Always Great Service! The service requested was to replace…read moreall tires and spark plugs with an oil change on my Tacoma. I scheduled my appointment with Brittany who patiently listened & documented my requests. She helped me to find the correct replacement tires to suit my needs, and ensured the correct date and time of my appointment. Her communication skills were very professional; she effortlessly repelled all distractions and offered me her attention which allowed for me to walk away with confidence that my appointment would address my requests. The day of the service provided a faster turnaround than I had expected; they had my Tacoma on the lift quickly, the mechanic made sure to communicate during and after the service of the progress and findings, and the overall end costs were well below what I was anticipating. Once again, Routhier Auto Center delivered upon my expectations with ease! My drive home from their center is always smooth and satisfying, and I will always boast to have an awesome auto center that takes great care of me and my truck!

Do not purchase a used car from Routhier Auto Center…read more I waited over a year to write this because I genuinely felt uncomfortable speaking up, but my experience was awful from start to finish. I bought a Subaru Forester from them that was presented as being in solid condition, with no rust. Within a few months, it failed inspection due to significant frame rust. This wasn't minor wear, it was serious enough to fail state inspection, which makes me question how honest they were being at the time of sale. I ended up taking a huge loss on the purchase. Beyond the condition of the car, the buying experience itself was unpleasant. I felt talked down to and patronized throughout the process. The salesperson, who may have been the owner, also made unsolicited pro-MAGA political comments that made the environment even more uncomfortable and unprofessional. Looking back, I regret not trusting my instincts and walking away. I would strongly encourage others, especially women and people of color, to be cautious and consider taking their business elsewhere.

Bought our son's 2204 Subaru WRX from Eric. He was extremely helpful with any and all questions…read morethat we had about the vehicle. He was also able to work with us a little on the sticker price, which helped when it came time to pay for state tax and license plate costs. He made us very happy with our experience

Expertise kindness warm environment good people great prices nice friendly dog…read moreNice shop

Came for a U-Haul, left with nothing…read more While scheduling a U-Haul, I was told that the only 20' truck near me would be at The Auto Clinic in Barre, VT on the morning I requested. I wasn't looking forward to driving an hour for a truck, but it was what it was, so I confirmed the reservation. Thirty six hours prior to pickup I called The Auto Clinic and we agreed I'd show up early, and all was well. I showed up at the time in question and they were closed. There was a sign on the door stating that they had to close early the previous day and that they'd be back later that morning. No call to me to let me know, no change in reservations. I called U-Haul and they canceled The Auto Clinic reservation and sent me on a spiritual journey of personal discovery (and an extra three hours on the road) to get a lone, mythical 20' truck. Look. I get that emergencies happen. Life happens. I don't fault them for having to close early. But if that's the case, you have to do one of the following: 1) Get in touch with U-Haul to let them know things have changed, so that they can reschedule with the customer. 2) Get in touch with the customer to let them know things have changed, so that the customer knows to come in at a later time or change the reservation on their own. Certainly there's someone at The Auto Clinic who could've done that. They did neither, and it started a cascade that lost us an entire day of moving. It's not the end of the world: all is well and everyone's got their health. But boy were we furious, and boy will we not use these folks for U-Haul again.

I had a great experience buying my first new Ford F150 from Ben in the sales department. He…read moresteered me in the right direction of the exact model I wanted even though I wasn't sure myself. I got a great trade and the lowest price after looking at the competition. I love my truck. I highly recommend anybody looking for a vehicle to see Ben at Heritage.

I'm pretty sure the mechanic kept calling me "boy" and they lied stole my money and didn't fix…read moreanything on my car at all..they legit stole my money..975$....BLACK PEOPLE DONT GO TO ROUTHIERS GOTO POULIN AUTO OR BIGRAS

I decided to go to Routhier's late last year because I desperately needed my tires swapped and an…read moreundercoat. They were able to schedule me in quickly, and the price was good. While the customer service is amazing and the staff is very kind, the workers performing the services were not. They rushed the job, scratching my rims and damaging my tires, and they didn't properly undercoat my car. When taking my winters off at another shop, it was put on the lift, and there was barely any remnants of the car being undercoated. My tires were also found to be damaged from when Routhier's put them on. Extremely upsetting! The damage they've done was not worth the money I saved, nor the tears. It took me some time to build up the courage to post this review... This is a family business, and the woman behind the counter was so sweet and caring, but the care for my car was not there :( I will not be going here again.

Do NOT trust them. I…read morehandled financing weeks ahead. When I got into the office, they had change the offer based on incorrect information, and tried to give me *20%* loan. Incompetent and predatory. They swore up and down that this was a reliable car, and would pass inspection for at least a year, probably 2 or 3. It failed less than 6 months later, because of the tires, which I had specifically pointed out. They lied to my face about them being in good condition, and when I brought it up, they said that the *paperwork* said that it wouldn't pass inspection, despite their repeated verbal claims. I also negotiated the price ahead of time. The entire office was *pissed.* When I got there, they clearly thought I was someone they could take advantage of. The woman handling the financing was freaking out, with her boss storming around behind her. They would not let me speak to the owner.

Updating my review to less as I have now dealt with the reported noise as directed by Poulin and…read morediscovered that the problem I reported to them back then was not even resolvable by the method they suggested due to being out of warrantee (by the MILEAGE, which was the case at the time of the sale.) I now have an upcoming bill of over 5K to fix the problem that was there at the time of the sale. I am pretty miffed and will share my thoughts with them directly, but needed to warn others to be careful about TSBs with Subarus... they aren't recalls, but they are coverage under warrantees if the vehicle is technically still eligible. Mine was--just before I drove it off the lot-- so it should have been handled before the sale, to assure that it was within good business practice!

Called and asked for help with my tractor that was stuck. He asked me how much it weighs and as I…read morewas trying to figure it out he got annoyed and hung up on me. When I called back, assuming we had been disconnected, he said "oh your the guy who doesn't know anything about his tractor, I can't help today anyway, what more is there to discuss?" He basically refused to help, was rude and left me stranded.

Serivce was 5 star! Towed the crashed vehicle. Let us go back for what we left in the vehicle,…read morecalled us because he found other items we missed! Boxed them up for us to come back for. Kind, courteous, thoughtful. We chose him because we had used him before and had the same level of service. THANK YOU

I was ripped off! He sold me a vehicle that he had recently inspected but when I went to fill it…read moreup, gasoline leaked out everywhere. I parked it at home and in the morning, transmission fluid was all over the ground. I brought it to my mechanic who also found illegal compression fittings on the brake lines that needed to be replaced. Buyer Beware!!!