Their initial visit was to assess the front AC which needed to be replaced, During that visit questions were asked about other items they felt needed to be addressed. One of the suggested items was new weather stripping & silicone throughout. A discussion was had on wether to go with clear or white & we settled on white. Later the front AC was replaced & we dropped off the 5th wheel for "resealing"
After picking it up from being "resealed" we discovered that the rear AC was no longer cooling. Another service call was scheduled to assess it & it also had to be replaced due to low coolant. Ok. We're all set now right...no.
We would be blessed with one more trip before everything started coming apart. The second attempt at a trip, the first to endure weather in this freshly "sealed" 5th wheel would result in leaks leading to floor & wall damage. This is strange given that it was first viewed while it was raining, it caught freezing temps & snow in Austin & a windblown thunderstorm in Missouri, all without ever leaking. NOW we have rain and leaks.
A assessment from another company would advise us that the wrong silicon was used & during the process the seals around the slide-outs was not secured correctly. Obviously they were at one point (when there were no leaks) but now they are not. You do the math. They did offer faster service if we would drop it off at their yard again...a leaking 5th wheel..in the rain...
We put a temporary fix on that and attempted another trip only to find out the control board in the newest AC was out. We swapped out the control boards to get by only to find out that the motor in the other (first) AC had a burned up motor. :
Prestige was contacted about all of this. We were told they would "keep us updated on their schedule".. Having experienced customer service in the past &, at times, being held to those same standards we demanded that someone immediately assess the issue(s) causing the leak(s). Text is their preferred method of communication & it was established that they would be in no rush to assess these issues. Only that it was not their fault and we were not important. As for the AC's, they told us that they could not help it if the AC were faulty & we would have to take it up with the manufacturer. Imagine our surprise when the manufacture told us that they could not help us. Any faulty or warranty item(s) had to be dealt with through a tech. You know..like the ones we hired that said it wasn't their problem...
So as we wade through the mess they made we began to investigate why the freshly "sealed" 5th wheel was starting look worse. As it turns out, every bit of silicone applied to it has turned tacky and had started collect dirt. So I suppose someone else will have to strip all of that out and redo it.
I know exactly what happened here. The owner told me it was hot the day they needed to get it done so he just decided to tough through it and get it done. Translation: I rushed through this shit cause I didn't want to do it where's my money. On close inspection you can see that the striping was cut too short in some places leaving gaps at the floor line with no sealant to compensate. There was no sealant reapplied to the underside of some trim like the water heater access and exterior doors but you can see the outlines where the previous sealant had existed. They would even go so far as to say they didn't do any of that leaving us only two options. They were paid to "seal" the 5th wheel and they didn't, even though (after picking it up) we had to remove all of the old stripping they, didn't touch, form the cargo areas. Or, Occam's Razor, they did exactly what we paid them to do. They're just bad at it.
Back to the AC's. Either they did now that the manufacturer would only deal with a tech or they didn't. If they did know they were telling us to piss off. If they didn't, they are under qualified for the services they offer.
I can not wait for their reply to try to justify this! We have the pictures and receipts. This is not customer service. This is the work of hacks that found a niche read more