My experience was amazing. I am very happy with my vehicle a 2022 Hyundai fully loaded leather low…read moremiles. These guys really know how to help a family. Also, I'd like to say that their service department is amazing as well. They really care about our needs.. and I especially would like to thank a young man named Devon. He really came through with everything that I needed at the time of my visit. .

Predatory Practices and Subpar Vehicles - Beware of CARMAX…read more I'm compelled to share my terrible experience with CARMAX, particularly for women considering doing business here. They seem to prey on women with limited automotive knowledge, pushing poorly maintained, unreliable cars at premium prices, banking on the assumption we won't know better. Carmax never disclosed the fact that the engine had been repaired twice but sold me a car at full price. Carmax pulled up a car fax report stating no repairs and no accidents which is a big fat lie! I purchased a vehicle from Carmax believing their sales pitch that it was "in perfect condition." Within four months the check engine light came on. The car began breaking down. The car had a major engine recall that clearly weren't addressed prior to sale. A trusted mechanic confirmed these problems should've been DISCLOSED and FIXED before the car ever hit the lot. When I returned to discuss the issue, I was met with condescension and dismissive remarks. They refused to take responsibility or assist with repairs, leaving me stranded with a lemon. It's clear they're prioritizing profit over integrity, targeting customers they assume won't and can't push back. I urge women and others to stay away from Carmax. Find a dealership that values honesty and stands behind their vehicles. I wouldn't wish this financial and emotional stress on anyone. It's been a whole year that I have been fighting with a car that the dealership knew was a lemon. They clearly capitalized off of me and now I'm stuck with paying for a problem that I can't afford. I have brought multiple cars from this company and this is the thanks I get. As a single working mother I wouldn't recommend this place to anyone. Go elsewhere this place does not have your best interest I've noticed this for a whole year now. Even speaking to corporate they also have no compassion. Telling me to trade the car that they know is an issue leaves me upside down and without transportation. This is the very reason people give up in life because of predators like these people. The stress this place has caused me is insane. Save your money, time, and sanity - shop elsewhere.

Update on my issues with AutoNation USA Gulf Coast Freeway:…read more It has now been over three months, and I have found out that they filed the IRS form for the "Used Electric Vehicle Tax Credit" wrong. When preparing to buy the car, they confirmed that they did *NOT* support the "assign the tax credit to the dealer so they can apply it as down payment". That was fine. I didn't mind waiting until next year to claim the credit. Only it turns out they *DID* file it with "assign to dealer" checked, on a form dated a month after I bought the vehicle, with a forged signature of mine. (The form I signed was on the date of purchase, and did NOT have that checked.) That means the IRS paid them the $4000 tax credit. I have been going back and forth with them for two months trying to get this solved. They have acknowledged that they filed the form wrong (and that I'm not the only customer they did this to,) and that the IRS says AutoNation was paid. Yet "our accounting team" can't "find the payment", so they refuse to pay me. Because they filed it with that box checked, I cannot claim the tax credit when filing my taxes next year (the IRS will deny me the credit, and probably audit me for trying to 'double claim'.) Steer far clear of this company. The sales team may be fine, but the accounting/finance team are lying deceptive, fraud-committing people.

Great car buying experience. They were very upfront about everything that had been fixed on the car…read moreand it was an easy buying process. Cesar was very easy to talk to and made the process fun. He cares about the customer being happy and seemed trustworthy. He went above and beyond when I asked to change the license plate covers out.

I was trying to buy a car from a different state. I talked to the owner of this dealership, Hussam…read more He answered all of my questions. He sent me all the pictures of all the blemishes that car had. He was very patient with all my questions and concerns. I received the best services I could for an out state purchase. I ended up no buying the car because the shipping cost did not work out for me. I recommend this place to people. I might buy something from them in a future though. Good luck in everything guys! I appreciate your help and assistance.

MY SON FOUND a muscle car RV online at Momentum Automotive Group and asked if I could look at it…read morefor him due to my proximity and his schedule. Suspicious trial lawyer that I am, I may have had preconceptions. I met the owner, Hussam Allo, at the cleanest, nicest looking establishment in the area and noticed upon entry some pretty nice cars on the lot. The vehicle in question was amazingly clean and confirmed to be mechanically tight by a couple of my mechanic friends, with the exception of sloppy front end, which I later learned and confirmed Hussam corrected at substantial effort and expense. The deal later concluded with a successful sale at a fair price on a fairly exotic specialty vehicle. Hussam had no problem with the car going to my friend's shop, produced CarFax docs, repair records, geographical and flood history that was confirmed. A man of his word, he operates with his wife, a clean and reputable auto brokering business that I would recommend for consideration. One more tip-of-the-hat to the small business man making' it and providing a valuable service in the community.

Britney is the best. She's helped more than several times and each time she made it easy…read more She will work hard to find what you are looking for !!

I recently purchased a vehicle from here. My sales rep, Ramiro, was helpful. The process went…read moresmoothly. Also, they have a decent selection to choose from. If you are on the southeast side of town I recommend them.

I love this dealership. The staff is very friendly and respectful. I will always service hereread more

Not so good communication and feels like they're also hiding something, which they were. I had to…read morecall back twice to find out that the vehicle I test drove had to get the engine replaced. If you go here, YOU have to work hard for them to sell you a car, not the other way around. Alanis Morrisette said it best, "Isn't it Ironic"

I tried to buy a car and they were super rude, this is a money laundering cover up. Their house is…read more7 million dollars with a company worth $50,000.

I give this place -10 stars. They are such lying scammers. I have excellent credit, I walked in…read morewith a down payment and the car I wanted ready. It took them 3 HOURS to process my stuff and i knew something was fishy but they kept saying their computers crashed. Finally they handed me keys and paperwork and when I read it it wasn't even for the car I wanted! It was a much newer much more expensive car and they tried to scam me into taking a car $6,000 out of my price range. Also the car had an active recall. I am going to report you men to the better business bureau for fraud. You know who you are, and you know better. Shame on you. If you can't delivery a product, you shouldn't be a salesperson. DO NOT BUY FROM HERE!

They we're awesome! Our salesman was Kevin and he was very straight forward and friendly. He was…read morerecommended to us by my mother-in-law, who he also did a great job of helping. We got a Honda Accord from here in great condition for a great price. I also left my cell phone there and Kevin stayed late until I could get back to pick it up. Would recommend to anyone!

Houston Auto Emporium is a great place to purchase a car. The Manager and Staff are so kind and…read morehelpful. They work with all credit rates. Stop by today and let them put you in your new car. I highly recommend them.

David is an amazing salesman he helps you throughout the entire process when you walk on the lot, I…read morecouldn't have picked a better place to get my car I love my 2008 Honda CR-V and my kids do as well.

I have never had a great experience at a dealership, I've always said car salesman/women are…read morescammers and that's how they make their money, I've never been proven wrong until I came here. Rosman ( I hope I am spelling it right ) was pretty amazing, he cared about what I wanted and what I was looking for in a car as well as the safety of my children being my top priority. He also listened to my ptsd fueled stories about last dealership experiences, not sure if he had much of a choice in that. I had my heart set on a Subaru and after being treated not so great by them I came here and thanks to Rosman found my Subaru! I'm so happy with my car and my kids love our car! I am very glad that I came here and even more glad that I trusted Rosman in helping me finally find a car that my little family can be comfortable and feel safe in! This guy deserves a raise, bonus, or some form of appreciation from his employer because its employees like him that build a solid reputation for a company! Ms.Tania in finance was also amazing and they both were so nice to my children while we were there going through the car buying process! This is super important to me and is something that really stood out because having to sit through a process like this is one thing but adding kids into the equation some times makes you want to pull your hair out. Everything went so great though! 10/10 would do it again, I would prefer not to, but if I had to, it would be here!

Last Saturday, I was on my way to a wire wrapping class at HGMS, but on my way, my vehicle began to…read morego slower in speed and was making weird sounds. So I pulled over in a parking lot, tried to diagnose the situation myself by calling "mobile mechanics" near me. I called about 5 of them; three didn't answer, one of the three line was disconnected, one told me that they didn't have availability, another one told me that they can come right now, but they don't accept card only cash. I thought, dang, in a big city like Houston, the "mobile" mechanics are absolute trash. I was afraid to continue driving it as it was jerking and the engine output was very low. Low and behold, I had no other choice. Luckily, I was near my parents house and drove there to see if my dad could assess it. I got their home. He assessed it, ran a code on it with the code machine. The code was PO303 (cylinder misfiring). I know nothing about what this means, but from my quick Google search it sounds terrible. My dad suggested that I call the Toyota dealership. I was hesitant about it because I've heard they are very expensive, but since I knew the following weekend and by Halloween I have major plans that I'm not choosing to miss I settled and made an appointment by phone. I gave the chick over the phone all of my credentials. Appointment scheduled for 11:00 AM. I got to the service area at 10:30 AM since this place is six minutes from me. They took me in very quickly. I was assigned, Mr. Vu. He gathered my information twice since the chick over the phone entered it all wrong. I don't understand it. I told her it right. The system had me under a Toyota Corolla; I've never driven that vehicle in my life. I drive a Rav4 and before that had a Echo. Weird. Anyways, Mr. Vu explained everything thoroughly and gave me the next steps. I asked him about getting my key fob fixed too. He asked, "if I was sure I wanted Toyota dealership to fix it since they charge $400.00?" That's ridiculous. Car dropped off on Saturday. Sunday plans cancelled. Monday I was housebound, but received texts from the dealership of a video explaining a full workup on my car with issues. By Tuesday, Mr. Vu called and we went over the price list he had sent via text. AutoNation quoted me $8K to fix the cylinder misfiring (which was covered under warranty due to recall for the year and model of the vehicle), an alignment and brakes changed. I was astounded by the price. It scared me and I even considered just buying a new used car if it'll cost me this much, so I told Mr. Vu to fix the primary issue (what I came to the dealership for). He dropped the price from $8k to $1,600+taxes and labor. It'll take a day to get fixed and be ready by COB at 7pm. On Wednesday, I received a text from Mr. Vu at 6pm saying my car was ready. I catch an Uber there. I met with Mr. Vu, I paid $1,700 for the service and he urges me to get my brakes fixed. I told him I am, but just not here. My car arrives and it drives okay. TDLR: AutoNation Toyota isn't cheap for service, but they were reliable at getting my car assessed and fixed at a reasonable time. The service coordinator, Mr. Vu was very nice and attentive. Make sure to ask for him by name. He is short with conversations and isn't overly friendly or bubbly, but he was straightforward. My car is running again for now.