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    Preston General Store

    2.0 (5 reviews)
    ModerateGrocery

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    1 month ago

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    6 months ago

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    Safeway

    Safeway

    (43 reviews)

    $$

    This Safeway really is in the perfect location considering the population pocket in Snoqualmie, and…read morethe amount of transient traffic that runs by there. Heck, it's my go-to for pee breaks when driving to Ellensburg, or to Snoqualmie Falls. The store is stocked like any other Safeway, but is also very well maintained. I grab a refill on drinks and snacks when passing through, and they have an embedded Starbucks, but doesn't everybody!? My only small line gripe is the parking lot. It's a little tight getting in and out of there, so be cautious! Otherwise, whip out your Safeway card and shop away!

    I am disappointed in customer service these days in general, but this store has reached a new…read morelevel. They must not care about their employees because the management team sure does not care much about the customer. People like Marcus, Wyatt and Adam have been incredible helpful, even when they are unable to find an item, they always try. It is the management team, people like Anna and Theresa that make me never want to step foot in that store again. Where is the care? Example: I go to this Safeway 3 to 4 times a day to shop and then deliver for customers. When I cannot find something and 10 minutes goes by, I stop and ask for assistance. (I get paid per order, not by hour so this is painful, but I try not to bother anyone). Anna, specifically, walked me over to help me find a product. I appreciate this, however, Instead of asking what product specifically I was looking for for my customer, she led with, "what are the substitutions?" I am shopping for a customer right now and I am not interested in substitutions until I can at least get help to find the original product. I then showed her the product and she continued about the substitution. I have been in customer service for 25+ years and I just can't even wrap my head around not wanting to satisfy the person in front of you. Anyway, she would not stop suggesting finding the substitution and talking over me. When I approached how I do not want to look at substitutions until we at least look for the original, she said she didn't like that I showed her the phone to show her the actual product and then told me good luck and walked away. I am leaving this review in hopes that there may be some training on how to deal with finding original items that the customer is asking for instead of suggesting a substitution. I also want to put the guys that are helpful and kind on blast: Thank you Wyatt, Marcus and Adam!

    Preston General Store - grocery - Updated May 2026

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