop my car dies. This happens to be at a mechanics house who works for a corporate dealer. After popping my hood, he showed me that my battery was left unmounted. The plate and screws were completely disconnected and set to the side. Also, the buttons on the steering wheel I paid for still didn't work. Ben from the service department reaches back out to me and asks me to bring the car back in. At first the gave me a hard time stating I needed to be on his schedule, when I got firm about not being flexible and needing a weekend day, he finally told me Saturday would work. Saturday comes and there's a gentleman at the front and I asked him to come out so I could show him the issue with steering wheel and explain battery negligence. The service rep begins to argue with me about the steering wheel not being their issue and they fixed what I paid for. After explaining the battery his response was there's no way that was them either. I began to get frustrated and challenged his words only for him to respond he's just a fill in. I'm standing in the doorway telling him that fill in or not, he needs to at least listen and call Ben. Ben calls back Monday and states I would have to pay more to get the buttons completely fixed because it was a bigger issue inside my steering wheel proving they never test drove the vehicle after repair. Ben tells me the reason my battery was left unmounted was because his team worked on the turbo which is in the "back of the engine" so there's no way they would've seen the battery. I was born on a day, but it wasn't yesterday. I demanded my money back on all service in which this request was granted however Ben goes on to tell me, "moving forward why don't you just bring your car to Berlin City". I escalated this to a manager by the name of Jordan. I felt it's unfair to ask me to now drive an hour because I didn't tolerate their negligence or lying to me. Jordan states to me that he was present at the dealership on Saturday and I was "yelling" at his service tech. I explained I raised my voice to a firm level because I wasn't being heard. I asked him if I screamed, swore, or called his staff names, he said no and then after agreed I only got a "little loud". My review and complaint are because of the following. -I've spoken to three other mechanics that have confirmed a rod inside the turbo engine part would have no effect on my car having power, lights, and ability to start. From the beginning they were deceitful gave me hope on an unreasonable repair. -I paid 99$ for a full diagnostic that was confirmed completed but proven to not have been done. That's stealing. -After bringing the battery negligence to attention the service manager initially tried lying to me stating they were working in the back of my engine meaning they wouldn't see it, when I asked him if leaving a battery loose in the hood of a car for a client to drive off was negligent and should've been found if the diagnostic was run, he said yes. He knew all along it was wrong but still tried to get me to believe it wasn't at first. -I am being asked to not come back because I raised my voice and was firm about not letting them roll me and treat me like a fool. How many other people are they doing to this that believe what they are saying. How many others paid 99$ for a diagnostic that was never run? Who else are they being deceitful with? Your mom, father? Elderly? Kids? We as consumers don't know any better and trust the mechanics, we bring our vehicle to not only ensure we drive off safe, but to be transparent and honest when it comes to work and prices. I'm appalled as to why a brand-new dealership under Preston's Kia, with such a high promise for top service in all departments would treat a customer like this after their negligence could've killed me or someone else and then have the audacity to say don't come back. I carry my 5-year-old nephew with me, what if he was in the car and my battery because fully disconnected? It's a very big deal to me. read more

I've had very positive experiences with their service department. They are fair, consistent and communicate well with the customer. I would definitely recommend them based on the several interactions I've had. read more

Capital City Kia is the best dealership I have ever been to. Mike Rossi was very friendly and entertaining during the whole car buying process. Mike explained everything that was happening as it happened. There was NO pressure to buy any vehicle at any time. Once I purchased my 2015 Kia Soul, Mike then helped me sync my phone to the hands free system, he also explained how to use it. Mike then showed me how to program my Sirius XM radio and before I drove away, we walked around the vehicle to make sure everything was good, and there were NO scratches or dings. THE BEST EXPERIENCE I HAVE EVER HAD. I will certainly return to purchase a future vehicle. read more

The Service team was professional, courteous and easy to work with. The service project requested was performed promptly, accurately and within the quoted timeframe. Additionally, the service team performed a multiple point inspection and provided a report. read more